As always, E3D delivered great service, fast shipping and superb product quality. I ordered some of the new REVO Nipple nozzles for non-planar 3D printing and these are the best (and only) nozzles I used that are suitable for the job.

Same great next day service, no hastle. I bought two Revo nozzles, which are a great improvement on the V6. Work great, heat up fast and so easy to change nozzle size. E3D are my go to supplier for nozzle parts.

Great service and quality products.

I had a awesome experience with e3d they shipped out the package quickly and it arrived very fast would buy from aga8n

Easy to use website, fast shipping, good packaging. The product is very high quality, definitely worth the price. It feels great to be supporting UK manufacturing too. One improvement I would suggest is making the next day courier cut off time later.

Everything I needed was in stock, and delivery was quick. The inclusion of allen keys and new screws with the aluminium heater block was a nice touch. The quality of the machining is superb.

Open communication. Superfast delivery. Excellent product

Good part first: Their products are great. I have been a long-standing customer and have been very happy with the quality. Bad Part: They won't issue an invoice and they are very slow in giving one. Furthermore, there is a disconnect between ordering and finance. So as a business customer, be prepared to waste a lot of time begging for an invoice.

The product itself is excellent. As advertised, not difficult to install and swapping nozzles is really easy. However, there are still a few points for improvement. [1] The Prusa Upgrade Guide may need updating. Instead of telling people the newer firmware doesn't work, just guide people to disable Thermal Model (M310 S0, M500) [2] Why not bundeling a pre-cut PTFE tube? Since I'm buying a Prusa-specific package [3] Packaging may need more filling matarial. Being environmental conscious is good, but for things rattling in an international package can be disturbing. Just a little of paper/cardboard shred to fix the items in place would be sufficient. [4] The Obxidian Unicorn sticker is TOO LARGE :lol: , pls shrink it so it fits on the Prusa MK3's frame or the extruder front

Great item fast despatch

Perfect as always ! Great products, great support, prices are a bit high thought 🙂

High quality products as always

Excellent customer service

Quick service this time around.

Worst support ever. No one answers the phone and trying to get a return sorted out is impossible

Great product and service.

I love everything about E3D

First rate service as always

The product is great and the migration instructions are very clear and easy to follow; the time required is 90 minutes which is very reasonable. The print results are great with a better first layer than with the previous nozzle and heater. Appreciating the heater and thermistor cables setup for less mechanical stress; the cables are of the good length. The only issue is not really related to the product but with the shipping: 3 weeks ! But that is probably a consequence of a political choice that Britain have made in the past.

This is my second time buying a Hemera, this time the product came defective. I had to reach customer support because I wanted to explain the problem and find a solution. Here comes the best part, the customer support agent started to for pictures which is a reasonable request, but then he asked me to show the defective part which I had to disassemble the heat sink to do so, he come up with the idea that because I said that the heat block was not installed (because for the nature of the defective couldn't be) and because I disassembled the heat block to show him the parts he wanted to see, I did assemble the extruder incorrectly and so it broke for that reason. (which is not the case). Yesterday I also spent some time on their discord server trying to figure out if it happened to anybody else and what to do, turned out another person had the same problem and gave me advices to try to fix the issue. which partially did. Meanwhile, in the discord server, there were a bunch of fanboys trying to prove that the part broke because of me and even asked for a video proof of me performing the trick that this other user told me to do. After posting the video and proving that in fact, the part was defective they stopped writing. Very toxic behavior from the community. Anyways, you would expect that one of the biggest 3D companies would care about their customers, but that is not the case, I would strongly advise anyone to avoid buying their product, the customer support is trained to trick customers to do things in order for them to avoid any warranty. I will post this message on any social media out there making sure that my experience will be shared and seen by as many people as I can. One last note, I met on Discord one of the staff members called Clare who turned out to be so far the only person that listens and tries to help even tho she is not part of the customer support team.