This site came up on Tripadvisor as a couple of pounds cheaper than the other main suppliers like hotels.com etc. I had never heard of it before but I used them anyway. HUGE mistake. On arrival at hotel, the hotel had never even heard of them. I called the phone number on my voucher (which is in Turkish) and some rude guy said it's Sunday and hung up the phone. Tried calling the same number 3 times but each time he just hung up. I had to pay hotel for new booking and have had no refund from galahotels. Tried to complain but these people have no concept of customer service, they are rude, sarcastic and hang up the phone when they have had enough of you - they hardly even speak English. They have no ATOL or ABTA, they are not based in UK so you can't take them to small claims court. I advise consumers to AVOID them! Spend a couple of quid extra and get a known brand you can trust. PLEASE STAY AWAY FROM THESE PEOPLE.

Galahotels.com robbed me! They said full price then when I went to the hotel they charge me an additional $35. Someone asked for me to send the bill. I did 2 months ago several times no response. They lie, they cheat! PLEASE do not use them. Also tell them you we're going to use them but after my review you decided not to. Pay me my money or expect this same review to go out every single day!!!! CAS-160788-N5W7C3

Arnaque totale site a fuire, ils m’ont prélevé sur ma carte 232 euros alors que le voyage n’a pas été fait! Et réservation annulée 10 jours avant quant au remboursement aucun signe de vie c’est l’arnauqe A l’anglaise Brixit quoi! Mise à jour le 5/10 Après avoir mis en demeure l’agence le remboursent à été fait

Estafadores, eviten hacer reservas de hotel mediante este portal web.

Ce site est une arnaque, ils envoient une confirmation de réservation, un voucher, vous prélèvent et finalement vous envoi un dernier mail vous indiquant que la chambre n'est plus disponible. Bien sûre impossible de les joindre par téléphone et aucune réponse aux nombreux mails envoyés. Evitez ce site frauduleux et sans aucun scrupule en terme de service et d'expérience client.

esperienz pessima.. dopo avermi confermato la prenotazione sono arrivata in albergo di sera tardi per ritrovarmi senza una stanza.. pagato tre volte il prezzo previsto

I made a reservation in July for my trip to Orlando, FL. I read the review, and got scared, so I canceled the reservation. As of September, I haven't gotten any refund from GalaHotels.com. I am still waiting for my $822... I don't know why it is taking so long to refund my money. I hope they are not scamming me. This is a first time I had issues with booking a hotel online. I should have read the reviews first before making the reservation.

Great place to stay. The food is excellent, breakfast buffet can't be beat. Looking to rebook now.

Did what it said on the tin, did not modify my booking after placed.

I booked through Gala hotels and was told i would get a transfer from the airport to the hotel included. On arrival at the airport there was no transfer. I finally got through to customer services after trying a few numbers and was told there had been a problem with transfers. Noone had had the decency to let me know about this, but i was happy to be told i could get a taxi and they would re-inburse me the cost-55 euros. I have got back and my account has been credited only 15 euros! I am now being told this is a coupon for my inconvenience, i will receive nothing else, and that my case is closed! They are now saying i didnt enter my flight details, which i know i did! What can i do to get my money back?

DO NOT USE THIS BUSINESS. Booked, turned up to the hotel and no room. Hotel was full and no support from gala to address the issue- not even a refund! Already onto credit card company as a disputed payment. Avoid Avoid Avoid

Would not respond to my emails and would not refund cancelled booking

Kreditkarte wurde belastet und am nächsten Tag schon abgebucht Geld kommt erst ca 21 Tage später zurück absoluter Mist.

I also see that you respond to reviews on here. I need an internal booking # for my hotel reservation # 21782442. Please send immediately. Thank you.

WARNING!!!!! I do not recommend this agency. They confirmed the reservation which was paid in full afterwards said that there are no rooms available in the hotel. I gave them an email to the hotel manager (I am a regular customer of this hotel) who informed me that he would find a room for me. When the room was confirmed by the hotel, galahotels managed a surcharge of 550 Euro. When I did not agree, they canceled my reservation. I hope your money back will be fast (over 3000 Euro) Something bad happens to this agency because 2 years ago I booked a few times through them and it was all good. I think a lawyer should take care of this agency. And their responses to posts on this site (all the same) indicate a lack of respect for customers. Do not buy PRIMA MEMBER because they do not give a 5% discount.

Using Gala Hotels website I reserved the Dorsett Shepherds Bush, London with Free Cancellation - provided it is before Sept 9th. I canceled on Sept 4th by calling the Gala Hotels published Customer Service number. ending in 6448. A man answered and said "a full refund would be issued to my credit card in 3 days, no further action is needed" It is now 10 days. NOTHING HAS BEEN CREDITED. For two days calls to both the UK and USA customer service numbers go unanswered or immediately hung up. Waste of valuable time to continue trying. It is now in dispute and utterly frustrating.

I booked a hotel in Barcelona, they cancelled after taking payment. To date, no money has been repaid after many emails, and three complaints on the live chat which they mark as solved but they don't pay you back. ATTENTION: This site is making fraudulent transactions. Their trick is first they take your booking, then they cancel and give you a hotel outside the city (mine was over 50 km away), then when you complain they cancel the booking immediately without trying to solve the issue. The email they send you states that they will pay you in 2/3 working days but they don't. On the live chat, they said 21 days and that the bank is still processing your refund and to contact them after. Guess what, you contact them afterwards the 21 but still no payment.

DO NOT USE!! Cancelled my booking beginning of August. Numerous emails, phone calls, no response. Gave a review on Trustpilot and got an immediate response!! - your refund was authorised on 24 August. Here we are 12 Sept and still no refund! DO NOT USE - RIP OFF MERCHANTS

Tiziana Piscitelli Ho prenotato per il 30 agosto scorso una stanza con 2 letti in un ostello di Berlino, il Generator Mitte, e mi è stato subito addebitato l’importo, di 119 euro per due notti, sulla carta di credito. Al nostro arrivo però abbiamo scoperto che ci erano stati riservati due posti letto in dormitorio misto a sei letti; ed era l’unica soluzione disponibile per le due notti. A quel punto abbiamo, nostro malgrado, accettato il dormitorio chiedendo successivamente, via mail, a Galahotels il rimborso della differenza tra le due sistemazioni. La mail è stata inviata il 3 settembre u.s. e ad oggi siamo ancora in attesa di un loro riscontro.

don.t book at galahotels , went i arrive at mij hotel in germany , there was no booking for galahotel, i have tried to contact no answer , i have booked 3 rooms , i have make extra cost for the rooms ,and galahotels do not have any refunds for that , i very dissaponed at galahotels , and people dont booked any at galahotels hello , please not booked at galahotel . you have not rooms wen you arrive at the hotels , and you can not contact galahotel no answer maikel joerawan