It seems to be the same story over and over again in the reviews and my experience was no different. Upon arriving to collect the car, I was informed that I would be required to put a €1500 deposit down to avoid additional fees for insurance. Due to not having these kind of funds available, I had to opt to give them another €35 per day just to avoid putting a deposit down. Additionally to this charge per day, another €100 was taken as a deposit. NONE OF THIS IS MADE CLEAR WHEN BOOKING A CAR ON THE WEBSITE. I just wish I read the reviews before booking. Absolutely avoid this scam of a company and find a more reputable company to rent a car from. They also don't give you the car you book so if you are after a particular car, good luck with that.

Absolutely terrible experience. We paid for the car hire and premium insurance cover in advance. Upon arriving at the desk we were asked for a £2000 deposit. It was never made clear to me that I would have to have these funds available to hire the car. After disputing with them that we had already paid they dismissed us and said they cannot refund the booking. We've given them £300 for absolutely nothing. A similar thing happened to other people in the queue and they were met with the same dismissive customer service. Avoid at all costs.

Avoid at all cost. Do not use Sixst at Shannon airport. I’d rather spend more money and go with any other car hirer company. Was charged €20 for being 10 mins late whilst the lady had a friendly chat for 10 mins with the people before me. The car was poor quality and not what we requested even though we booked months in advance. Car hadn’t been cleaned properly. Wouldn’t recommend or use them again

1 hour waiting for the desks... staff talk and talk... the pickup service takes more time.. don't use that company... the others are faster.... read the comments ....

Il personale SIXT a Dublino insiste che non sei assicurato e cerca di venderti assicurazioni accessorie anche se ne hai già comprato alcune al momento della prenotazione. Nonostante il voucher fosse prepagato bloccano 1,500 euro sulla carta di credito e preteso il pagamento anticipato di 100,- euro per pedaggi autostradali che non userò. Il tempo di trasferimento dall'aeroporto al parcheggio è durato 25 minuti, cioè non è una cosa immediata. Il personale del parcheggio Sixt non ti accompagna alla macchina, non rilascia protocolli sulle condizioni della macchina. La macchina ha piccoli danni di carrozzeria e manca la cappelliera: rilasciare un protocollo sulle condizioni della macchina è un dovere oltre che un obbligo di legge. Nel parcheggio Sixt non sono presenti carrelli per i bagagli: dovrete trascinare le valige mentre cercate la macchina perché nessuno vi accompagnerà. Esperienza costosa ma servizio di livello low cost e macchina Dacia low cost.

Nous avons loué un véhicule, et malheureusement signé un état sans avoir vu le véhicule… Au moment de partir avec celui-ci un message s’affichait mais en allemand… malheureusement pour nous personne ne parlait cette langue … Au bout d1 h de conduite sur autoroute l’idée nous vient de traduire …. Et la… problème de roue… Nous sortons de l’autoroute… Cherchons un garage … 3 roues ont un problème de valves (elles se dégonflent petit à petit…) et la 4eme … complètement foutue… j’appelle sixt assistance, explique que les roues étaient dans cet état lors de la prise en mains du véhicule (rouler une heure sur autoroute ne peut pas occasionner de tels dégâts sur 4 roues !…) qui me dit de me rendre dans un garage agrée, me donne l’adresse et me dit de garder la facture, pour mon remboursement lors de la restitution!… À ma grande surprise remboursement refusé… sous prétexte que je n’avais pas souscrit leur assurance… C’est tout benef pour eux !! Ils louent des véhicules avec roues crevées, rien n’apparaît sur l’état du véhicule et c’est vous qui payez !!! Sixt à fuir!!! Lors de notre périple nous avons rencontré 3 autres familles, voiture louée chez Sixt, même problème sur les roues … apparemment c’est la politique de la maison !!! Faire payer les autres, nous faire un maximum !!! Lamentable !!!

