Customer service is outstanding from the first email or the first visit. you are able to test ride the bike before deciding fully,which is a win for me. In fact I am NEVER going to be buying a bike from ANYWHERE ELSE! from now on. Thank you.

Did not like the nitpicking over my exchange bike while tbe one I purchased had a front wheel puncture on arriving home.

fantastic service - bought a pair of Vision wheels-the information given to find the most suitable wheels was super helpful. Likewise the team provided me tyres and discs and all arrived in 2 days - the quality of product and service was top notch - thank you

I cancelled my purchase which didn’t suit what I needed and the company's no quibbles return policy was exactly as stated. Superb service and I will use cycle exchange next time I need a bike, plus I would recommend them to anyone else looking.

Most helpful, knowledgeable and friendly sales service at Kingston Cycle Exchange.

I purchased a triathlon bike from Cycle Exchange. The bike was emaculate! To be honest, the whole process of purchasing the bike was easy and the customer service and workshop team were helpful, kind and responsive to my queries. If or rather when I am looking for my next road bike, I will definitely consider using Cycle Exchange again! Thank you guys!

Excellent service. What a great team, the service and communication is remarkable. From my first contact right through to the after sales backup the communication was first class and nothing was too much trouble. I exchanged a bike and they gave me a fair price for mine as well as a very competitive price on the used model I purchased. I highly recommend Cycle Exchange and will certainly use them in the future. Keep up the good work, 5 stars to the team.

Super easy delivery and a great bike at a great price!

Helpful knowledgeable staff, traded in some equipment whilst i was buying which was a simple process

I'm a big advocate of this platform which I have used numerous times now to buy and sell my bikes. Always received great service and top quality bikes. Highly recommend.

Great to deal with from start to finish .

I came to trade in my bike for one they had in their store. Upon inspection of my bike, they found a small crack and had to amend the original offer for my bike - and it was completely fair. Also, the bike I purchased from them was absolutely beautiful. Excellent customer service, lovely cafe to sit at while you wait. I would 100% recommend them!

Traded in my old bike at the shop. The customer service was excellent from a very experienced team.

Great Buying Experience From Cycling Exchange,Super Smooth Transaction,Very Pleased with The Enve Wheels,👍Thumbs Up To All Cycle Exchange Crew 😎 ✌️Defo Recommend To All 👌Give Cycle Exchange A Try Spot On Service 🤩

The staff were very knowledgeable and helped me through what was quite a big purchase. They were also friendly and patient in allowing me enough time on the various bikes to make an informed decision. Being able to use the pathways near then shop that run alongside the Thames, was an added bonus.

Amazing Experience! I had my bike stolen and needed a replacement ASAP. The selection of quality bikes was staggering and they had just what I wanted. Staff were super insightful and helpful.

Knowledgeable staff. A well managed transaction. Great selection of bikes at sensible prices. Quick turnaround, didn't have to wait hours. Excellent scheme, thank you. Oh, and my new bike is lovely!

Great experience purchasing my new bike from Cycle Exchange. The team are friendly professional and knowledgeable. Great communication throughout and clear transparent pricing. Thanks guys!

Very professional, swift & accommodating service received from initial enquiry to sourcing a new bike, its part exchange arrangement through to final thorough check before collection. Perfectly satisfied with my new purchase since.

Simple seamless service, backed up by a super friendly and helpful team...100% Recommend choosing Cycle Exchange for your next bike purchase!!