THIS IS THE WORST COMPANY ON EARTH. Ardent illegally spams my email over a debt they claim I owe Admiral auto insurance, when I contacted Admiral and informed them days before my policy was scheduled to renew that I would be changing providers. I contacted the company directly and told them I would no longer be using their services BEFORE MY RENEWAL DATE. Admiral Auto insurance then ILLEGALLY CHARGED ME A CANCELLATION FEE during Christmas holiday while I was visiting family out of the country, and then sent the cancellation fee to the Ardent collection agency that now spams the hell out my phone and email, with no way to reply back or respond other than to pay them money I DON'T OWE. THIS COMPANY IS HORRIBLE, CORRUPT, AND DANGEROUS. IT NEEDS TO BE SHUT DOWN BEFORE IT DOES REAL HARM TO HARD WORKING FAMILIES JUST TRYING LIVE AND GET BY. Beware Admiral Auto insurance and Ardent Debt recovery or credit services. They are fraudulent scammish and corrupt.

Horrendous experience- completely discriminating against deaf BSL users. Refused to speak with customer via a Sign Language interpreter. Refused to recognise reasonable adjustment with the equalities act. Refused to discuss or even loot at appropriate alternative options. Only leaving BSL user forced to write in English to raise complaint. English is their 2nd language and struggled with this it was upsetting and daunting especially since it it was a fraudulent account set up in their name. Putting it down to data protection even though it was their company that allowed the fraud to take place !!! Do not trust them!!!

The operative is always very polite understanding & helpful

The lady who called today was lovely, straight to the point and set up a payment plan within minutes! She’s great at her job!

Ardent Credit tried to withdraw £1600 out of my bank account at 5am without permission and against my IVA. Scam business. Beware of bad practice Copy of attempt even though Ardent has denied incident. Ardentcredit Ardentcredit L33 7XW GBR Tuesday, 18 February 2025. 05:11 Amount: -£1,669.10 Type: Card Payment Status: Declined Reference: ARDENTCREDIT.CO.UK

I was given the opportunity to speak with a lovely young man called Joe. Very patient and understanding. Helped make the process go very smoothly with no complications. A weight has now been lifted and feel a lot more at ease. Many thanks Joe, top guy!

The agent I spoke to was very helpful..polite and sorted what needed to be done very quickly..excellent customer service

Spoke with a woman called Chloe she was amazing explained the situation really well and took my current situation into consideration made sure what we agreed worked well for me and in the end we sorted it out thank you.

Professional and understanding agent..Ardent is an excellent agent for assisting with managing debt.

Chloe had a lot of patience as I was multi tasking when she phoned me but she was very efficient, helpful and kind and is 10 Our of 10 For customer service.

Spoke with Nina, who was very professional and attentive. She calming & clearly navigated me through the reasons why my debt had accumulated and not previous been annulled. She helped me beyond what would be expected of a collection agency offering support and wellbeing. Couldn’t have met/spoken with a more genuine & attentive person whilst personally in such difficulty/circumstances. Thank you Nina!!

Very helpful person made me feel so happy to sort out my bill today thank you

Lady I spoke to was lovely n really helpful

keeps coming as scam

Ross is a credit to your company!! Thank you for your amazing service Ross !!

really helpful understanding, thank you so much. I really appreciate that.

The explanation the caller gave and how he listened to me i felt great and happy

Very reliable and understanding

My whole experience was absolutely fantastic the young lady I spoke to help me to understand that they cared and reassured me. Several times that everything was okay and I will be helped every step of the way as far as I’m concerned being disabled. I have to rate them with a five star I haven’t written this. As I was traces very well, thank you for your help. Happy New Year

Absolutely impossible to speak to anyone at this company. Tried so many times to communicate with them. Received one call from them and asked them to call back at a specific time later in day as it wasn't convenient when they rang, no return call. Working hours 9-5.30 weekdays only, don't they realise people work during these hours and not always convenient Even the call was shown as 'suspected spam' when they rang, says everything.