It is a scam branch, not a car rental, so beware of dealing with it. My experience with them was very bad. The car was contrary to expectations and not the same category as the chosen one. It was very bad and not safe and legal to drive on the roads. There was a defect in the rear wheel that caused the car to shake permanently. The tire was completely worn out and the air conditioner was not working as it should, in addition to the windshield wipers not working as they should and the car was... There were injuries on all sides. I contacted them to replace the car, and they asked me for an additional 2,000 euros to replace the car. Unfortunately, the left side mirror was damaged, and I informed them immediately. I was surprised that the next day, an amount of 950 euros was deducted from my credit card without informing me of that, and before the end of the rental period, and an amount was left. 2,100 euros are reserved in the account, bringing the amount reserved on the bank card to 3,050 euros for a regular Citroen car. After delivering the car, I contacted them via email and their response was very negative. They blamed me and clearly evaded responsibility.

AVOID AT ALL COSTS. This company looks attractive however their pricees are nominally lower than the competition and the money you would save is not worth the hassle of dealing with this company. I pre-booked and paid for the rental online. Spoke with Adeline on arrival and she was very helpful. She didn't try to upsell me on anything although I had already paid for full coverage and toll fees etc. ad the keys in my hands when I was informed that I needed to pay an additional 100e for a fuel deposit. No issues there until I was informed that they would only accept Credit cards. I had prepaid with my mastercard debit which they then wouldn't accept. They also wouldn't accept either of my Union Pay Credit cards (widely used in Asia). The entire booking had to be cancelled due to this. I was told to contact customer service to get my refund for the booking. When I did so, I was offered credit for the amount of the booking. I explained to them that this was an insufficient remedy as I would encounter the same issue the next time I returned home and I wasn't going to take out another credit card just to be able to rent a car with them. This was completely ignored. No response. I contacted customer service 2 further times in an attempt to recoup my losses and all further inquiries were completely ignored. I have since initiated a fraud claim with my provider. Note, following this, I walked to literally the next counter in the airport (Enterprise), made a new booking and was in the car within 20 minutes with no hassle.

NEVER EVER RENT A CAR FROM THIS COMPANY! Complete disgrace and disappointment. Similar experience from the rental in Germany. Both times booked via booking.com. They use very cheap and bad quality cars you would never decide to buy and “sell” them as ones in a better car category. Honestly, better pay a bit more and use another rental!

Rented a at from sixt at Dublin airport, from the 9-20/6/2024. It rained for 8/10 days and rained the day tue car was returned. When the car was returned it was checked and we were told it was ok. It also had a full tank of petrol. Now after 5 days I’m having various amounts of money taken from my account with no explanation at all. I’ve emailed them a number of times but have had no reply.

There were 3 minor scratches on the front bumper of the car at pick up, which I didn't think warranted being photographed. When I returned the car they said I would be charged to repair them because i had no evidence that they were already there. They measured the scratches as under 5cm and superficial . Really they are more like scuffs than scratches. And now they have charged me 850 euros for repair. They will not or can not show me from the contract how they have calculated the charge and where in the contract it defines what can be charged for. Moral of the story - photograph everything and if in doubt get one of the staff to witness anything you find

NEVER HIRE A CAR WITH THIS COMPANY THEY WILL NEVER RETURN YOUR DEPOSIT THEY ARE A DISHONEST COMPANY WHO DELIBERATELY DEFRAUD CUSTOMERS PLEASE CHOOSE ANOTHER COMPANY SAVE YOURSELVES TIME MONEY AND STRESS

Very rushed procedure - despite having a pre-arranged pick up - due to the queue at the check in and the lack of staff, it took over an hour for me to reach the front of the desk and another hour for me to receive my car. Whilst waiting I heard customers being told their travel insurance would not cover the car excess and they had to pay for extra insurance (not true) and being pushed into optional extras. I was told to prepay for fuel as this was the cheapest rate around (also not true). I was charged a fixed amount and told this would cover topping up what was left in the car and also toll charges and any extras would be reimbursed - also not true. There was a clause which was in a link on the online contract that I was not given time to read pertaining to this. I have rented cars from a number of agencies in the past but have never seen this level of dishonesty and would never use this company again. I would advice any potential renters to read the contract carefully and to check with their travel insurance companies in advance before being convinced to pay unnecessary additional charges.

