Communication was excellent safe delivery of shipment.

Have had a super positive experience with PSS. The team are incredibly responsive, no question is too small to help with (Charlie & Austin were great). Our boxes have just been picked up, and Steve the delivery driver was very helpful with last minute questions we had, as well as appeasing any concerns about our stuff getting there in one piece! Huge thank you to the team, will definitely be recommending to my Ozzie & Kiwi friends in the future.

Very nice people to deal with . Know their business and very efficient.

Nothing was too hard for the team, extremely helpful, friendly and respectful of our belongings and needs. Highly recommend the crew from PSS that helped with our move.

I recently used PSS removals to move personal belongings from England to Australia. I am only writing this review so others can choose another company and have a more positive experience moving internationally. I was given multiple consultants, I received numerous emails requesting paperwork that I had submitted as well as new invoices, and I requested updates on my consignment with minimal accountability. This is a summarised version of events. It is still ongoing and I am still awaiting a response from the complaints team. I had to get support from Citizens Advice to receive any responses from the complaints manager and have my goods delivered. Finally, when I received my consignment the boxes were torn, items were damaged and order missing. I requested compensation from PSS but was told to file an insurance claim with no further follow up. If you do choose this company, ensure that you are vigilant during the process.

Professional and straight forward. Packets arrived on time, and did a great job.

The crew were exceptionally efficient and quick treating all my belongings and home with great care and respect.

First time sending packages international and was made a very easy experience with PSS removals. Austin was extremely helpful answering all my questions, packing materials were dropped off and collected efficiently. Steve picked up my packages and was very friendly and great communication. Really appreciate how easy you made everything!

What a fab service & a great bunch off guys Paul Danny and Dean , very helpful and polite nothing was to much trouble would recommend there services any time thanks very much Regards Adele & Paul .

Bang on time Nice guys Fast turnaround Informative

Top rated removal business very professional

PSS have been great to deal with through my process of sending my suitcase back to Australia. Austin has been very helpful with answering all of my questions.

Very good so far. Reliable with good communications

Delivery guys were extremely friendly and helpful. Could not fault them.

What a horrible experience , they made a hard time even harder . Had I known what these people were like I never would have used them , and I shall NOT recommend them to associates. Unhelpful and downright unpleasant . I went through several people as my ‘shipping manager ‘ and information provided changed from person to person . They demanded copies of documents which were already provided incurring extra costs from the solicitors/attorneys , they were not in the least part helpful and a very difficult time was made even harder , they seemed to be “money grabbing “ and pretty much holding you to ransom until they got what THEY wanted, they don’t take any kind of electronic payment except through a UK bank transfer or you can pay £350 or £50 through their website - not much help when you’re 5000 miles away and the banking system is like the Middle Ages . They demanded t be paid by 9.00am UK time , that’s around 3.00 am US time , why I have no idea . I had issues with my UK bank account , so was unable to make full payment not wouldn’t pay , couldn’t pay , or funds unavailable to pay - just unable to access my funds - was there any kind of understanding or help - NO - just we want our money . I wish I had never used PSS International , they sounded so helpful at the first phone call contact- how wrong I was .

Th team were punctual, courteous, professional and very quick

Very pleasant and helpful team. Good communication skills. Good equipment for labelling & QR codes for tracking your boxes & household items etc List of itemised boxes provided for signature on site before leaving the house. Good packing materials provided ! Made a difficult experience much simpler & more customer friendly.

PSS got everything right. Polite, efficient, fast, they explained everything they needed, and they did everything they said. 10/10.

They Knowingly sold me insurance that would never be valid. Some stuff arrived broken. I claimed, It was rejected on the basis that PSS had not packed nor unpacked it. I packed it myself, and was not informed that I shouldn't. There is an insurance option that has a higher premium should you pack it yourself. I was not offered that. I was given one option. Unpacking is not a service they offer. And even if it was, PSS do not exist in New Zealand ( the destination) so any broken items to a shipment there would not be covered as soon as unpacked. As it would have been done by a different company. So, in order for any broken items to be covered I would need to be superman and be able to see through solid objects, so I could make sure they were broken before unpacking. I am not superman. Nor, is anyone else that I know, or know of. So any insurance sold was mis sold. Not to mention they mixed up the addresses when picking the shipment up, so they went to wiltshire, not london, to an address that doesn't exist. A mix of my pickup and contact addresses. And I had to then significantly alter my plans to work around their incompetence. And my record player is very broken. Other than that went without a hitch. I would ask for a refund for the insurance. But that isn't going to cover the cost of fixing/replacing my record player. All I want is to listen to the soothing sounds of Joni Mitchell's Big yellow taxi, with the familiar comforting crack. Or maybe a banger from bicep, the bass a little warmer as I brew my morning coffee. But no. I am forced to listen to crisp, cold, characterless digital via Spotify as I research legal grounds on selling an insurance policy which by its own terms and conditions makes any claim void. I jest. But I swear this is illegal. And I am quite cross.

Team is very helpful to arrange priority service and special delivery arrangement to fit my very tight schedule for customer satisfaction. Although the surcharge is bit higher but it is absolute alright at least with feasibility to solve customer problem. Communication and friendliness from delivery team also great for professional work. I will use this company again for my next shipment.