My wife needed attended transport to a new nursing home, a journey of about an hour. Michelle was efficient and kind in sorting out the arrangements and the phone-updates were so reassuring as I was not able to be there for the journey. All went well and my wife was happily settled in her new home after a pleasant journey. The crew even managed to find room for her huge wheelchair. Thank you all.

I needed transport to take my Mum and Dad from their home in New Milton to a care home in Dorset. From the lovely friendly ladies I booked this through to the guys that came on the day this was excellent service. Pete and Steve treated my parents as if they were their parents. They understood how concerned I was for my parents to be doing an hours journey. I was emotional but was reassured by both these caring guys. Thank you so for all your help and support and putting my parents at ease.

They turned up on time, were efficient, friendly, helpful, professional and kind. Excellent people. Excellent service.

I was quite worried about the process of moving my elderly & frail mum from one care home to another & decided to use EMA Patient Transport. Really easy to set up (thanks Lisa & Michelle) & on the day, Neil and Matt were brilliant. I received a call 15 minutes before they were due to arrive to confirm they were on time; they were reassuring & gentle & made sure I was fully aware of what was involved at every stage of the transfer. It went smoother than I could have wished for. Thanks for everything, couldn't praise too highly

Great experience for my friend Joyce Moore. Polite and very helpful. Thank you

We had a first class experience today moving my mother to a new home. Sam and Julie were so professional and caring and could not have been nicer to my very elderly mother who has severe dementia. Thank you both so much.

EMA were exceptional to deal with from start to finish. The booking process was simple and covered all requirements in advance from our mother’s needs to property access. We were kept informed at all stages and the ambulance crew even contacted us to advise they were running ahead of schedule and could be with us earlier. Our mother was treated with exceptional dignity, care and kindness from the moment the crew arrived and worked seamlessly with healthcare professionals at both ends of the journey. We can only offer our heartfelt thanks.

I wish to express my gratitude to the EMA crew of Sam and Julie, who managed a hospital appointment visit for me with such professionalism and competence. This was my first experience of using a private ambulance service and I was unsure how it would all pan out. I need not have worried, the entire experience from booking to execution was first class, and Sam and Julie put me at ease right from the moment they arrived to pick me up and subsequently delivered me back home. The ambulance itself was spotlessly clean and well equipped, it arrived at my property right on time, and the crew operated in such a way as to reassure me I was in good, friendly, capable hands. As someone who has mobility and balance problems, I would have no hesitation in recommending this company and the service it provides to anyone who has concerns about the logistical aspects of fulfilling a hospital appointment. My grateful thanks to all concerned.

Excellent service. Due to the failure of the NHS service I had to make a last minute decision to arrange transport for my disabled wife to her pre-booked dentist appointment. The booking process, including the instant payment method, was painless and a definite time of arrival was given. The ambulance arrived on time with the requested two nurses and my wife was transported to the dentist as planned. The two accompanying nurses, Sophie and Julie, were very professional in every aspect of the process, from the beginning to completion of the transfer. I can certainly recommend this company, especially if you require professional medical transfers urgently. Although the company is based in Dorset, which did increase the costs, it was worth every penny as the whole experience was faultless. Other companies should take note as professional business ethics and positive reviews are the key to success.

EMA have been brilliant for us today, moving my bed-bound and frail father from his house to a nursing home. Steve and Justin turned up in good time, were compassionate and communicative, and did an excellent job of getting him downstairs to the ambulance and then ensuring he was comfortably set-up in the care home. Customer service were also very helpful on the phone getting everything organised. Thank you so much!

I just wanted to share the excellent service I received in the transportation of my 101 year old mother from Newton Abbot Community hospital in Devon to Springfield House Nursing Home in Cobham, Surrey. Both of the ladies who I spoke to on the phone, Michelle and Lisa could not have been more helpful as I had to postpone the transport on one occasion and re-book a few days later. I would also like a special mention to Steve T. and Sophie who drove and escorted Mummy up from Devon to Surrey; they were kind and extremely patient and caring especially due to the fact my mother was very deaf and suffered with dementia. The Doctor was amazed she survived the journey at her age. Unfortunately Mummy passed away on Boxing Day but at least I was able to visit her twice a day whilst she was here.

Steve & Jade made our trip so very easy & ensured that Margaret - my step Mum, was very comfortable & felt safe throughout .. Thank you so much . All the very Best, Penny Oliver ( Grey )

Sam and the team at EMA offer a fantastic service. I have met Sam a few times and their support for people to and from care homes is so great.

EMA recently provided transport for my husband between two nursing homes. They provided a very professional, caring experience from booking the transport to the transport itself . Well done .

I used EMS to transport my 98 year old bed bound mother, to a care home. From the outset EMS were helpful and informative. The two people who did the actual transport were considerate, patient and mindful of my mother's needs. The whole operation could not have gone smoother. Cannot recommend highly enough.

Myself and my sister would like to thank EMA for the exceptional service they provided when transporting, Jenny, our elderly mother to her new care home. From the moment Steve and Neil arrived, their professionalism, warmth, and genuine care put us at ease during what could have been a stressful transition. Steve and Neil were not only incredibly skilled and efficient but also kind, patient, and compassionate. They took the time to ensure my mother was comfortable, reassured, and safe every step of the way. Their good humour and friendly demeanour brightened the day and helped to ease her - and our - anxiety. We were dreading the day of the move (and had cancelled an earlier appointment) but Steve and Neil’s calm and caring approach made all the difference. They treated our mother with the utmost dignity and respect, and for that, we are truly grateful. We highly recommend EMA to anyone in need of professional and empathetic care. Thanks Steve and Neil and to everyone at EMA for going above and beyond—you are a credit to your profession.

Have used EMS before,10th Dec 2024. So we re-booked. We again enquired if possible they could help me be transported to and from RBH. As before it was clear that everyone was totally committed to helping me as much as possible. Michelle for organising my transport, plus the three staff that were sent, they are worthy of the highest praise imaginable. From putting me at ease, doing everything to minimise any discomfort plus reassure me at all times to and from the hospital that myself and my husband were safe. The three people were Steve H, Steve T and Sophie. I would definitely recommend EMA one hundred pecent.💯👍

The booking itself was smooth and someone called me back quite quickly. Before arrival I was contacted to confirm arrival which was reassuring. Arrival was prompt on the time specified. More importantly the transporters were very patient and kind which is important in any stressful situation. Travel was smooth despite the busy and bumpy roads which I appreciated. On the whole a very recommendable company which I will definitely be happy to use again if needed.

Thank you Steve and Allan! You turned a, usually, chaotic experience into a smooth and enjoyable one. I have found EMA to be a very professional, friendly and efficient company to deal with and will certainly be using them again. Thank you to you all.

It could not have been better ,my woke was in so much pain ,they were so understanding ,Excellant