Great product, fast delivery and fantastic value.

Always good quality extensions, delivered really quickly and love the shampoo and conditioner too.

I can’t fault my experience with Beauty Works. The customer service agent was very efficient and helpful. They resolved my issue very quickly and communication was excellent. I would not hesitate to buy from them again.

The box this is housed in was nice but the case inside the box was even better. It’s pretty, sold and a place to keep everything together so no hunting for bits. My first attempt to dry my hair didn’t go to well to be honest but I think with time, I will get better at using all the items and will enjoy doing so. The only thing I don’t like and again I will hopefully get better at it with time is, with it being digital controls, my hands or fingers kept touching these and keeps changing the speed, temp whilst using. It would have 5 stars if this could have some kind of lock on it like you can with washing machines etc (child locks for adults).

Very easy to order. Arrived quickly.

My product ordering was quick & easy, delivery was on time & well packaged, I am so pleased with my Molly Mae wand, the length & diameter are exactly what I was looking for, the kit has the clips, mat, gloves & a brush as well, all good quality, the results are brilliant, I’m a hairstylist & would gladly use this in the salon as it also has a 3 metre cord, as do all of my electrical appliances, highly recommended 10/10

Very good hair its beautiful

I had a beauty works air brush for Christmas and some of the paint work had come off on the brush where it tells you the temperature. This was addressed to beauty works and Lucy made contact, had this sorted for me and a new one sent out. Customer service is really good here and they are keen to satisfy customers expectations. Can’t fault them!

Following on from having an issue with the product, Lucy from customer services contacted me and we have sorted out the issue. Lucy was very professional and the issue sorted quickly

Spoke to Sophie due to my parcel not being delivered through Evri (not beauty works fault in the slightest) and she was the loveliest person I have delt with. Made me feel reassured, they also said they will put some extra goodies in the package with free next day delivery! The customer service at beauty works is the best I have delt with, they respond quickly and give the best advise. Thank you Sophie for your help, I will remember this! Xx

Lauren resolved my issue within 24 hours in a timely manner. She had great customer service and responded to my emails quickly. A replacement item was sent out and Lauren even included a freebie! I would definitely recommend Beautyworks and their products.

Disgraceful to make someone wait for a exchange for 3 weeks just to refund the money

I contacted beautyworks about an issue I had regarding my Molly Mae curler , I spoke to libby who was more than helpful and did everything she possibly could to help my situation . This puts a lot of trust in the brand for me and I will definitely order again in the future due to the excellent customer service and the fast responses I recieved I am very happy with how libby dealt with the situation . Thankyou xx

I’m really happy with the customer service and the help I received! Thank you for the understanding! I was really happy with the help of Christy and Sophia! They were very professional, polite and very helpful!

Spoke to Ella on the WhatsApp chat. She was really friendly yet professional too. Really helped me with the answer I needed to know.

Ella in customer services was so helpful, I felt she went above and beyond to help me out with my query. Much appreciated.

Couldn’t thank Lucy enough for her help with my order 5 star service

When I rang and spoke with Sophie she was very helpful and reassuring regarding the non delivery I forwarded my order, which was made via Boots and within days Ella had contacted me to say the products were on there way. I can not thank them both enough.

Good service and communication. Will definitely use again

Product never arrived. I raised this with customer service who told me I needed to wait a week and then they would resend. On the last day of the waiting period Hermes marked the parcel as delivered at 11pm. Obviously, the parcel was not delivered and no one was trying to deliver a parcel at 11pm. When I reached out to customer service to tell them this, they took a strange tone and said they would look into opening a case with the police? (I assume they thought I was lying and were trying to scare me?). Anyways they insisted I had to call their customer service team and when I said I don’t have a UK number to call from (I live in Dubai), they said there was nothing they could do. So I lost the money and my mum’s christmas present never arrived.