Galahotels.com will show you a low price but then charge your credit card with an amount which 15% higher. If you cancel or complain they will write you a generic mail that you will be refunded but it’ll take time... like forever. Or in one word you will get your money: never! Furthermore they monitor trustpilot more than their emails and incoming phonecalls ... because no one will ever pick up or give you an answer. And looking at the amount of people who don’t trust them speaks for itself. The „happy customers“ are just as real as the customer hotline of galahotels.com - if you ever tried to call their hotline, you were probably forwarded to voice mail

Das ist Ihre Antwort? Ich fordere Sie hiermit auf mir umgehend Ihre Kotaktdaten zu übergeben und ein Ansprechpartner nennen!!! Sollten Sie nicht innerhalb der nächsten 7 Werktage antworten und umgehend die Kosten begleichen werde ich Strafanzeige stellen. Mit freundlichen Grüßen BK __________________________________________ ----------------------------------------------------------------------- Antwort von GalaHotels.com Veröffentlicht vor 7 Stunden Dear Benjamin Knoche Thank you for your feedback. We are sorry for the experience you had with our customer service. We will do our best to improve our work. We wish you wonderful day and thank you for choosing GalaHotels as your preferred travel portal for the reservations. -------------------------------------------------------------------------------- -------------------------------------------------------------------------------- WARNUNG VOR DIESEM UNTERNEHMEN! Leider ist der Kundendienst telefonisch und schriftlich nicht erreichbar. Daher jetzt die Veröffentlichung. Sehr geehrte Damen und Herren, hiermit wende ich mich mit einer dringenden Angelegenheit an Sie und bitte und schnellstmögliche Bearbeitung. Am 13.08.2018 habe ich von Ihnen eine Buchungsbestätigung für das Hotel Kawama in Kuba erhalten. Leider wurde mir bei Ankunft mitgeteilt, dass keine Buchung vorliegt und das Hotel nun ausgebucht sei. Für die erste Nacht musste daher eine teurere Unterkunft in Anspruch genommen werden. Des Weiteren sind für die Suche Fahrtkosten entstanden. Zudem wurde auch kein Transfer vom Flughafen zum Hotel und wieder zurück bereitgestellt. Das Hotel wurde am darauffolgenden Tag durch lange und intensive Gespräche bezugsfertig gemacht. Die Kosten für die Tage waren dementsprechend ebenfalls erhöht. Mehrmalige Versuche Sie per e-Mail oder telefonisch zu kontaktieren blieben erfolglos. Aufgrund der Unannehmlichkeiten und des Kostenaufwandes bitte ich Sie daher um Rückerstattung des bereits überwiesenen Betrages in Höhe von 280,00€ und um Begleichung der weiteren Kosten (Taxi 50,00€ - Hotelkosten Kawama 111,00€ - Unterkunft für ersten Tag 35,00€). Der Gesamtbetrag in Höhe von 476,00€ ist ab sofort fällig! Bitte haben Sie dafür Verständnis, dass ab dem 05.09.2018 weitere Verzugskosten entstehen. Gerne können Sie mich bei weiteren Fragen jederzeit auch telefonisch unter der u.g. Rufnummer kontaktieren. Ich hoffe auf eine schnelle Rückmeldung und wünsche Ihnen noch eine schöne Woche. Mit freundlichen Grüßen BK Gesendet: Montag, 13. August 2018 um 13:28 Uhr Von: GalaHotels.com ***galahotels.com An: ****** Betreff: Confirmation Dear **** Thank you for choosing GalaHotels.com Your booking with the Confirmation number 21690356 has been Confirmed succesfully. Please print your Voucher from your GalaHotels.com account My Account Booking ID 21690356 Hotel Name Gran Caribe Club Kawama Hotel City Name Varadero Check-In Date 16 Aug 2018 Check-Out Date 26 Aug 2018 Leader Name Benjamin Thanks for choosing us. Best Regards. galahotels.com

Very bad experience Still trying to get my money after cancellation Giving them 21 business days Don’t book with them

hôtel plutôt adapté pour une clientèle « affaire ». chambre confortable, certaines un peu défraîchies, propreté à la limite. petit-déjeuner très quelconque, malgré une vue magnifique sur le port, avec beaucoup de produits industriels, quasiment rien de local ! Bonne localisation pour des visites de Naples Pompéi etc. parking gratuit, à ne pas négliger en Italie. personnel sympathique et compétent.

I gave it a chance and actually booked a hotel in Cuba for my family $1500 usd. I tried to stay in touch with them cause I cannot afford to go to the hotel and have no reservation at check in. Some people have gotten a text message two days prior reservation with a cancellation confirmation due to the hotel not been able to "accommodate" the requested rooms. THIS PAGE WILL NOT GUARANTEE YOUR STAY BECAUSE THEY TAKE ADVANTAGE OF LAST MINUTE DEALS, THATS WHY YOU ARE NOT ABLE TO CHECK YOUR BOOKING WITH THE HOTEL UNTIL 2-3 DAYS PRIOR!!! Thing is, that if there is no available rooms for these "deals" you are left with "Hotel could not provide the requested rooms". Customer service from this page is HORRIBLE!! Do not waste your time calling them, emailing them etc. I still have a "pending" open case I did a month ago and jut today, after 3 weeks I got a response from the Facebook page. Im giving them 21 business days for me to get my money back or otherwise I will go to my bank and report this as a fraud. Again. DO NOT BOOK WITH THIS PAGE!!!

