I paid thousands of dollars for Bench bookkeeping and tax filing for two years. I paid monthly. They were regularly 5 months behind on bookkeeping. You can't make any business decisions on this. Just terrible service. And when I'd challenge them on these delays they came across as if I was the crazy one for asking. Nothing ever changed. They'd wait weeks or months before acting on categorizations I'd specify. They changed bookkeepers on me every few months. They constantly over-promised tax filing dates and the miscommunication between bookkeeping department and tax department caused weeks and weeks of delay. My tax advisor had the gall to blame me in snide remarks for these delays. I do not recommend Bench accounting. I moved to Wave Apps and have never been happier with a bookkeeper.

Bench does a great job! It's really set it and forget it, knowing that your business is in good hands. The communication is quick and professional!

Terrible company and customer service. They will be late on filing your taxes, not file your tax extension on time and cost you endless hours of stress. Someone needs to report them to the IRS.

This “team” is a joke. They were more than 6 months late completing my books, and kept sending them back to me with new “missing” information. They just stall and stall and keep telling you that they are “working on it.” It is very ob ious that they are not.

I've been using Bench for the last 4 years for my small business. I actually had 2 business books with them. I chose them over using local unreliable book keepers and also over Quickbooks because they made it a lot easier. It used to be really great. All that's changed in the last year. I don't know if it's because they're trying to use more AI to categorize transactions, or they offshore the books to low wage workers? But they told me they use a new "Team" approach. That was the explanation I got when I asked why things are so different and worse than they were in the past. Now, when I ask my account manager about a charge or how to fix something they don't have any answer at all. After my good account manager was transferred away or quit last year, I got a new person - Arfah. She literally couldn't get anything done. Couldn't figure anything out. She was useless. Then, I complained and got a new person, Taryn. I had higher hopes for her, but nope. Same thing. They can't seem to finish my books from 2023 and it's now June 30th 2024. I've been working at getting them done since Jan/Feb 2024. I've been responsive in getting my info in, all my accounts are connected. So It's been like 6 months of me messaging Bench, "okay, we need to get the books closed out" etc. But they keep dragging their feet. Or they say sorry, we are using the new Team approach and we're waiting for something from the team. Whatever the "Team" approach means to them, to me it means Bench totally sucks now. My account manager is not empowered or able to figure anything out. Any meaningful work needs to go to the mysterious guys in the back room. However my account manager is happy to get on a phone call with me to tell me just that. What an incredible disappointment this has been.

As a business owner, we all know that things go south time to time-we cannot deliver excellent service all the time to every customer. The same goes with Bench, my experience with Bench has not always been the greatest but they make sure in the end they rectify if there was an issue. Schannel Siregar is a customer care specialist at Bench and especially because of her, I am confident that things will pan out eventually regardless of inevitable hiccups. She makes sure that she doesn't drop a single concern that comes out from your mouth and very responsive and attentive. Above all, at the end of the day, what matters is whether the work is completed within the timeline and I can assure you that she gets the job done. Based on what Schannel has proven to me in terms of superb customer service, I can guarantee you that Bench got your back.

Bench has been a great tool for our agency to keep track of our finances efficiently. We can easily navigate through our financial data without feeling overwhelmed. This simplicity has allowed us to focus more on our core business activities rather than spending excessive time on bookkeeping. The support team is always super responsive and on top of our books!

Dave, my bookkeeper, is excellent and always helpful. He responds quickly and is easy to talk with. He is easy to schedule and jump on a call whenever I need assistance. I love that my tax consultant and bookkeeper are with the same company and can see real-time information whenever necessary. I have enjoyed learning alongside them, as accounting is not my forte.

Bench has been handling our accounting for three years now. We are very satisfied. They are responsive, available, and very friendly.

The employees who work for bench are super responsive and helpful in determing how to best categorize expenses for my small business. They put together a fabulous tax packet ever year that helps make tax time easy, and swift, and slightly less painful.

Go with a different company. Bench makes it easy to start but just know you'll pay for it on the backend. The first few months will be extremely simple with no issues until it's time to file your taxes and they finish your books a month late. Then stop replying to you when you need mistakes fixed afterwards. It's not worth it. Their native system won't allow you to export once it's time to leave. That day will come so do yourself a favor. Put in extra time to find someone better because the bar is extremely low at Bench. Pay extra money to get someone a bit more expensive. It'll be for peace of mind. I wouldn't wish the kind of stress I've experienced working with Bench for my worst enemy. They take your money but no one cares to fulfill on their promises. You get what you pay for so it's completely my fault for using them in the first place. I just hope I can save future business owners from doing the same thing

Working with Bench and Emily has been a truly wonderful experience. Using the website is super easy and efficient. I would highly recommend Bench to any small business owner for their bookkeeping/accounting needs. I've been with the company for about 8 years now and it has been great working with them every step of the way.

Great working with the bookkeepers on an individual basis. The challenge for me is bookkeepers get changed frequently and this can be frustrating getting to know a new bookkeeper all the time.

They've continued to delay completing my business taxes (for my very small, very straight forward business) though they continue to debit their fee from my account each month. Every time I've reached out for a status update, they take days to reply and say they need additional information from me to complete the taxes, though I've given them EVERY document needed and I remind them of that. I'm about to engage an attorney.

High pressure spam sales company. I never signed up for them; they said they bought my email address from someone. They won't stop texting and emailing me. Anyone this clueless and hard-up for sign ups can stay far far far away from my accounting.

I recently started using Bench for my small business's bookkeeping needs about 2 years ago, and I couldn't be more pleased with the service they provide. From the outset, their platform was user-friendly and intuitive, making the transition from Quickbooks seamless and stress-free. The team at Bench is incredibly professional and knowledgeable. They took the time to understand the unique aspects of my business and tailored their approach accordingly. The regular, detailed financial reports they provide have given me greater insights into my business’s financial health, enabling me to make more informed decisions. One of the standout features of Bench is their excellent customer service. Scout has been great!

Probably the worst experience I have ever had in 20 years of business. Do not waste your time and money as this is not a good service. I was skeptical of the reviews and gave it a shot. They still haven’t given me my end of the year financials from 2023 and we are in June 2024! Again, this service is a joke and it’s the worst possible experience you will have.

I've been using Bench.co for years now. At first, they were great. As time went on, the bookkeepers got worse and worse. Now there is an AI program that asks you a ton of questions on categorizing the transactions (this used to be the bookkeepers job). This is more time consuming than keeping my books in excel. Not to mention it took 6 months to get my 2023 books done.

I have been trying to get Bench accounts to complete my 2023 taxes with no luck. My tax representative usually doesn’t answer and when she answers it’s often that she is mistaken me for someone else and sends me wrong info. I have been asking for my books now for weeks with no progress. I don’t know what else to do as I have reached out over and over with no luck. No use paying a monthly service for this as they do not do basic things like filing your taxes and have no overview and tons of mistakes. My trust in the service is gonna and I feel my taxes will have tons of mistakes if they complete my papers (if they ever will)

Signed up in early feb and didn't get a meeting with a tax adviser until April 10th. Was underwhelmed with the competence of the tax adviser and requested the customer success team. Got endless run arounds and found a bunch of lies they told me when I signed up about the nature of the service. Repeatedly told them to pull up the transcript of my sales call, never did it. Asked for a refund in April, and have been calling every day and being told that someone would get back to me. Finally posted on Linked in, Instagram, and Facebook. Only a reply on Linked in with no traction. Finally they got back to me and I need to make an account with some 3rd party payment processor and sight a confidentiality agreement and waiver before they will issue a refund. What a abhorrent way to run a business.