Gala Hotels is a complete scam. Booked a hotel room through them at Rome Hilton Fiumicino Hotel. They took my money and never booked the room. Showed up with what Gala Hotels said was a confirmed reservation which the hotel had no record of. I have emailed them repeatedly without success. AVOID THEM LIKE THE PLAGUE. DO NOT USE THESE GUYS UNDER ANY CIRCUMSTANCE.

It's either a scam or a horribly run business. I never received a confirmation email but my credit card was charged. I could not reach anyone at Gala Hotels to find out if my reservation was legit or not.

Total scam, stay away....far away. Booked a room in Vegas, was charged immediately, cancelled a few days later (December 2018). I've received no credit and no response (other than the automated reply). I've now reached out to my credit card company to dispute this fraudulent charge. Their website seems to be gone as well. Beyond frustrating.

Do not book through Gala Hotels. Its a scam. I booked a one night stay at the London Hilton Angel Islington on the 5th December. When I got there, there was no room available. I have logged onto their site and made complaints, was told I would get a refund which has not materialized. The Gala Hotel website is now no longer available. Any advice from anyone out there about how I can get my money back?Who is behind this?

Gala Hotels are scammers. We booked 3 nights for a trip to Madrid in early January 2019. Gala hotels took our money on the 8th December 2018 and sent us an email booking confirmation. When we got to the hotel in Madrid they told us the booking was cancelled on the 19th Dec. They were fully booked so late at night we had to find another hotel and pay another €450. Gala Hitels are impossible to contact as no one answers their telephone number and when you make an online complaint you get an automatic robot answer and SILENCE! We used Tripadvisor to make our initial booking and I am shocked that Tripadvisor are still facilitating this scam from Gala Hotels.

Truffati anche noi! Prenotato e pagato Queens Park Hotel a Londra. Pagato 2 mesi fa, soldi presi il giorno dopo, siamo arrivate in hotel e ci hanno detto che la prenotazione era stata cancellata. Per fortuna una Camera era libera ma la abbiamo dovuta RIPAGARE... il sito non si apre e al telefono non rispondono. Ho tutte le intenzioni di denunciare la truffa

We booked a holiday in Varadero, Cuba through GalaHotels on 1st of July, 2018. The price was charged immediately, and the confirmation was sent. Today, one week before our departure we found out by phoning the hotel directly that our reservation was cancelled. I have tried to confirm a late arrival with several emails to various addresses without any answer. I finally made a Customer service request, got a confirmation number, and the next thing I noticed was that I could not access my reservation; it was cancelled. Now the website is unavailable and the UK phone number is disconnected. This is a serious scam, or they have gone belly up. It seems you cannot trust the Turkish enterprise.

Booked 3 nights through Gala Hotel at a Novotel in London. They sent me a confirmation voucher and took my payment but when I got to the hotel the receptionist said they had never received my reservation and I had to pay the hotel directly to secure my stay. I tried to call GalaHotel on their 2 landlines but both are dead. Novotel said it is not the first time clients tried to book them through that platform and the hotel never received the bookings or the money for it. Their head office complained and tried to stop them for advertising their hotels but they carry on doing so illegally. I am in the process of disputing my payment through my credit card issuer.

I think its a scam- I'm not even sure how I made a booking on this site- must have popped out from a reputable site like my booking.com. I reserved two nights then canceled - I got a confirmation email but they have not refunded me.

What a scam. I had not confirmed a booking but money was taken from my account. Wrote to galahotels but I am getting the same automatic acknowledgement every give minutes for the past two days. I have deleted over a hundred emails so far, but nothing is solved so i have to involve my bank. Robbers

do not buy anything at galahotel I made a reservation from December 24 to 26 at the hotel sercotel experience Cayo Santa Maria Cuba and they charged me my money and they did not make the reservation. in the end they cheated me and galahotel does not want to answer me and they do not return my money. I have denounced it with the bank and on TripAdvisor do not buy anything at galahotel they are scammers

Sono dei truffatori ! avevo effettuato con loro una prenotazione per dicembre. Ho dovuto poi purtroppo disdire per motivi personali e, la disdetta l'ho data entro la scadenza consentita, i soldi se li sono presi tutti da subito e tenuti comunque. Ho contattato più volte l'assistenza Gala Hotels sul sito, ecc. ........nessuna risposta !!! Non fidatevi di questa gente, è tutta una truffa ! Procederò con una denuncia !

Very good!!!

SCAM- STAY CLEAR OF GALA HOTELS! I BOOKED AT HARD ROCK ARRIVED TO FIND OUT MY RESERVATION WAS CANCELLED. NO RESPONSE FROM GALA AFTER NUMEROUS PHONE CALLS, EMAILS. THEY ARE THIEFS! Ralph Schade

They have apparently gone bankrupt! They took our money, cancelled our booking without informing us and we only found out when we arrived at our hotel in Madeira on Christmas Eve. We had to pay again. DO NOT BOOK WITH THEM. THEY DO NOT ANSWER THE PHONE OR REPLY TO EMAILS.

Det har gått mer än två månader sedan GalaHotels tog mina pengar från mitt bankkonto som betalning, för en hotellbokning i London utan att i verkligheten göra en bokning. Bokningen var bara på pappret, jag har fått deras confirmation och voucher, men när jag kom till hotellet fanns ingen bokning. Trots detta har GalaHotels.com inte betalt tillbaka mina pengar. Jag har skickat flera e-mail och ringt flera gånger, men de har inte betalat tillbaka mina pengar. Efter det att jag har lämnat ömdöme på Trustpilot förra gången, har GalaHotels skickat e-mail och sagt att de kommer att kontakta mig. Men det var lögn, de har inte kontaktat mig och inte betalat tillbaka mina pengar. I själva verket GalaHitels behöver inte kontakta mig. Det enda som GalaHotels behöver göra är att betala mina pengar tillbaka. Men som jag skrivit förra gången, GalaHotels.com är bedragare och lögnare och måste stoppas. Jag kommer att göra en polisanmälan mot dem. GalaHotels.com måste stoppas att göra bokningar och lura folk på pengar. Maria

I have 2 bookings that have been cancelled wouldn't have known if I hadn't contacted the hotels directly one booking was for Feb that I have had booked since March last year and the other is for June this year nobody answering phone or emails,tried to cancel On line as it says bookings are confirmed but not letting me do it Ihave now had to pay for more accomadation but have booked directly with hotels TOTAL SCAM

Same her. Turned up at hotel and gala hotel had cancelled with out telling us. Phone lines are not working but they are still taking peoples money on website. This needs to be stopped but don't know who to contact

I made a reservation and paid 220euros but after they took the money they cancelled the reservation without notifing me or refund my money. My bank is sorting things out now. I've been trying to contact them but no aswer at all to any of my emails or phone calls.

Réservation faite et annulée par Galahotels.Mais pas de remboursement.Nombreux mails restés sans réponse.Ce site est une escroquerie , de plus référencée par google.Une honte