Great support and very patient by Ava_ Luo A pleasure to work with

Very helpful and fast responses, with suggestions that helped me sort out the problems (of my own making).

ANNKE has good products and really great customer support at a reasonable price. Sometimes it might take them 24 hours to get back to you but usually it's much quicker than that. ANNKE has highly knowledgeable representatives that are also friendly. ANNKE has competent technical support as well. The reason I give 4 stars and not 5 stars is because my HDD camera system sometimes just REBOOTS out of nowhere and I lose several minutes of video. I contacted customer support about that a year ago and they told me it could be the HDD or the power supply. I installed a much larger HDD that I purchased from ANNKE however the system still does this occasionally. It's not a deal breaker though. The system otherwise runs great. The cameras are good quality. The customer service is great as mentioned. If my system didn't REBOOT like that I would have given 5 stars.

I have been using ANNKE CCTV system for a number of years, very good product and after sales service, strongly recommend.

Lexi was very helpful and gave me some ideas on how to fix the issues I had.

I had a problem with a doorbell chime which the technical department at Annke tried to fix for me, when is became obvious that a new chime was needed Annke didn't hesitate in sending me a new one which worked perfectly. Perfect customer service from a really caring company.

Daily E Mails on how to solve issues with the updated App. Very helpful indeed with stuff I did not fullry understand at first.

Great customer service support. Tech was on point.

We bought a DVR and cameras to put up at our elderly parent’s house that is offline. I had previously disabled the password feature when setting it up. After losing power for several days, we were locked out and I could not find a password. I followed the instructions in the manual and sent off a request to reset the password. Annke responded in a timely manner and I was able to get logged in. Thank you for being respectful and professional with your response. We currently have three systems set up for us and our family. Sheila Jordan

Timely response to technical issue. Problem resolved with minimum down time. Suggestions from technical engineer were easy to understand.

very good proffesional

my DVR have been working well so long time. but it could work with minor task. i just replced it to new one recommended by Annke enginner. after replcement, it work well. very easy to replce.

Running an H500 kit for other 2 years now still working perfectly (in Western Europe weather conditions😉) ! Came for the price, stayed for the very good quality and well made (software / hardware) ! I just recently asked some advices to the customer support, they are accessible, nice and very reactive. Thank you !

Very good service!

I'm sure it was probably just as frustrating to the tech to help me (who knows very little of anything IT) try and fix my cameras. They didn't give up, when I didn't get something they would send a picture. Finally we got them all back up and working properly. It made it even harder since we are in opposite time zones so everything had to be done through email.

Really good friendly and helpful service from Joy.

The support is quick and efficient

I have had my security systems for several years I recently changed one of them to Anki. I liked it over the zosi and change the other one as well. I have had to swap out my cameras I believe due to age and one set had picture color issues. I contacted Annke support and was walked through step by step until it was fixed. I felt they were as concerned about fixing my issue as I was. I have nothing to say but good things about this company and their customer support. Thank you sincerely Robert Britton

Solar outdoor camera failed after a few months. A couple of emails to customer service & a new camera arrived a few days later. Excellent Customer Service from ANNKE.

My brother kindly set my ANNKE equipment up for me, and he assured me your helpful assistance had been very gratefully received.