Serviced chair lift very thoroughly and efficiently

Enquiries handled efficiently and in a very friendly manner. Very useful to have been able to visit the showroom and try out the chair. Everyone we came into contact with treated us with respect and care. The installation went smoothly.

Invoked 14 day money back guarantee, several phone calls and one email to Customer Services. No response or acknowledgment of request.

Good telephone communication. Maintenance visit on time and helpful

Further to Stannah’s reply to my previous review. We asked Stannah for assistance in relocating our home lift. However, because of my complaint they have now sent the instructions we requested. Beware of buying a used home lift because you will not be able to have it reinstalled by the manufacturer. You may also have difficulties in getting a health and safety-certification if installed by a builder.

Friendly, helpful staff at the Office, likewise with technician who called me to let me know he was on his way. Service carried out quickly and efficiently.

Excellent speedy service

Very efficient from the first visit of your representative, who gave us all the appropriate information we needed, to follow up questions asked and finally to the instal- lation by two very efficient young men.

Very efficient .

Copy of what I left on Google. "Excellent . Had 2nd service today, very impressed. As before ,John was very efficient , polite,friendly and knowledgeable, nothing was too much trouble for him. A real asset to Stannah." P4335384 J Jones

It was a very straightforward process to order a stairlift. James from Stannah came to see us at home, talked us throught the options, and took all the measurements. We expected to be waiting four weeks for installation: in fact, it only took just over two weeks from the order being made to the stairlift beng installed. The chaps who installed the lift were great and the job was done within two hours. We're very happy with the final outcome, it has made a very significant difference to our quality of life. Highly recommended. Not the cheapest but I think you would struggle to better the quality and service provided.

very efficient and although couldn't repair on day was back with part next day.

The whole process was transparent and efficient. We have not needed to follow up on anythimg but we feel confident that if we did our query would be speedily resolved.

The Stannah technician was very good. He seemed to do a thorough job of checking the stair lift and explaining everything to us, plus the options after the warranty expires in July. He reassured us that everything in perfect working order and advised us what to do if we hear beeping.

Quick and efficient with negligible disruption. There was a fault on one of the lifts which was rectified almost immediately

Engineer very friendly - he has serviced my stairlift for many years- very reliable

Nice young man. He had been before and was most obliging. My usual moan. Stair lift so busy these days I wish it went faster or we had two double tracks or passing loop as the railways do. Thank You

Regular service, by a wonderful young man. A credit to your team

Did precisely what was needed quickly, cleanly and quietly.

Efficient and quick installation