I feel my experience left a lot to be desired. Moving is such a stressful experience as it is and there are lots of little things I felt were not handled well. 1. I asked for a few options on the quote for different packed volumes. You have to select one of the options, but no-one explained that actually this nullifies the other options, so it was a bit of a shock when my final packed volume was half of the initial estimate, they offered only a tiny rebate and not nearly as much as what it would have been if I had chosen the lower quote option initially. 2. We put a lot of effort into getting everything ready to be packed and arranging and pre-packing things as efficiently as possible, but I felt that the packers packed the boxes quite loosely (despite me clearly explaining that we wanted to keep it as tight as possible). There was one box that was being closed up half empty and thankfully I noticed and was able to stop them and give them some extra things to pack in the space. 3. Very little communication from PSS once the shipment left the UK. No handover information from PSS, just an email from the South African handler (who had misspelt my email address, so I wasn't receiving this information, but fortunately they had sent it to the backup email address as well and that person happened to notice and forward onto me). 4. A few days before expected delivery, the South African handler sent me an email to say 'Your shipment is on hold, please contact your shipping provider". They couldn't give me any further info, this is despite the fact that PSS actually owed me a refund, so there was no documentation or fees outstanding from my side. I immediately got in touch with my move manger, and then didn't get a response until later in the day when I chased again and all they said was that it was sorted - no explanation or apology for the distress caused. Overall, I think I'd try someone else next time.

Items arrived a bit later than expected and slightly damaged but that is probably normal. Communication was good.

Everyone was so helpful at every stage. I couldn’t recommend more highly. Helen deserves a special mention as she coped with helping my dyslexic brother sort out the customs form!

Theresa was lovely to deal with, the delivery crew were friendly and helpful too, overall very happy with PSS

Charlie Bamford what a star, patience of a saint he talked me through the process constantly reiterating what needed doing and guided me by sending emails of tasks that were still outstanding…. Seamless thank you

Thank you for sorting out everything to get the shipment through customs in the most economical manner possible. Particular thanks to Ms Leigh Young. Delivery was smooth and on time. Great service all around.

eXCELLENT COMMUNICATION

The company has done very well with their communication throughout the whole process. Not getting frustrated when I have probably asked the same question multiple times before.

Great professional service from first contact to pick up of our house contents. Everyone has been extremely helpful and supportive. Guidance given every step of the way. Highly recommend PSS.

Very quick delivery. Ontime and the staff is very helpful and polite. Strongly recommended

PSS were very helpful, informative and efficient. I would highly recommend

Top class communication, great service!

Very helpful team, the management team always responded quickly to any queries. The removal team was very friendly, professional and accommodating.

Very pleased with the service!

Good quotation price Made us understand how the process works They reply fast with good explanations

Hi i was happy as the guy's knew what to do and were very helpful. They packed everything very carefully and organised. Thank you

Very friendly and efficient.

The team work out very efficiency, very polite and helpful.

Everyone who I have had contact with within PSS, from my first enquiry, to my assigned contacts in each department right up to my removal day team have been extremely helpful, friendly, knowledgeable & reassuring. As this is my first experience at moving internationally I have appreciated the care, help & service I have received.

The movers were friendly, polite and helpful. They were very tidy with their work. The packing and moving was done in a timely manner. Everything was well explained both by move specialist on line, and the movers on site. Had phone call day before and day of to ensure everything went smoothly