Package arrived next day. Excellent condition. Fab product.

Paid for express overseas - no delivery number asked for - still not delivered - my complaint

Excellent service, fantastic product. Really pleased

I had trouble with an order, and i started a whatsapp chat to ask for help. I received the help the exact same day, and i didnt even need to wait or go back and try and re order, it all got sorted there and then ready for the day i needed it! Thank you Bella! U where amazing! 🤩

There was a problem with delivery of my order, not Beauty Works’ fault it was the delivery company that was totally at fault. I reached out to BW online chat service and was answered by Ella. Ella was fantastic and solved the problem very, very quickly. She was a credit to Beauty Works and I thank her and company policy for the speedy resolution. Great Customer Service!

I reached out on WhatsApp as I am a blonde and really was not sure what colour to go for. Holly recommended 3 colours to go and have a look at which really helped me as I didn't have a clue where to start, I took a look at the 3 colours and the LA blonde she had recommended was the winner for me. I ordered and they have arrived this morning, the colour is perfect! I had a panic though as I was not sure if I had ordered enough, so I decided to WhatsApp again and get a more professional opinion because to be honest I am so clueless when it comes to things like this. Holly responded so quickly and I can not describe how much I appreciated the quick response, her response was clear mentioning that they recommended 2/3 packs however she felt that 2 packs would be enough for me, however if I was still worried i could order a pack and if they aren't needed just simply return them for a full refund. I really appreciate Holly taking the time to respond to me so quickly and she prevented my anxiety spiralling all day whilst waiting for a response (which she didn't even know would happen)

Seit vorsichtig . Bei der rücksendung der Haare werdet ihr kein geld mehr zurück bekommen. Ich warte seit 2 monaten packet nie angekommen und geld ist weg aber paket bei ihnen... fakeshop

This is unfortunately the last time i’ll buy their hair. Previous wefts have lasted so long as i take good care of my extensions, my hair dresser uses me as an example to clients who dont! I bought 22” oak weft end of 2024 and already there is horrendous breakage and loss of length. Disgusting considering how much it cost. Never again, too inconsistent.

Ella H was absolutely fabulous dealing with my customer service complaint. Responded immediately to any questions raised and went out of her way to help where possible.

Prompt response good quality hair and rep assigned immediately xxx

Super service !

Absolutely gorgeous hair, definitely recommend 👌 ❤️

Bella was lovely & very helpful!

I bought a multi tool styler Christmas 2023, it stopped working beginning of February this year so I had the use of it for almost 14 months, it is out of its one year warranty so that’s it, even though it cost £230 and has turned out to be terrible value for me there’s nothing can be done because of that…

Lovely hair! Amazing colour! Such lovely quality! Cannot be happier

Ich möchte die harre zurücksetzen die Qualität ist sehr schlecht 😡

I spoke to Lauren about an issue I had with an exchange and she was extremely helpful with solving my problem

These extensions are great quality and amazing condition definitely worth the money xx I always use a conditioning mask when I wash the extensions just to keep the condition xx Would recommend the masks that beauty works offer they are really hydrating xx

Lauren is amazing!😊 She provides excellent customer service by demonstrating care, professionalism & understanding of the client’s problems. She’s dealt with a problem with my hair extensions brilliantly & ensured that my exchange is finalised to a high standard. Thanks so much Lauren🙏🏼

i swear by beauty works and will only ever use their hair extensions! i’ve been using them for 4 years now and have never had a bad experience!! the quality in insane and having worn extensions since being 16 and now 24 and within this time trying many brands i feel the luxury standards beauty works holds is miles above any other comparison. although i always have a pleasant customer service experience with beauty works today lauren really went above and beyond, she answered my questions efficiently and was so patient/ making me feel really important and not just “another customer”. her extensive knowledge in the products combined with her lovely bubbly personality made the whole experience so smooth sailing for me!!! if your thinking of buying extensions but hesitant for any reason go for it! you won’t be disappointed at all xx