Fly sharp dealt with my claim well and the refund was with me in 3 weeks Will book with them again as they have given me good service especially at these difficult times

Brilliant no messing refunded within a week and kept up to date by email will trust and use again

Once I realised that due to Covid we would not be able to fly to Australia, I called and was told I could have a full refund and to allow 6-8 weeks! I accepted this under the circumstances. I had a call a week later and was told the refund would be 7-10 days! 3 days later the money was back in my account. I declined a credit note as unsure when we would be able to get the time off. We are hoping to go again hopefully next year and I would definitely book through them again.

Excellent service. A full cash refund for our holiday was very quickly and efficiently carried out

It was very difficult to get reimbursement for my flight that was cancelled due to Covid. They pushed for a credit note instead and it was SEVERAL MONTHS until I finally got them to confirm they had just APPLIED for the reimbursement, even though the airline itself had already confirmed all passengers for that flight were entitled reimbursement. Customer care was terrible at all times.

I have given Flysharp 5 stars, I never managed to take my flight to China due to the pandemic. Their customer service was good and responded to all my emails there may have been a delay at times however this was understandable due to the amount they must have received due to all the flights been cancelled and people wanting a refund. It took a while for my refund to come through however I did get it. I hope to be able to fly to China next year and I will certainly look at Flysharp again. Their price was the best and flying times were good and I would have flown Virgin Atlantic. Overall they kept me in the loop at all times.

Got our confirmation of tickets within 2 hours. The customer service is very responsive and helpful.

Worse company! Their customer service is so poor and advisors are extremely rude. When our flights were cancelled due to Covid 19, Flysharp told us that we must pay for the cancellation per ticket to get a refund! I would understand if we chose to cancel the flights but we didn't. Would highly recommend avoiding this company at all costs! I would rather pay extra money and go through the actual airline.

I got a reasonable price for a return ticket to my hometown. My booking journey was okay. The reason why I am not rating their service highly is that I had to cancel my reservation due to C-19 pandemic. I was to get some refund which they were not keen to give on time. My promised period was 6 weeks and I got my refund after more than 6 months. The worse was that CS never came back to assure me that my request is being processed. I had to chase again and again. Eventually, I got my refund which was nice of them.

Fly Sharp have been superb, from making a booking, in October 2019, for a return journey from LHR to Singapore in September 2020 to processing the cancellation due to COVID-19. All emails were handled in a professional manner and a full refund was issued to me without any hassle or drama, unlike another travel agent I dealt with who booked my wife's return ticket - we had different itineraries and departure dates, so used different travel agents to make the bookings. Perhaps we should have used Fly Sharp to make both bookings. To this end, Fly Sharp comes highly recommended.

Unreliable, lots of hidden points and conditions, you need to fight to get your money back as flight cancelled because COVID 19. Not my fault,

I had my flight cancelled during the COVID outbreak. The company, although understandably reluctant during the initial times, later was really helpful in getting my refund from the airline. Good communication even during the beginning of lockdown, efficient service.

Fly Sharp is great for low prices on airfare but pretty useless when something goes wrong. The Corona Virus outbreak proved that. Some of this is not unique to Fly Sharp but they willingly admitted that they were breaking the law on refunds by refusing to do so when flights were cancelled due to COVID-19 which I find totally inexcusable. They do their best to hide behind T&C's and blame everyone else so no more doing business with them from me.

Due to the pandemic, my flight was cancelled. My airline had posted that they are giving refunds to customers. Since I had booked through FlySharp which meant that in order to get my refund I would have to go through them. I spoke to many agents over the telephone and email, over a period of 4 months (after my departure date). No one was able to give me a clear, concise, or relevant information about what the process was for obtaining my refund. They kept pressuring me to take the voucher, when I called my airline, they said that they are offering refunds, and my travel agent should be able to arrange that. It's a rough time for everyone, and we're all facing challenges during the lock-down period. However, there was no compassion, patients or respect in the way they interacted with me. On the telephone the agents were rude, speaking over me, answering my question in 'sales jargon' which confused me. I then had to resort to emailing them. I would get very little engagement back, I would send the email out to anyone within the FlySharp and SouthHall Travel (since they were from the same company). They emails would not answer my questions, or offer any information about what is happen to my money, any processes. I then got fed up after 4 months, and contacted my travel insurers. After another month and half, FlySharp refunded me, it took almost 5 months to get my refund back. There are certain thing I'm tolerant towards, however this was unacceptable. I will never recommend anyone to use FlySharp / SouthHall Travel, every single agent seemed to care more about themselves than about the customer and the situation they're in. I hope that others don't have similar experience, wouldn't want that for anyone.

The staff attended to me in an open and honest advice about what to do when the lockdown started and I could not travel untill now I did get my refund back and that shows a good reputation of the company.and can recommend it to my friends

Fly Sharp is really supportive and efficient during the pandemic, even try to get in touch by email suggested that I can have a full refund without any administrative charge. It was quick without chasing the refund. I had a bad experience with another online travel agent lxxt mxxxxe, this lxxt mxxxxe took so many times to get my refund, even I contacted the airline and it told me they fully refunded to the agent, it took nearly 5 months to sort out. I really impressed with FlySharp. Definitely will recommend using Fly Sharp to everyone. :)

Excellent service. Unfortunately I couldn’t use any of the flights I booked due to Covid but both refunds were processed quickly.

No refund for cancelled flight.I wait for refund already 6 months.Joke.

The company was very helpful during the pandemic and I got my full refund.

I was issued a refund after my flight was cancelled. So glad. Fly sharp is a good organisation.