Noel Leeming or JB Hi-Fi anywhere but H N Botany! After 12 years we will now purchase elsewhere due to the condescending and impertinent behaviour of the in-store manager 1st March 2025. BUYER BEWARE.. paying for set-up and extended warranty will not guarantee you'll receive what you have paid for at the end, when things go wrong. Get any communications for repairs or replacement in writing...do not trust promises made by verbal comms! Thanks, Apple. Your support in trouble shooting repairs and then replacing our item has made this 1 month long tedious experience bearable. The 1 star is for the H N's floor staff excellent upselling skills- a pity the after service is so lackluster!

While the products seemed to be of good quality and the staff was knowledgeable, the high-pressure sales tactics were a major turnoff. I prefer a more relaxed shopping experience and won’t be returning

I am extremely disappointed with the seats and table: 1. There was NO indication on the advert that I needed to assemble the table. I am unable to do this with my arthritis. I am now left with a very heavy piece of crap in my patio that is useless to me. I paid $1000 for a piece of rubbish to sit in my patio????? Disgusting marketing. HN should be ashamed. 2. Unacceptable service as I ordered this in December and it finally arrives in February. The ad when I placed it did NOT mention such a long wait time. Unacceptable to mislead customers in this way. 3. One of the chairs has a crooked leg! Really? What's up with that? I will be needing a full refund for this product. This is an unusable piece of expensive rubbish. I cannot believe that companies can get away with such exploitation of consumers. This type of business operation needs to be shut down asap.

Purchased 2 laptops and a sleeve around dec 24 from Harvey Norman Mt Roskill. One for my son and another for my daughter as she requires a laptop this year. Went in the store to swap the sleeve for a laptop bag with handle in jan as we were away. The manager bluntly refused to swap stating that we had gone pass the 14 days policy. Such an appalling customer service. Wouldn’t ever buy anything from that store again tbh.

Good pricing, willing to "price match" however felt pressured into buying then and there. All round good quality items and knowledgeable staff

Zero trust in after sales service, Quick to take money but slow to refund it.

Great help from Samea at Mt Wellington branch, was looking for a couch to fit upstairs and she arranged everything from measurement to delivery, thank you

It’s hard for the company to improve as really not interested in customers. Purchased a Food Saver machine, cost $370. Received a gift card of $37, advised no hurry to use, have a ‘couple of years’ . On back of card is 26-12-27. I had to 2026 or 2027 to use. I went to buy a computer, showed the gift card, told no, too bad, that’s expired! I asked for an explanation, advised the written date on back by staff is incorrect. I spoke to manager, (like talking to a child) Brad, manager of Harvey Norman , Loganholme, stated ‘well I wasn’t there, so how do I know you are telling the truth’. So now Brad, the ‘manager’, calls customers liers! Good on you Brad! Great management material!

If there's a 0 rating here, I'll mark the Harvey Norman Westgate site for their post-sale services/support. I have been a loyal Harvey Norman customer, spent approximately $20,000 since 2020 on various products without ever having to request a return or refund. However, my recent experience has been deeply disappointing and has left me questioning the level of care and service provided. I approached the Westgate store regarding a serious issue with a haircare product (a curler/straightener) that nearly caused a burn injury. Despite explaining the situation and the potential danger I faced, my concern was immediately dismissed as soon as they realised it was a personal care product. Their lack of interest in helping and their disregard for my safety concerns were shocking and disheartening. I fully understand there are policies around returns for personal care items, but considering the circumstances—a near injury and a genuine safety issue—I expected at least some empathy and effort to address the situation (ie. contacting the manufacturer in an attempt to find a solution). As a loyal customer with a strong purchasing history, this experience has left me extremely disappointed. I hope Harvey Norman reconsiders how they approach customer concerns, especially when safety is involved. Loyalty and trust should be reciprocated, and customers should not feel ignored or dismissed in situations like this. Staff should learn basic "KYC" or Knowing your Customer" by looking into their purchase and claims history. Understanding and knowing your customers help you keep your business long-term. Totally disappointing!

Disgusting Customer Service at the Botany store at checkout. The guy does not allow me to pick up the photo printed for my wife even I have the order confirmation email and my wife's passport. The email clearly states either an email confirmation or an ID to collect. Will never go back to this Harvey Norman store. Rubbish customer service.

Absolutely disgusting. Bought a home security system for $800. Camera units were not charging up before installation. Hubby took it back. They wanted to have the tech guy examine it, and was adamant that we were not entitled to our money back or a replacement. Hubby stood his ground in a packed shop, and eventually got a replacement. Well see if this works. Hubby even mentioned consumer guarantees act and they ignored it saying they were in the right. I will never purchase from them again!

Purchased an oven but turned out it was damaged. The issue I have with Harvey Norman is that once they have your money, they show so little interest in getting the issue fixed. Specifically, they don't fulfill their obligations under the Consumer Guarantees Act which requires resolution (replace, repair or refund) and in a reasonable time period. So far nothing...

Went to Harvey Norman after being scammed. Paid $279.99 for the technician to run a full scan and set up an antivirus software. The Antivirus software stopped me receiving some text messages from work colleagues! Rang Shardul Sheyte (The computer technician). No joy there. Very nonchalant attitude towards the situation. Told to come back. The Antivirus software was removed (had it for 14 days). What do you know! All the missing messages come through!!!!

The team was helpful and cheerful. Great stuff

Terrible service. People waiting in the line to pay... staff standing around and not helping out... Paraparaumu Branch

My experience with HN's after-sales service was the worst I have ever experienced. I will not be buying from them again.

i brought a 32 inch android tv from this place compulsive liars anything for a sale ,once item out door thats it . I told them , i live in caravan and want tv for satellite tv . They said this well work fine first lie ,then as i payed cash they said , if you pay 68 dollar s .for 5 years cover ,any issue setting it up well send out technician to sort it .second lie went in two day s ago sorry you have to sort that out yourself ,they told me bring it in tomorrow ,so today i took it in but did nt on purpose take remote ,got to store they took me down back to big tv s i asked one do all these tv s run on satellite dish ,reply no wifi . They plugged aerial cord from display tv into one i took in then i said forgot remote , took 10 min s came back ,flick at speed , i asked so that cable is hooked to satellite dish is it ,yes sir ,well you said wifi before then quickly gave me tv ,have good day sir n left over 400 dollar theft . If you ask them do i need a satellite reciever , ya should nt . Its a yes or no question . Dispute s tribuneral after seeing person at smith city .avoid Harvey Norman

Tracy Yao was my first point of contact when I called Harvey Norman's. She was polite and extremely helpful. I decided Tracy was who I would like to deal with and met her later that day. Tracy is a professional and made it easy for me to choose the right bed. Customer service 10/10. Tracy has my highest recommendation!

I had purchased a frezzer at Harvey Norman in Te Rapa 30/8 was delivered on Saturday 31/8. Was suppose to be dropped off in the morning but the drivers had a very busy morning. The delivery drivers were in constant contact and letting us know where they were. They were apologizing for the lateness and i think they were panicking a lil bit as by the time they dropped my frezzer it was after 1PM. I wasnt too worried as you can't expect things to be done asap. Extremely grateful that both men brought in my frezzer and set it up and leveled it for me plus took away all the packaging and the old frezzer. Friendly top notch fullas am looking forward to get my next purchase from Harvey Norman. Two big thumbs up to the delivery guys.

Professional friendly experience, noted Adam M went above and beyond in assisting us with our purchase, explained to our understanding, felt listened to our requirements. More than satisfied with our purchase altho not high in monetary sense was made feel important.