arrived just as described.

After hours of searching locally and online and purchasing samples from several companies, I found the perfect stair runner at Carpet and Tile Mart. I ordered it by phone from Mike Chisarik, E-commerce Coordinator. The next day, I received an email saying my selection was out of stock and discontinued. I was extremely disappointed and surprised to find that Mike Chisarik seemed as disappointed as I was. Together we worked to find an acceptable substitute. It was more expensive but I was not charged for the price difference. Mike was there every step of the way to help. I am pleased with the outcome and feel Carpet and Tile Mart did everything possible to offer good service. Mike Chisarik should be commended.

It took 8 months to get my rug. But they always responded to messages promptly. And I love my rug. Was worth the wait.

Wasn’t sure my order had been received, but when ordering, it did say that the order would take I believe 5 to 9 days to process. I received a call and the delivery was scheduled, and the rugs were all brought into my home. Very happy with this product. I had used this company when I ordered rugs about four years ago, and this experience was just as good!

My item was delivered in good time in a weather proof bag. The carpet sample is lovely.

wrong item was sent. a completely different design. now I have to go through the bother of dealing with a return and trying to get the rug I did order. not happy

Me gusta todo el lugar

Fast service and I received the product as ordered. It was also the best price online.

Great service, pricing and product. Shipped all the way to California for less than I could buy locally.

Excellent website and very easy to use. Found the exact oriental hall runner that I wanted and it was easy to measure and order. Very fast shipment and packaging was excellent. Love the runner, very good quality. Would definitely recommend.

The carpet arrived quickly and looks great. The carpet installers had no complaints about the quality. I was worried that, for the price, it would not be well-made.

Had my pick order in 2days.

Great quality and value, rapid shipping, and excellent delivery service. All around great job.

I special ordered the mountain retreat series tropical sea mosaic tile from a local dealer/storefront but it took awhile to arrive. My contractor miscalculated the amount needed and we were short about a sheet and a half. I searched online to see if I could order somewhere with fast shipping so that I could have my project completed quickly.I was thrilled to discover I could order it here and get it quickly! I did receive my order within a few days, which was the only positive about ordering from here. Unfortunately both sheets had chips, scratches and cracks throughout and for $25 a sheet, I would expect beautiful tile. I sent an email with pictures to the email listed for customer service with no response. I then followed up with a phone call and was redirected to their online ordering department where I left a message, also with no response. Absolutely horrible customer service because there isn’t any. They were happy to take my $50 for a damaged product but not even willing to acknowledge my dilemma through any of the communication sources they provided at the time of order. I have no means to replace my tile or find a resolution.

Ordering online was easy. Rug was received timely, wrapped up and in excellent condition.

From the beginning, Jeff Fitzpatrick was very helpful, very responsive, very personable, and very thorough. I ordered a tile which needed to be to me by a certain date. He kept tabs for me, and assured me it would be available. When it was one day later than we expected, we recieved outstanding service from Aiden (Jeff was off that day). As soon as the truck delivered the tile, Aiden dispatched a truck to us so that we would keep our project running. To me, this was way above and beyond. Thank You to Carpet and Tile Mart!

They have good quality carpets

The very best with communication, customer service and fast delivery! Thank you for the excellent service!

I found a wide variety of rugs in the style I was seeking. The room visualizer made the process less stressful. And delivery was very fast.

Super fast delivery and good prices