We had a very poor experience in Fort Myers Florida with Taylor Carpet One! Would not recommend

The carpet was wonderful and the service men were spectacular

Lots of hidden costs never discussed with us. Then was told "read the fine print you signed" they do zero work. Contract everything out to several different jobbers. Most of them were nice. But overall feel like 20 k later not even close to satisfied. Would never recommend them.

Installed laminate flooring 2 yrs ago and never came back to finish the trim. I called several times and Chad finally said they would come in a couple of months when things slowed down. That never happened. My health got bad, and my floor got worse. When cancer was gone, contacted Chad again an played email tag for months. He said I should have taken care of this years ago...yes, YOU should have. He says my floor is falling apart due to animals. It's not. Subflooring was to be replace and it wasn't. He will not honor warranty. Never finished trim. DO NOT GO THERE. You'd have better luck buying flooring at a Kmart.

Installation Trauma I was extremely disappointed by the service provided by Carpet One Floor and Home located in Jacksonville Beach. First, the installers were more than one hour late. Second, the lead installer wanted me to sign the completed work order before the work was completed. The door was not hung, the furniture was returned, and I had not inspected the installation. After calling the salesperson, the installers begrudgingly hung the door and returned the furniture. The lead installer stated, “I’ve done my good deed for the day.” I was confused because my installation included furniture removal. After the installers left, I noticed dirty handprints left on my doors which I had to clean. Thirdly, upon their arrival I asked the installers to wear a mask. I could overhear one installer say “Are we still doing that?” Fourth, when I tried to vacuum the rug it was extremely difficult to push my vacuum over the carpet and the vacuum basket was full of carpet shedding. When I called the sales person she indicated that was normal. When I read the warranty pamphlet I found that this carpet required a specific vacuum due to its soft strands. A regular vacuum could damage the strands. Finally, the manager left a voice message apologizing for being late, failing to address the behavior of the installers. When I phoned the sales manager to discuss this matter and my experience, he never returned my phone call.

Ryan and his crew installed flooring in my house, I am so happy. They were knowledgeable, efficient and on time finishing the job. Thank you and I highly recommend their services.

We purchased carpet for our master bedroom three years ago. Presently this carpet is coming loose in the seems and has become flat and undesirable looking. We reached out and told for the warranty to cover it, we must have the carpets professionally cleaned every 18 months. Rental shampooers do not count or ones bought. This is ridiculous to me. We don't even wear shoes in our home. This carpet is obviously poor grade and not installed well. Bad customer service and poor product!

The carpet is great and the installation is exceptional. Would highly rate both carpet and installation.

The staff was friendly and knowledgeable. The selection was very big. we will be going back

Everything was great, they are very easy to do business with. The salesperson was very helpful and I will work with her again for the next flooring. They arrived on time for the delivery and installation went smoothly. Would highly recommend them.

5.0 star rating 1/28/2019 I purchased my original carpeting from Carpet One as well as my hardwood flooring and most recent carpeting. The reason I went back to Carpet One is because I believe you get what you pay for. I don't ask for the cheapest price. I tell you what my needs are, make my selection and expect to get what I paid for. My home is very important to me and I want you to treat my time and my home with respect. The salespeople, mine this time was Tony and I've had him previously, steered me toward what carpeting would work for me. He left me alone to make my choices--my preference--and checked on me and answered my questions. No pressure. Also of note is that most of the salespeople have been there a long time. Tony also followed up by coming to our home to remeasure and see if any doors might need to be cut. Of utmost importance is the installation. This is key to the job. This is why I purchase from Carpet One and not a big box store. The quality of the installations I have received to date are second to none. The duo recently at my home were Bill and Nick. They treated me and my home with respect and were personable and most importantly knowledgeable. My carpeting is of exceptional quality and you cannot locate a seam anywhere as that's the kind of quality job they did. I am having the duo come back in March to have the carpeting laid in the other part of my house. I paid for quality and service and I have received that from everyone I have been in contact with. Tamela in Customer Service has been easy to work with also.

Very poor customer focus, workmanship and follow up. Wouldn't recommend to even work on your tree house.

Great installation, great installers. Extremely pleased with the work and the experience. They made everything work.

Outstanding. Installers came when they said they would, efficient and neat, polite and didn’t even take s lunch break. 100% satisfied with the installation of hardwood flooring in our 4 bedrooms, hallway and closets. Definitely would recommend. Donna Ricketts

We are a repeat customer. I would use Carpet One again for our next flooring update.

The salesperson in the store that we worked with (Laura) was great, but when the installers were ready to finish up, they called us to come by the house they were working in and complete the paperwork. One of the two installers immediately started complaining about the radiators in the three rooms (which if he looked at the plan grid, the radiators were clearly shown) saying that they should have been covered, but it was "too late to stop the job". The overall workmanship was and still is not what we expected from a professional and the same installer (Tom) said "it's adequate for a rental property". Um HELLO TOM, this house is NOT a rental property! I will NOT have these people back for future work.

When we purchased our flooring, we were given a $100 coupon for an area rug. We spent 8k on flooring. When we returned to redeem the coupon for an area rug to protect the new flooring, they refused to honor the $100 coupon; they said we needed to purchase an additional $1000 of carpet in order to use the coupon. Instead they offered us 10% off. Unacceptable. Also, they were the ones who measured for the flooring, they apparently measured incorrectly and we ended up with two extra boxes. They refused to take any back unless we paid a restocking fee claiming that since it was a custom order, no returns were allowed without a restocking fee. What a scam! Of course, they are going to order extra for everyone and make some money on the returns. I will never go there again.

Installation crew was very knowledgeable and did an outstanding job.

Everyone at Carpet One, from Bob, our sales consultant, to Tamela, who scheduled our installations, and the contractors who installed our hardwood and carpet were very helpful and professional! We had an unforeseen problem with the installation of the hardwood that we originally picked and both Bob and the contractor worked with us to find a solution. We are very pleased with both the products installed and the workmanship. We would definitely recommend Carpet One to others!

The people who installed the floor were was very pleasant hard-working great guys I would have them back again.