Excellent service

I have today received my full refund for Virgin Atlantic flights from Flysharp. Has taken around 10 weeks which I am happy with compared to my 130 days with Virgin Holidays. Their communications have been very good and I’ve always received a quick response. I would definitely consider booking flights with them again.

Flysharp have been brilliant at helping me book my trip but also getting a refund due to covid. Everytime I called I spoke to a friendly member of the team and communication has been excellent throughout. I will not hesitate to rebook my trip through flysharp. Many thanks again!

Flight to Australia changed twice then eventually cancelled. Fly Sharp kept us up to date on all problems then refunded the costs within the fourteen days as they promised . I can’t thank them enough for their professionalism and will use them again when I rebook my wife’s W G DANDIE

I booked two flights to New Zealand with Emirates via Flysharp because their prices were the cheapest but due to Covid 19 our return flights were cancelled by Emirates. A month later flights with Emirates were still not available so we had to pay £800 each to fly home on a repatriation flight arranged by the British Embassy in Wellington. We applied to Flysharp for a refund of £766 being the cost of the return flights which were cancelled, but after many emails and much frustration received only £340. On the other hand we booked our extra legroom seats direct with Emirates and received an almost instant refund for the full amount. Next time I will book our flights direct with whichever airline we decide to fly with and avoid Flysharp like the plague.

Lack of communication or support. Made it difficult to obtain the refund. Held onto the funds longer than was appropriate.

They made is so straightforward to claim my money back after my flight was cancelled due to COVID-19. No messing around, just sorted it out. Was very impressed with that. Haven't actually flown with them yet.

Good customer service.

Fast and efficient always answer phone quickly

Very prompt refund provided and good level of communication and support during the pandemic

Great rates, fair transactions especially during COVID-19 pandemic.

Seen some bad reviews on here but I can’t complain about Flysharp during the Pandemic at all. Every time I have rang the customer line I have got through immediately and the staff have been polite, courteous and professional. They have chased Virgin Atlantic who have been slow at processing and accurately informed me throughout. Today I have received a full refund back to my credit card. Good experience during difficult times, can’t fault the service received and would use Flysharp again without hesitation.

Great service. I was particularly impressed with the waiver of fees to support their customers through the effects of the pandemic. With their help - I am happy to have received a full refund for a holiday that never happened. I would definitely book with them again

Absolutely appalling customer service. Do not use this company!

Sorted out my refund for business class flights worth well over £3500. Handles everything professionally and prompt replies. Only issue was the airline itself on dealing with refunds !

Poor service. Booked my holiday to go South Korea via Flysharp and Finnair changed my flight which meant I wouldn’t be able to get the connecting flights home. They confirmed I am able to get a refund and Flysharp have apparently sent off an application in May this year. My sister had received her refund with a different agency today and only submitted her claim a few weeks ago yet mine had been submitted since May 29th. Claim now raised with my credit card provider. Flysharp’s customer service is awful and I will not be using them again nor will I recommend them. Update - Flysharp tried to get my review removed of Trustpilot because they don’t think I’ve had a genuine buying experience. Awful customer experience as a whole, still no refund provided and it’s been months. Do not use.

I booked a flight to Vancouver with Flysharp prior to the Covid lockdown, this process was very easy and without issues and, a very good price. Sadly my flight was cancelled and Flysharp communicated the situation and advised me a refund of the full fare was due and would be paid within 7 - 10 days. Fully expecting a long delay in the receiving the refund, I was pleased to find it was fully paid within 5 days. The Flysharp staff were very professional and courteous throughout all dealings and I would have no hesitation in recommending this organisation.

Marvin is really good agent .Excellent service. Help me alot .Really helpfull highly recommend.

Great service during such a difficult (Covid 19) time.

I had to phone about 3 times to check on my flight going to a country that we could not travel to. I would not say they are the friendliest on the phone, just matter of fact, but I did receive a full refund as my flight was cancelled in a timely manner.