The service received from EMA was very friendly and professional. A big Thank You to Neil and Steve from EMA who arrived at the time agreed and transported our Mum from one nursing home to another. They made our Mum feel at ease throughout the journey and good to know she was in safe hands.

I had a great experience with EMA patient transport. Supper helpful and friendly service, very professional and knowledgeable, and the best quote I had. I would really recommend

The service provided by ema patient transport is worth every penny for the peace of mind it brings. Easy to book and pay over the phone or on line. Efficient and helpful office staff. Today was my 95 year old mother's second outing with ema to Poole Hospital Out Patients. Her experience was completely stress free. The health professionals who escorted her (Matthew and Michelle) were competent, caring and polite, and mum felt very at ease in their safe hands, I highly recommend this company and what it offers. Many thanks to ema. Dr Julia Evans (on behalf of Mrs Phyllis Evans)

Very efficient on time service. Great and supportive staff who explained everything.

Excellent communication. Responded to our request in the evening and service was provided for the next day. Very efficient booking system online and then on phone.

EMA were really easy to book and responsive to questions, our patient had a smooth and very successful trip with them. The arrived on time, the stretcher was comfortable and the whole experience was excellent. Thank you very much

A very positive experience from initial contact to the day you moved my Dad. Thank you for smoothly moving my dad from hospital to the Care home. The office team were helpful, patient and informative. On the day Rob and Julie were friendly and professional, an amazing reflection on the company. If i ever need someone close to me requires moving, my first stop will be EMA. Top work

The service offered by EMA is fab. The staff are friendly and caring - we have mostly had Julie and Rob for my mum's trips to getting our elderly mum's trips from Kent to Hampshire and back and I cannot speak highly enough of their professionalism and also their very caring personal approach. But all our experiences with EMA have been good - including the staff that answer the phone.

Thank you so much for the way you transported my husband from a care home back home. Your kindness, care, patience and consideration of his confusion and anxiety was amazing.

We are very happy with the experience you gave my Mum. You picked her up from Twyford and brought her home to Bradfield. You treated Mum with care, sensitivity and respect. My father and sister were waiting with some anticipation and your people managed the transition perfectly. Thank you

Excellent. Responsive, on time, and delivered my father safe and well.

This is an actively caring, and compassionate, professional service which goes over and above in demonstrating dedication and commitment to making every stage of my patient transport experience a positively unforgettable one. They have always turned up earlier than required and I always feel that I am able to trust their ability to meet my individual transportation needs in a safe and secure way. To say that this company is excellent is an understatement but, as I am limited to giving them only 5 stars, I have done just that. Thank you so very much EMA Patient Transport.

We booked this company to collect my 89 year old father from hospital. They were booked to arrive at 4pm and finally turned up about 6pm. There has never been a comprehensive reason for their lateness. My dear Dad was waiting, fully dressed and desperate to leave the hospital on a cold November night (30/11/23). This significant delay meant a lot to him on that day. The company offered a £50 refund on a £400 charge. What an insult. Sadly there is no formal body to whom to complain as EMA does not belong to ISCAS and The Ombudsman doesn't entertain complaints for private transportation. My recommendation: Use a company that respects the fact that you're relocating your precious relative(s) and that every hour may be precious. My Dad passed away on 6 January 2024 so I know this time was precious to him!

Care from staff was professional and caring throughout my transportation from James Cook Hospital in Middlesbrough to Royal University of Stoke Hospital.

What a wonderful team you have. Mum can be quite anxious about life in general and they brought a smile to her face within the first few minutes of meeting her. She's been in bed since September 2023 and the move was going to be stressful for her to the Residential Home 40 minutes away. It all went very smoothly with lots of laughs and reminiscing on the way. I would recommend you and your team without hesitation Thank you once again.

My mum was transferring from a care home to a nursing home about 15 miles apart. The ambulance arrived on time, they were well prepared, friendly, considerate.

From initial contact with Michelle in the office I knew I had found the right company to transport my elderly confused Aunt from Shropshire to Surrey. Michelle was informative, professional and caring. I did contact a number of other companies for a quote but none of them were as professional or understanding. The transport itself was superb, the vehicle and the crew were five star. Amanda and Sam were caring, considerate and nothing was too much trouble for them. I would have no hesitation in recommending ema to anyone requiring professional, caring and sensibly priced patient transport.

Great caring, sympathetic service from your two operatives. My husband was not very cooperative but your staff were extremely reassuring and made the process as easy as possible. Daphne Dittrich.

From the help I received with the booking through to my father arriving at the care home from hospital the service was 5 star. The crew were kind, patient and helpful. A 3 1/2 hour journey for an elderly person who couldn’t be accompanied by a family member could have been very stressful but it was a calm experience and we are very grateful.

everyone at EMA was fantastically helpful in the transporting of my elderly mother (101) who had just had a hip replacement. They took her from the hospital to the rehab unit and then 3 weeks later they brought her home (and it was the same crew!). They were caring, considerate and looked after her brilliantly. Thank you.