Many thanks for your help to solved our flight tickets.looking forwards touse your service again,excellent .Ivan and penny

Due to Covid19 our flight to South Africa was cancelled. We were at the time stranded abroad and it was very difficult to contact Flysharp from abroad. Once back in the UK however and after only one phone call the full amount of our tickets was refunded and back in our credit card account within a week. Happy customer that would definitely use the company again if their price compares favourably at the time. Thanks for the prompt repayment.

I bought my tickets from this company traveled from Manchester to islambad one way in March 2weeks later they cancelled my tickets due to COVID-19 lockdown did not arrange any alternative tickets or any information so I book an other tickets and flew back to uk contacted them for refund I have had been told it will take 12 weeks to refund now nearly 6 months despite my emails no refund every time I try to contact them no answer on phone Please don’t buy tickets from this company they are simply scamming people and I wish I could give this company 0 star rating if there’s available stay away from them

I asked them to change travel date and they hold my call again and again for an hour and i was expecting that they will give good but they replied with sorry we can’t manage it because its not flexible with our fare. I spoken with gulf airline and they said yes you can change dates on my tickets and they checked in their system and the seats are also availble.Worst service i ever had and i would never ever book my tickets again with Flysharp. They lie they are rude. They were giving me option for 1000£ additional charges. Just for my travel date and the return date was same i didn’t wanted to change.

FZ19Z6 One of the leg of My flight cancelled on 21-Oct-2020 which I am due to fly on 31/12/2020 from Bahrain to London,spoke 3 times to sharp first Response airline will inform sharp within 72 hours as in there system flight is still booked. I waited and call again Picked Up By someone xxx 26/Oct/2020 he said he raise the enquiry and you will be rebooked the same flight. He call me back after 2 minutes that it would take two days.I told him to send me an email whatever he is explaining me so I have the proof. He never send me email. Today at 31/Oct/2020 I called again and That person again told me that he is going to send an email to back office or concern department for ticket re issue ,mean 4 days nothing happen ,now I been told I must wait till evening he will resolve this. Dear Fly Sharp if I don’t get a response within reasonable time you will be dealt legally. Thanks

You need to work on your internet payment, it is highly frustrating, ridiculous and unacceptable.

The staff are very helpful, I had to make several cancellations and although there was a additional cost they made the actions as smooth as possible. I have used them for over three years with no issues.

My flight got cancelled and took Fly Sharp over 6 MONTHS to refund me my money. I was calling every week and no help or manager to pick up the phone! Very disappointed with their service as cost me lots of stress and anxiety. Replying to your feedback: I paid fly sharp the money not the airline so you should refund me my money not the airline as it's your problem with the airline! Many agencies refunded thire customers straight away within a week!

Good Customer Service

I hope i am not the only one going through this nightmare. I have been chasing flysharp for past 6 months to get a refund for my cancelled flight. the common response is that the Carrier hasn't refunded yet so please call back in three weeks. 6 months of waiting and still the same words. Invoice no: 4447720 I have exceeded the patience level now. Hemant

The company was prompt and efficient in confirming my booking. In response to the Coronavirus pandemic, the company dealt with the cancellation of my flight and the refund process very efficiently; they kept in regular touch and were always helpful and polite.

UPDATE.. 27/10/20. Called today by Duty Manger having seen my review. Stated that they will issue a FULL REFUND in the next 10 days .. Will Keep you informed if it arrives or just being Fobbed off again. Have been waiting nearly 6 months for a refund...Keep being fobbed off with lies. Promised a call back from duty manager.Again true to form.. No Call. DO NOT USE THIS COMPANY.. Booking Reference O2XPHS Airline Reference Z4M3L

I have booked a flight for my mother to Bangladesh in March and a return back in April with Turkish Airline via FlySharp, my mother flew out and unfortunately the return flight got cancelled so my mother was stuck abroad. Spoke to the customer service team and they said there nothing can be done at the time due to no airline flying in or out. I had to book an emergency flight back after seeing nothing was changing. We spoke to FlySharp as soon as we saw the return flight cancelled to see what can be done. They said they will be refunding the partially used ticket within 4 weeks. After 4 weeks nothing was refunded and we gave them benefit of the doubt due to Covid that it may take a bit longer. We called back and they said it’s in the process of being refunded so will take between 1-2 weeks, they somehow changed it saying it can take up to 8 weeks now. We called Turkish airline to ask if they knew anything about it and they have said the agency should’ve refunded it by now. We called back FlySharp and they said they have requested for the refund and will be between £300/400 and it should be very soon that we will get our money back and even gave us a refund application number. However still no money have been refunded. Invoice No. 4473041 Booking Ref. NOFU38 Refund Application Number- 4000805104

I received full refund of £1065.04 (for two tickets to CPT).. tickets were booked in Feb 2020, we were due to be fly out on 31/10/20, however our flight was cancelled by the airline due to coronavirus. So I contacted Flysharp on 05/10/2020. The refund process was started immediately (05/10/20) and my full refund was completed on 17/10/2020... It was an easy process and I will certainly use Flysharp again. Thank you Flysharp.. appreciate your assistance.

Due to Covid, Flysharp offered me a refund or credit voucher for my flights. I accepted the credit voucher but when I realised I wouldn’t be using the £600 worth of flights I requested a refund and it was processed within a few days

I had a return flight booked UK-Ottawa in April. Then I was told I can only get a credit note. I’ve since taken legal advice and been told that if I want a refund then a refund should be issued. Flysharp have told me that it’s not possible to give me a refund after a credit note has been issued. Denying me my refund is illegal. This company are liars and thieves. I’ve since become redundant due to the pandemic and I’m still denied my refund.

Booking was straight forward. When my flight was cancelled in March (lockdown), I was rung and felt pressured into moving to a new date and was advised I’d be unlikely to get my money back. When flights were cancelled a second time (Oct), they were very helpful and efficient and sorted a full refund from Virgin.

completely disgusted with flysharp service. It took LOADS of phone calls and emails to get my once in a life time flight confirmed as not happening and I would get a credit note. Now I would like that credit note as an actual refund! Not an unreasonable request with everything that is going on in 2020, and uncertainty of when we'll be able to actually go on this trip. Emailed requesting this refund. Told to phone ... been on hold for over 15mins so far (and still going) waiting for someone "to look into if I'm allowed my money back"

My flight to Australia was heading out of Heathrow 15th March, same day they announced quarantine for new arrivals, therefore didn’t fly Fair play to fly sharp, I couldn’t get in touch with them at first but they contacted me recently with a full refund

I have used Fly Sharp and other of its sister companies and have always been quite happy with the service. Prices usually very competitive. Would use again.