They are okay, focus on providing a good price, but customer service is not great.

Very helpful with my cancelled flight due to covid 19 No hesitation in giving refund Also fast repayment Will use again once I feel safe to fly

I had never booked with Flysharp before and had to cancel my flights due to Covid restrictions. I had no problem contacting Flysharp Customer Services and received my refund within 2 weeks, unlike another flight Company I had booked another trip with. Flysharp were very professional and easy to deal with. I would certainly book with this Company again in the future.

i booked a ticket to thailand on 15.2 2020 to fly out 6.4.2020 the flight was cancelled by the airline KLM i have requested a refund 3 times through Fly Sharp they just fobbed me off saying its the airlines responsibility not theres i paid fly sharp not KLM my booking ref NMXZ20 E ticket No 0746085645137 Flight No 1076 invoice No 4463404 i have just been on the phone to fly sharp asking about my refund 30 minutes ago they kept me waiting for 20 minutes and i still have not had an answer ...

Wrote a review explaining how terrible the service was and FlySharp has made TrustPilot remove it. Where was this level of response when trying to deal with them directly? Or this reaction time when they failed to mention that our return flights had been cancelled? This company clearly spends more effort in removing bad reviews than actual agent work. I didn't buy flights through the airline, I bought flights through flysharp so expect a refund from flysharp and not the airline. Ticket number 235-3310333736 - 737

Awful, awful service. The whole experience with Fly Sharp has made us never want to book anything through a third party ever again. Our flights got cancelled in March whilst in Malaysia due to the beginning of the COVID-19 outbreak and a national lockdown. To start, getting actual confirmation about the flight cancellation was tough, we had to explain to them that they wouldn’t be able to enter the country. Which in itself was a stressful experience. We then bought emergency flights to get home back to the UK as we were ensured that our insurance would cover it. However, little did we know that 9 months later would this still be an issue. We have been told by our insurance that we cannot claim without a full refund of the unused section of the flights, however flysharp keep spouting none sense of “it out of our control, we are waiting on the airline”. EVERY (15 now) call they say it will be around 3 weeks. It’s been 9 months. They also informed us that Turkish Airlines are picking the refunds at random, which is WILD, but also that they’re just a sitting duck. So to have actually booked with Fly Sharp has made literally no difference our experience flying. You can’t get a refund because “it’s not their money”, you can’t contact the airline because the fare was booked through FlySharp, you can’t get the customer service to actually make a difference because at the end of the day it’s not their £1500 and they don’t care so other than paying through them, you’ll achieving nothing because even that payment isn’t protected!!! All you have to do it wait for the day that your lucky bingo number gets pulled out of a hat of hundreds of thousands! I cannot stress enough the importance of staying away from Fly Sharp. They are totally useless and have built a business on not just being a middle man, but one that in the face of adversary, will do nothing. I can also guarantee that if there is a response, it will that they have no choice and they are awaiting on the airline, blah blah blah. Just don’t bother.

booking ref:VLSX4I ABSLOUTLEY RUDE TERRIBLE CUSTOMERS SERVICE, BOOKED 4 TICKETS WITH LAST YEAR STILL WAITING FOR REFUND.

Rubbish service ever pay for 6x tickets online these scamres didn't issue thicket wanting another £900 avoid

Nice friendly staff and very helpful. My ticket was canceled but got full refund within 2 weeks.

Booked for march and got cancelled since that I been ringing for replacement tickets or refund every time they said you will get refund next week and customer service was very poor they talk really bad got no manners for customers. I will Never ever Book or trust them.

Flight was cancelled bhx- bangkok in august 20, flight fee refunded back within 30 days, admin charge waivered to customers, nice touch, would rebook through this company again

Booking was smooth. Flights got cancelled due to covid. Refund has been processed very professionally and promptly. Faultless service. Highly recommend Flysharp

We booked our flights to Florida for August 2020 with Flysharp which were cancelled due to covid we received a full refund on the 11 September. My parents also booked flights with another company and still have not had a refund .We are very pleased with the company and would recommend them.

Bought bargain business flights via Skyscanner with FlySharp for British Airways. Unfortunately had to cancel due to coronavirus and was refunded with no bother from FlySharp within a week of requesting a full cash refund. Only drawbacks were one individual I spoke to when initially requesting the refund. He was extremely rude, dismissive and pushy about trying to get me to take a voucher instead. Other than that, overall good service.

