The Annke camera system is one of the best out there. I have a system at home and one at the office. The user interface is easy to use and understand. The technical support you receive from their customer service is tremendous. They were quick with the response and very helpful. I would and have recommended them to friends and family.

Joy was very helpful and help me with my issue, I have an old model Dvr but he made it easy for make it work and very instructive I’m satisfied with the experience

1st, The camera system is very reasonable in cost. 2nd. The system is very reliable and the quality is exceptionally good. 3rd. If you have an issue in setup the company will get back to you and walk you through your issue then check up after to make sure the issue is resolved. All in all I would highly recommend this system and this company for great business practices.

The response was timely and helpful.

Kyle was an excellent point of support. He remained in touch with us continuously and never gave up. We found a compatible NVR and we have now made a purchase directly online their shop. Thank you again!

Very good and quick managed of my camera reset password problem, now is working fine, thank you very much!

I would like a support team with a direct contact person in Germany.

I have had the camera system from Annke for several years. They always provided me with help and support when I needed it. that's why I also made another purchase at Annke.

I always use Annke and Sannce it's the first time I contacted customer service for help and support and they solved the problem after the access of my laptop with in 5 min

I reported an issue I had with one of my cameras to Annke customer services support that I had a problem with one of my cameras which was a DT1M camera and the customer service was extremely exemplary they went above and beyond to help me quickly efficiently and professionally and within days I received my replacement camera overall 100% satisfaction with the results and professionalism of the customer support I couldn’t rank them highly enough thank you so much, and I will definitely recommend to my friends and family

Still trying to get my issue resolved,get kicked off the live chats and every single email gets rejected by them,I absolutely despise the thought of buying these cameras in the first place,if anyone knows an email address for the ombudsman or anything like that please insert it here

The hardware part of the product (I specifically have cameras) is great. I feel there is a great value for money. But the software is nightmare. They have massive compatibility issues. Specific app supports only specific models and even My Annke Smart app is not compatible with everything.

The support staff was incredibly friendly and made me feel comfortable in asking questions. Their approachable tone made the whole experience very pleasant.

Ik heb een camera systeem van jullie die op en moment niet meer opnam heb ik er een andere hardeschijf ik in gezet en nou neemt ie nog niet op hoe kan dat

I purchased a WZ500 ptz camera which was delivered on 31st November. On my initial inspection it seemed like the package had been opened before and on my first testing of the camera outside, condensation developed on lens and the images from the camera where blurry/foggy. I recorded screen shots and took pictures of the lense and immediately put it back in its box. I contacted customer technical support and they got back to me after 24hrs and was told they would get customer service support to contact me as was not a techinal issue but a fault. Another 24hr had now passed when customer support got back to me with a RMA Number and offered me a exchange. I explained that I was not happy with this product and would prefer a refund which they agreed to once they received it back. The camera was sent out using tracked delivery and Annke Portsmouth Storage received/signed for it on the 11th December. I still have not received my refund and no further response after calling the customer service. I wanted to order the h800 system which is on offer now but reluctant to spent any more money with Aanke at the moment. AANKE why have you not refunded me yet? Edit 18th December, received a email that the refund has been processed and request for my PayPal account for postage. So thank you in advance Annke.

This is the best system I've ever bought. You can't go wrong. The annke team is so awesome. I love it.

The customer support was accurate and efficient.

Great help and good support...

Ich hatte ein Recoder, dessen Passwort vergessen wurde, und mit dem Einsatz des technischen Supports konnte das Problem gelöst werden. Tatsächlich wurde ein anderes Konto auf dem Rekorder registriert und das Problem wurde sofort behoben. Danke Annke

Always responsive, and take the time to look into the issue, even if that means it needs to cross multiple desks and departments. I appreciate the diligence the team has.