Worse ever experience . Canceled reservation , they reassured me that I will get my money back , but nothing . What actions can one take against them?

ATTENTION CE SONT DES ESCROCS… aucune reservation n'est faite et ils vous prélèvent !!!

I booked hotel in Amsterdam they cancelled just before I was due to arrive but have still not received funds back months after. Hotel had never been contacted by them. Impossible to contact by phone and never respond to emails.

PESSIMO E' 2 mesi che aspettiamo la somma che ci devono riaccreditare. Non rispondono alle mail (se non una volta), e se chiami il call center in Italia ti dirotta su un centralino in inglese (che parlo quindi non mi sono spaventata), quando ho selezionato di paralre con un operatore, la linea è sempre "caduta perchè opzione non disponibile". Via mail ci hanno risposto una volta su sette che entro trenta giorni lavorativi ci avrebbero ridato la somma. Sono passati due mesi abbondanti!!!!!!!!!! NON LI ABBIAMO PIU' SENTITI E RIUSCITI A CONTATTARE! Abbiamo prenotato una camera, e dopo aver immediatamente scaricato dalla carta di credito l'importo, non c'è mai stata nessuna preontaizone effettuata alla struttura, Ci hanno mandato una mail dicendo che non c'erano pià stanze e che avrebbero prenotato in una struttura analoga. Mai fatto, se non mi fossi premurata di controllare comunque.. il collega sarebbe rimasto a zonzo! Ci rivolgeremo alle autorità competenti per sporgere regolare denuncia

Today is Sept 10, and just wanted to follow up on what I wrote below. Last week I finally got a full refund through my bank’s involvement, as this was a debit transaction. In my opinion, Call your bank, if all else fails. I still have not received a promised refund from them for $1185. since 7-21-18. They are 100 percent impossible to reach on the phone no matter what button you push, half the time it is a short message and then you get disconnected. I have found well over a hundred complaints with the same issue. If you book with them do not expect a refund, just a lot of false promises, 5 times to be exact. Here is one of their five lines of BS, Dear Laurie, Thank you for your patiently waiting. We are extremely sorry for the delay and inconveniences. Please note that there was an issue about the refund and it has already been processed from our side. Please recheck with credit card company again within the next 3-5 working business days. Regards

yo cansele my motel en junio i todabia espero my dinero my opinio robo amano armada

easy to use, streight forward

Rien à redire.

DO NOT BOOK VIA GALAHOTELS I booked a hotel in Cyprus, with cancellation possibilities. On 9 July 2018, I cancelled my booking - which was still possbile with a full refund - and reveiced an email that I would get my money back within 5-6 days. Today, 24 August 2018, I did not receive anything from Galahotels! I tried to call more times, but it is impossible to reach them (voicemail every single time).

Do not book with this company Transferred the money to them to book a hotel, they didn't book the hotel so I had to book it myself and now they won't refund the money. They keep saying we will be refunded and still a month later no money. they are based in Turkey and their economy is going down the pan. I think we should all get together and bring this company down! AVOID AT ALL COSTS

horrible experience, reserved booked and paid for a grand suit in a Bangkok hotel, up on arrival while trying to check in the receptionist informed me that gala hotels made reservation to a small standard room and that they cannot do nothing about that after 28 hours of traveling i just wanted a shower and bed so i accepted the room that they offerd i had 2 suitcases and didn't feel like looking for hotel room in my situation, long story short ended up paying for a suit while ended up in a small room, try to contact gala hotel a couple of times no answer on the phone and no one replayed for my email, on top of that the cc company saying that i do not have any case for dispute since i ended up excepting the small room..after my experience i looked on line and saw all the bad reviews and the way gala hotels abusing the customers with wrong charging..i really do not understand how the credit cards companies keep on working with that business..

We have booked with GalaHotels five times so far and each time it was a great experience. Everything went smoothly, no problems at all. The hotels we chose were cheaper than from other similar booking agencies. We would recommend GalaHotels to anyone.

I booked a hotel in Cuba, with cancellation possibilities. On 29 June 2018, I cancelled my booking - which was still possbile with a full refund - and reveiced an email that I would get my money back within 21 days. Today, 23 August 2018, I did not receive anything from Galahotels! I tried to call more than 10 times, but it is impossible to reach them (voicemail every single time). DO NOT BOOK VIA GALAHOTELS

Yo he usado esta página de Galahotel.com en muchas ocasiones y siempre sin problemas. Yo personalmente se la puedo recomendar a todos.

Worst company ever, is a scam. We booked at hotel in Jamaica, and when we arrived to the hotel they didn't know anything about Gala Hotel and our reservation didn't exist even that we have paid for that. WE have sent them a lot of emails asking for the refund but they never answer back.