Why is there no minus or black star, but instead of a star grief and suffering is what they serve. FLYSHARP SOUTHALL TRAVEL SCAMMERS AND FRAUD should be their logo. Am now at the airport where I have been since yesterday morning where I came for a flight home to Australia. I booked with FLYSHARP through SKYSCANNER a business class ticket to Sydney Australia via San fransisco. I booked business as they claimed the ticket would be flexible and called the agents, the airline and the subsequent airline that actually did the flight, (flight booked lufthansa but actually United air). Everyone advised that because I am Australian and I would just be transiting through San Fransisco I would be okay, I must have spent hundreds on calls to do this. LET ME REPEAT : EVERYONE ACTUALLY CONFIRMED THAT I WOUD NOT HAVE TROUBLE AT AIRPORT. I have call logs confirming this. I even filled in a checkin and UNITED BOARDING check online the day before I left for the airport and was confirmed that all would be well. I left my house, left my job, left my partner who has cancer, in the care of strangers so I can return hoe to my elderly other who has had a fall and is not well. In short I had left it all and was going home. No chance. I arrived 3 hours earlier and was refused entry, Immediately went to the United Desk where they told me go to Lufthansa desk. Lufthansa said that I should call the agent and that I would not have an issue to change or cancel ticket as on their system they could see I was business class. Next up, at least 2 hours before flight I kept calling the agent asking them to help. They told me I am a no show and my ticket would be forfeit and that I have no claim. 'But I am at the airport and they will not let me on!' I told them. They told me to hang up and that he would try to change the flight. Half an hour later they called back telling me they could not find flight till 2021. I was actually in communication, with various other flights actually going to Sydney via Singapore and I was trying to rebook, Next up they told me I was only entitled to 300 pounds although I had forked out over 3200 pounds on this flight. I told them to change or cancel or even voucher me the ticket, but they said because I am a no show this is the policy. ' BUT I AM HERE AT THE AIRPORT AND THE FLIGHT HAS 2 HOURS TO LEAVE ' i screamed as everyone at the airport turned to listen. They told me to hang up and that they will call back later. I went to the lufthansa desk, the agency that actually managed the ticket, and they said that on they system the fare was business and therefore refundable even at no show but because I had bought through agency I was meant to go through them.. I called to tell the agency this and they asked me to ask Lufthansa to confirm this with an internal note on their system, including the fact that I had shown up but was not entitled to board as all persons from UK where prohibited from entering USA apart from USA citizens, Lufthansa did this but the agent then said this wasnt enough. 1 hour later their manager called to tell me that there is nothing they can do and that I have to forfeit all my fare. I was sat at the airport 12 hours in a desperate state with no money, no fare, no house and nothing to support me. I called the agency for help with some accommodation, they said they could not help. I called again and asked for help in general, they stopped taking my calls. I stayed at the airport till a family member managed to pay for a hotel near the airport via booking.com. I am now at the airport again waiting, waiting, waiting, and there is no response from FLYSHARP - SOUTHALL TRAVEL. What in heavens name will I do? Well the answer is 'They ripped me off and they do not care and now I am stuck in limbo waiting waiting waiting. The next flight is on Sunday 24 sept with Singapore, I have begged Australian embassy for money and now am calling friends and family for the extra 2000 pounds. I have hardly eaten, I already feel sick and to top it off I have been taken for all my money which was meant to help me get home. STAY WAY FROM FLYSHARP - SOUTHALL TRAVEL if you actually value your money, your sanity and your life, walking around the airport for hours on end cannot be good for health during a pandemic. Good luck all, you have been warned Ps After 3 days these guys had the audacity to actually dispute this review and ask for it to be silenced, but they know exactly who i am and what it involves. I urge anyone to contact me for further proof and documentation. This is a true and honest review of a service that is under par and should be published to assist others that are in my situation,

Good prices and range of flights. However customer service was shocking, gave mixed messages and basically told me it’s not their problem and I should find out information from the airline for myself. Handled the COVID situation badly, lack of information and no help whatsoever. Refund took 4 months.

Booked a return flight to Salt Lake City before anyone had heard of Kovid. Due to the situation in the USA we could not travel. We received a full refund 2 weeks after we were due to fly out. We were happy with this & will look into using Fly Sharp again when things return to normal.

We booked flights to Uganda for August on Turkish airlines via Flysharp online. The flights were cancelled due to covid19 but Flysharp organised a full refund with no fuss or bother. This was so easy with them and I was so pleasantly surprised because we are still struggling to get a refund from another company for a package holiday we were due to go on last April. Well done Flysharp - we will definitely use you again. 5 stars for customer service.

Singapore airline cancelled our trip this coming Nov..fly sharp dealt my refund within 7 days thank you so much..

Flysharp came through with my Virgin refund.......thank you very much....