Summary Unhappy with the quality due to unstable recliner chair falling forwards, wonky legs and sagging leather. Delivery was delayed and came in 3 separate delivery's over 6 weeks (2 seater, 4 seater and battery pack). Customer service poor. I ordered a 2 seater and a 4 seater Certosa electric recliner sofas in January 2020 with a 15 week delivery. Delivery This was delayed due to Covid (understandable) however when the delivery finally came in early May only the 2 seater was delivered with no communications on why. After following up we were assured the 4 seater would be delivered within days. 2 weeks later still nothing and further follow up enquires made with similar responses. The 4 seater was finally delivered late May however the battery pack was not delivered. This took a further chasing and another week to arrive. When assembling the 4 seater the delivery team left sticky marks (from the packaging tape) and grubby hand prints on the white leather. The hand prints washed off but the sticky did not. Quality There are two recliner seats on the 4 seater, one fixed to the middle unit and one that attached with a slot in mechanism. The one not attached to the middle unit rocks when not reclined and tips forward when reclined if you even so much as adjust your position in the seat. My father made the mistake of reaching for a drink leaning very slightly forward and the whole thing separated from the middle unit and fell forward. The legs at the front of the 2 seater are wonky. The leather on the 4 seater is sagging and looks a mess. The leather on the 2 seater still looks brand new even though we sit on them both equally and have actually had the 2 seater nearly a month longer than the 4. Customer service Lack of communication on the delivery delays, I had to spend a lot of time trying to get answers from the team, not a great start. To their credit when I informed them of the sticky marks left by the delivery team I was sent leather cleaning wipes in the post and when that did not work HomeServe were sent round and successfully removed the stains. After sending videos of the unstable seat we were told that " [Dulux Decco] can see there is some instability or rocking, please accept or apologies". An additional leg was fitted by HomeServe but it does not match the other legs and is visible from the front. When I mentioned this to Colin I was met with complete denial that there was ever any problem “There is no design flaw as you cannot lean forward on any recliner sofas as its a lever action” even though they had already admitted that there had been a problem and sent HomeServe for a repair. The tone of Colins communication was condescending and at one point accused me of lying about the conversation had with the HomeServe staff during their assessment who were in agreement that the chair was not right. I have requested a copy of the HomeServe report but have not received it. With regard to the sagging leather, after sending photos I was told by Colin “there will be natural settlement of the leather with usage. Leather will stretch and reconstitute with usage. This is the characteristics of top grain leather which is the most coveted and durable materials”. If this is the case then why is the 2 seater as good as new, plump and smooth and the other looking an absolute wreck with wrinkles and sags? He did not comment on the complaint re the wonky legs. All in all poor quality, not worth the £3.4k spent and I will taking the complaints further.

If only I read the bad reviews before ordering my sofa. Ordered at the beginning of October, promised pre Christmas delivery. Called before Christmas to find out where my sofa was but was told this is a number for reception and they’ll pass on the message to DeluxDeco. Heard nothing. Received an email telling me delivery would be made in January, then February, then later again in February. When I had the cheek to complain I was meet with a rude email from Colin. After having enough of the broken promises and poor customer service I requested a refund, I was told this would talk 2 weeks. It has been nearly a month now and I have yet to receive a refund. I’ve got a bad feeling I’ll have to pursue this via the bank to get my money back. Update: I have received a refund from deluxdeco. But I can see they have responded claiming my review is false. If it was false trust pilot would not have verified it. I supplied emails, order numbers and screenshots to prove my order was genuine. Since my complaint I can see more 1 star reviews from customers who have the same complaints as I do.

Was in need of a new sofa, due to lockdown and stores being closed we weren’t able to visit the showroom. The staff directed us towards a video facetime call, salesperson demonstrating the recliners and other sofas, different fabric samples and gave some recommendations. Really great service, made it much easier for us. Now have the sofa and am glad we put our trust in delux deco. Many thanks.

I ordered the Lazydays modular sofa. was delivered in 10 weeks, glad we chose DeluxDeco despite the long wait. Customer service were great, i received multiple emails after ordering until i received the product. The quality of the sofa is outstanding and colour true to the pictures shown on website.

Absolutely love our sofa, recommend, service was great with updates throughout and quality of sofa is lovely. Will be ordering some new chairs in the new year. Many thanks

This is my second time buying from this company, first i ordered the Lazydays sofa and now more recently, their Lisbona armchairs. Both times service throughout was fabulous, but delivery was an hour late on most recent purchase. quality makes up for it. I’m sure this won’t be my last purchase

recommend We bought the Camargue and 5 cinema seats which have now arrived with no issues. After waiting 11 weeks we’re very happy with the quality of the products. Delivery team set it up wearing masks, can’t fault the service and products.

My third review.........on a third rate company with a second rate product. Latest problem is the chrome plated cast feet on the sofa. One has now cracked, this has allowed the toe of the foot to dig in and put some nasty scratches in our oak flooring, heaven knows how bad it would be if we were "heavy" people or had exuberant kids!!

excellent service from start to finish. Due to Covid, we had to book an online facetime appointment which actually worked well. Salesman showed us the different models and colours of fabric we could choose from for the modular sofa we wanted- great customer service.

Definitely recommend, our sofa came on time and looks brilliant. I’m always a bit cautious when purchasing furniture online, but am very pleased, couldn’t fault. will be ordering from here again

Fantastic, didn’t visit store but spoke to staff on the phone, not pushy at all. Impressed with sofa, will definitely recommend to family and friends.

Big fan of many of the products. I’d purchased a large Camargue with footstool about a year ago and just recently received my cinema seats from them, never been disappointed.

Good website, spoke to Ran who was helpful. We look forward to receiving our sofa.

We ordered a sofa from Delux Deco mid June, had never ordered from them before. They kept us up to date with delivery etc which was helpful. Received our sofa last week, chose to do a custom and love it. Very happy.

Absolutely love our sofa, close friends had recommended you to us, glad we went with the Certosa in the end

Excellent service throughout, love our new Camargue U shape modular, looks great and makes the room look larger, also very comfy. Will be buying again from this company

Bought a fabulous set of cinema seats from delux deco that arrived last week. This was the best experience we have had, at a sofa shop. Booked an appointment prior to going as we came from Dover to Windsor and were helped throughout the 3 hours we were in store, 5 stars

Just moved into a new house and have been looking for modern large sofas, found DeluxDeco online and felt comfortable purchasing after chatting to one of the saleswoman. We have our Lazydays modular now, quality feels great, really impressed!!

Visited the store in Windsor at the beginning of this year, wanted to say thank you to Colin who assisted and helped us choose the right sofa for us. We were able to see the sofa on a large tv screen in store viewing different models and comparing. We ended up purchasing the Munich velvet modular and are delighted, looks great in the living room, glad we went with Delux Deco

Excellent variety of fabrics and colours, we were able to get the exact sofa we wanted. Great service overall and advice from the staff, love our sofa, would highly recommend delux deco