Our flights were cancelled due to COVID but fly sharp were very quick to action. They gave us all possible options to ensure we would get our money back. The money was refunded within 2 weeks. Their customer service was very good and very informative. Thank you to all staff of fly sharp, we are very grateful for this service. We will continue to use and recommend fly sharp.

Our flights to San Francisco were cancelled in September due to Covid 19. Fly Sharp organised a full refund with British Airways. They always answer their phones within seconds. It took a bit of time to get the refund from British Airways but we cannot fault Fly Sharp. We will be using them again in the future.

Ticket was cancelled due to COVID but got full refund without much fuss although it did take a few weeks.

I'm having a problem to use my voucher. I've got a document from Southall Travel/Fly Sharp stating that "you can change the origin or destination of your ticket without penalty. Your new ticket will be valid until the expiration date of the former ticket." When I tried to contact them, history was different. First, they told me I couldn't change the origin or destination. When I let it go, they sent me an email charging me +113 pounds to do the change (note: without changing the origin or destination!). I sent them a copy from the same letter they sent me and they asked "sorry for the inconvenience". Such bad customer service. The feeling I have is that they are trying to get money from everything they do, even if it's against their own policies. Bizarre! I was informed I couldn't use the voucher as its description and now I've no option. I asked for reimbursement and was informed I couldn't get one. When I asked the attendant what they could do to help me, she told me I should "wait and call at the end of the month, because maybe then I would be able to extend the voucher". This is not reassuring at all, I'm stuck with this voucher and you give me no option to use it. The least you could do is to reimburse me!  I would like to know if this is the standard of quality that Southall Travel/Flysharp has because this is obnoxious.

Great customer service! I couldn’t fly due to COVID 19 full refund given within 30 days will definitely use them again.

Just spent some time on the phone with Fly Sharp agent "Mandy". He was very helpful and resolved our problems. Could not have expected more. 5*

Unfortunately due to Covid we were unable to take our flight to Australia which we booked through Fly Sharp. However they were excellent in replying to our queries and issued a full refund immediately once it became clear that it will not be possible to take our flight until late 2021. We would book through Fly Sharp again without hesitation.

Brilliant Service! We booked our flight on line as it was the best flight price. When our flight was cancelled, i called and they filled the application for a refund of whole flight, and told me i had to give it atleast 14 days but refund was in less time than that. THe only issue was that if i did not have the app to check my flight status i would not have known to call them as i assumed it would automatically get refunded and they did not send an email to say it was cancelled; however i put it down to the sheer volumes of cancelled flights and covid-19. I would use again for sure!

I booked through scanner but i found a very good price with fly sharp at that time , their customer services is very good , they respond very quickly to queries , very good polite patient staff .

Very helpful agents in course of multiple conversations that were required to understand my travel situation in view of covid challenges. Helpful advices received every time, and all calls were promptly picked up.

I got all my money back for a trip to Australia. Very understanding personnel who were very quick at changing flights initially and then fully refunding the money when the new flights were cancelled. The pity is that I do not feel I could book any new flights for next year because of Covid. I would definitely have no worries in using Fly Sharp in the future.

They contacted me about my trip to China being changed, but when I advised that my trip had been cancelled they completely handled the refund for my flight without me having to do anything. The refund was completely unexpected, easy to organise, and arrived in my account much quicker than they’d advised. Really pleased!

Disgusting service! Have not paid out on inbound refund. I first booked ticket as far back as 4th November 2019. On 13th May I raised a request for refund as I was unable to complete inbound journey because of coronavirus. 6 months down the line not a penny paid! Just a bog standard pathetic Indian accent call centre reply 'we are dealing with your request ' what rubbish! Its been 6 months! Absolute Thieves

Absolutely terrible service, Wilson promised and send me details on booking that was cancelled in March cause of Covid, rebooked the tickets for next May 2021 sends me confirmation in July that it was done, comes back in October saying cant be done, never picks up phone calls and answers his email, would never use Southall Travels again I had never asked for refund on my ticket, Emirates were offering rebooking anytime up two years, Wilson arranged a refund without asking me, when I complain was told tickets were rebooked with new dates and confirmed and email send, after I was chased with email and phones calls , story got changed by Southall Travel and refund was send to my account, very disappointed

Had to get a refund on our flight to the USA. Flysharp were very helpful and promptly refunded us.

Fantastic company. We were unable to fly due to covid but Flysharp were very professional throughout and refunded our money asap. I would 100% use Flysharp again. Excellent customer service and a weight off our shoulders at this very difficult time. Thank you so much!

bad 10 .000.000TIMES

The only reason i choose them is because the price was a little cheap than all other agencies. When i cancel my flight, the process of refund is slow. I didnt expect the money to be in immediately but it was way too long than expected. Nonetheless, the money was transferred and the stuff was quite nice to be honest. Would book here again, but i’d be taking the risk if the flight cancelled

I bought 2 return tickets to Bali for July 2020 via skyscanner. They were the cheapest site vs largest luggage capacity. However I did get a call the day after I booked the flights from flysharp letting me know the booking capacity stated 2 bags when it was in fact 1 bag each that we could bring on, which brought their luggage capacity in line with competitors. But I was impressed with how promptly they let me know and they gave me options as a result of their mistake, to either cancel my ticket or proceed as normal. I chose to proceed as the capacity was still good (23kg each plus hand luggage I think). Of course I had to cancel my flights due to covid. When I called flysharp to do the cancellation it literally took me less than 5 minutes - they answered straight away (no putting me on hold) and the conversation took 2 minutes. I would say it was the definition of hassle free. I was told my refund would take 8-10 weeks. It actually took longer than this. I called flysharp as soon as the refund status was overdue just to check they were still going ahead with it. They let me know it was still pending and had no issues explaining exactly why there was a delay. It was due to the airline not processing the refund back to flysharp yet. They assured me that the refund would be sent back to me as soon as flysharp get it. After about 3 months I received a full refund. I was overall extremely satisfied with the customer service from flysharp. I can't comment outside their cancellation process as I didn't take the actual flight but if you are considering purchasing a ticket from flysharp but are concerned that their service may be poor because of their very competitive prices, based on my experience I would say that you have nothing to worry about. They have an extremely patient, polite and professional call centre team which speaks volumes about the company.

Put in for a refund due to covid and received full cash refund within 20 days Will definitely boook with them again when it’s all over