I have been having a few issues with my multi style tool and customer service could not have been anymore helpful than they have been. Specifically Lauren who has been amazing. She has replied to my emails very quickly and has helped me through the whole process.

The quality of hair extensions is beyond terrible, the quality has deteriorated so so much. I wish I could add pictures so that you could see how much they have shredded in such a short period of time. They do not last at all! Not only do they shred they go yellow within a short period of time too. I use professional shampoo and conditioner, I use their heat protector. I’ve worn extensions for years so it’s not like I’m new to extensions, but these have been a complete waste of money!

So happy with this wand, I love it. Easy to use and curls look good and last all night/next day with abit of spray. Quick, easy delivery and excellent offer price.

Fantastic product

I have used beauty works for over two years now and while I have had one average experience, the rest of them have been amazing. Beauty works then have gone above and beyond to resolve the issues I did have which has also been a great experience. Their customer service and quick shipping are definitely worth the cost and I will continue to use this brand :D

Took over a month to be delivered even though I asked for next day delivery and paid for next day delivery.

I am very happy with the care Beauty Works provides to their customers. I was initially annoyed with the color-match samples I requested and how they looked compared to the pictures online. I have been contacted and told I can send a picture in, and one of their staff members will look at the picture and tell me which is the best, which I am happy with. Thank you very much. I will be looking forward to getting my new matched extensions.

Still waiting for a refund, have received no updates.

Very good experience, would definitely use again, 👍

Spoke with Lucy from the team and she helped massively with any queries and questions I had. Spoke with me promptly and ensured I was dealt with a valued customer.

I have been using this company for the past few years and would not go anywhere else. There website is great, so much choice and fantastic products and there Hair Extensions are extremely high quality. Customer services go above and beyond to make sure your experience is faultless. Thank you (Ella). 😃

I spoke with Ella H after my multi styler broke, I sent it back for testing and they agreed there was a fault and replaced it for me. Thanks Ella H for helping me get this problem sorted so quickly and for being so lovely 💖

The customer service experience at Beauty Works is incredible, particularly Ella H and then Bella M, who found my ideal colour, after SO many attempts. Ella and especially Bella M are a real credit to Beauty Works!

Ordered some new clips on and with my order was given some argan oil as part of it and when it arrived the parcel smelt amazing!! Wasn’t concerned straight away… opened the bag and to find it was the Argan oil which smelt insane…. That has split and gone all over my order making it all slippery and not pleasant to handle. Luckily the extensions are wrapped so they aren’t damaged but the oil has to go in the bin and the packaging also. Not sure if it’s from the delivery firm handling it rough but that’s my experience Update- Been in touch with Lucy from customer services and she has been fantastic and sorted the issue which as previously mentioned wasn’t even beautyworks fault that I know of. Thank you so much for all for help

Very quick response. Libby was super helpful when it came to queries about my extensions. Extremely happy with her service.

My order was damaged when arrived. But Sophie sorted it out really quickly and sent out replacement on next day delivery.

Libby went above and beyond to help me. She was wonderful throughout as I had some complications during my first order and if it wasn’t for her I probably would’ve given up.

I bought the aeris multi styler for my daughter for Christmas and unfortunately was quite disappointed with it. I was contacted by Lucy from customer care who was very helpful and was able to come to a conclusion.

I'm very happy with the clip on fringe I have purchased, Libby who helped me with the colour choice and answered all of my questions was first class now looking forward to my hairdresser shaping and cutting it.

Daughter opened the deluxe pro styler as a birthday gift and we noticed one of the sprays had leaked and emptied in the box. I contacted customer services and got through to Holly and she was very quick in her responses and we have a replacement product on its way today. Would absolutely recommend