If I could give minus stars I would. Rented a VW polo for a 8 day vacation in Ireland, and never had such a bad rental experience. 1/ We waited for 1,5 hours for pick up, even though there were only 5 people in line in front of us. 2/ On the last day the right rear tire blew up while we were going 120 km/h on the highway, not just a puncture, it shredded to pieces. I called the customer service and they dispatch a contracted roadside assistant company. Less than 20 min after talking with the tow truck driver I called back and cancelled the assistance, as we had received help from other side. Neither from customer service nor the tow truck driver did I get any info about additional cost. 3/ Back home I received an invoice for Road side assistance for 200€. I email customer service to get the charge voided, as we didn’t receive road side assistance. Over the email communication with customer service I get 3 different explanations to the charge. (I didn’t inform the issue had been solved, they had been billed so they had to bill me, it was a puncture and not they fault) 4/. I was never informed I would be charged for the roadside assistance. I was not informed by customer service that there was a spare tire in the car, which could have saved me a lot of problems. The customer service was absolutely non-existing, both at pick up, on the phone and on email. Not even recognition of the bad experience. Clearly they let people rent faulty cars and couldn’t care less if there’s an issue with them. Even if it potentially could cause a fatal accident. STAY AWAY FROM SIXT!!!

Recently rented a car from Sixt Dublin I would not recommend this company for the following reasons : 1 Booked a VW Polo or similar , were given a Fiat Panda. 2 Needed to change car as too small and arranged to do at Cork airport. Smooth change , paid the difference for the larger car. No issue with new car . We had prepaid for our fuel at commencement of rental agreement so were recommended by Sixt customer service to return car to Cork with a full tank of fuel and the prepaid would be honoured when we completed the rental agreement in Dublin at completion of same. 4. Returned car to Dublin and noticed in final invoice we were charged for our fuel twice, despite returning the car to cork with a full tank ! Sixt were very reluctant to refund fuel money but eventually did apparently out of the goodness of their heart not because they wrongly charged us !!! 5. There is an initial charge of 100 euros for tolls or fines which apparently is refunded minus those charges if incurred ! There is a fine print option called ‘incidentals’ of which there are too many to list according to customer service! Changing the car despite paying for the upgrade is an ‘incidental ‘ ?? Therefore no refund. 6 . Possibly this is a common occurrence because we did witness a customer disputing the return of her 100 euro deposit when we were waiting to pick up our car in Dublin. Bottom line, Sixt may look a cheaper option to start however beware hidden charges.

They are trying to charge me £1300 to fix a dent smaller than a thumbnail! Do not hire from this company!

They’re trying to get customers to pay to fix their cheap fix cars and it’s absolutely not ok! 200€over Stay away from Sixt!i will never recommend. Faro Aeroport

I have rented cars from sixt before in several other coutries, and I always had exceptional experiences. Not this time. They always showed us the car on the screen and asked if it would be fine, they always were very helpful and polite. This time, instead of a VW Polo, they gave is a Dacia Sandero. Although these may be the same size, I would definitely not call them the same category. It just doesn’t worth the same price, as they are not the dame price at the car dealer either. I hope that it will be able to handle the few thousand kms that we plan to drive in the next 6 days. I tried to ask for an other type of car, but they said there was nothing else available. When we picked up the car in the parking lot, this was the only Dacia standing there. It is really a shame and i will surely not rent a car from Sixt in Ireland any more.

We rented a car from Sixt, Dublin City. What a complete shitshow!We were there early, before they opened and there were 4people in front of us and 4 people behind. I accept they were busy, BUT the absolute rude service we received from this so called customer service person made me very angry. This person has NO business being in customer service as she lacks any concept of the meaning of customer service. Maybe she would be best suited at a gas station. On returning the car 7 days later, I was ready to tackle this imbecile, but we had a very lovely young man attend to us and he was extremely helpful. My mind has not changed in regards to Sixt, they are still operating far below satisfactory service levels. We will never use SIXT again

Poor maintenance on car. Have taken over €200 euros more than what was agreed on for no reason whatsoever.