Had good experiences in the past, flowers are usually good quality and extremely well packaged, however on the latest couple of occasions the quality of the flowers was less good. On my most recent purchase many of the stems were past their best with mushy unpleasant flowers going bad. I raised this with the support team but because I had not taken images they were unable to take any action, disappointing as a repeat customer having spent over £70 and received something fairly unpleasant.

I ordered a beautiful bouquet of Snapdragons for my mother in law, as well as the medium apothecary vase. The order arrived on the morning of her birthday and they looked so fresh and vibrant - she was absolutely thrilled.

I received these flowers as a gift and was initially very impressed. They were delivered in a beautiful box, contemporary packaging. The flowers smelt fantastic, I kept entering the room where they were just to catch the scent. First impressions were amazing. Within a day the flowers were dying quickly. More than half the flowers were still in bud, didn’t open. I had raised this with Flowerbx direct and was sent a replacement bunch of flowers. Less impressive delivery this time, but still what appeared to be beautiful flowers. Again, most had died within a day, again most still in bud. Really disappointed, i was so impressed with the delivery and first impressions, I had planned to take on a subscription, thinking the first delivery was just unlucky.

Flowers (snapdragons) were dead within two days. Following my initial review, Flowerbx contacted me and arranged for a fresh bunch of snapdragons to be sent free of charge. These flowers were much better and very nice.

The peonies were a beautiful colour...but some were in full flower and some in bud and I would have preferred all of them to have been in bud for longer vase life. Although it says on the website that the flowers arrive in "signature wrapping", these flowers arrived simply in brown paper tied with string. I felt that the price charged was not value for money and that I did not receive a premium flower delivery.

Totally Shambolic. Order flowers for a bereavement in plenty of time. Didn't show up on the day. Tried for the next day and still they messed up. Asked for a refund to which came back no! DO NOT USE this company.

Can I just say how amazing the customer support team are, especially Whitney who I communicated with via Instagram. The speed of the service plus how helpful she was, was over and beyond expectations. As always, flowers are absolutely beautiful. Thank you Flower Bx

Have ordered twice. First were roses a year ago. Delivery person left flowers so late at night we didnt get them until the next morning. But the flowers were great and long lasting. This time we ordered 20 peonies. cost almost $200. delivered via ups. Two stems broken on arrival. Only a handful fully bloomed. Contacted flowerbx customer service. No offer to make things right. So give this a two star average. Will not be ordering from here again.

Received a bunch of tulips at the beginning of the season, just as they were starting to open - stunning. With a few changes of sugared water, they went on, and on, and on... A real visual lift to the dining room table.

I ordered flowers for Mothers Day on Monday before the day which is obviously on Sunday. The flowers came at 5pm and arrived already browning and the name which I provided clearly misspelled. I did not expect such late and non responsive service with such low quality flowers for $150. In reply to the flowerbx response: I provided photo evidence of this to your customer service via email yesterday. I attempted to call your customer support line (since you guys only work weekdays for some reason) and was met with an automated message after a 10 minute wait that you can’t take my call. I left a detailed message and if I do not hear back from you within a day, I am disputing this charge with my credit card. If I could update the star rating, it would be 1 star.

Absolutely amazing flowers and great service that reaches far beyond my expectations. I can’t rate it high enough as there’s only 5stars available.HIGHLY RECOMMEND THEM

I ordered some flowers on the 20th April for our office secretary to arrive on 27th April. I then realised she is out that week, so emailed on the 21st to request delivery on the 4th May. I received no written response, but another order confirmation with the delivery date still saying 27th. I emailed back flagging this, and received another unchanged order confirmation. I received an email requesting me to rate my satisfaction with the customer service - I indicated I was unsatisfied as the query was not addressed. I emailed again flagging the issue, and just received another unchanged order confirmation. I emailed another time asking for a call on my phone number. Same reaction. I then called the UK help line twice on 22nd April and the US help line once, both went immediately to a message saying "no support agents are available to assist you". I left my name and number and did not receive any response. I emailed all available email addresses the company has (including its press, business, events and contact emails) highlighting the issues and attaching the correspondence on 22nd April in addition. Now on the 25th, having called the help line one more time, I find there are still no support agents available, so there does not appear to be anyone actually working at Flowerbx to address queries or issues at all. Having used Flowerbx once before (but not needing their help to amend an order) to my satisfaction, I am astounded by the lack of coverage here. No matter what the quality of the flowers, I cannot recommend a business that does not appear to have any regard to helping its customers with orders. I have requested cancellation an alternative rearrangement mechanism though all I would really like is a response.

I have purchased flowers from Flowervx several times and haven't been disappointed. I've recommended Flowerbx to friends who haven't been disappointed either. This is the place for beautiful flowers and outstanding service.

I’ve used FLOWERBX for both Valentines and Mother’s Day and it’s THE best flower company. No competition.

Simply beautiful! I haven't just bought a bouquet of flowers but a work of art. The quality of the roses is like nothing I have seen before, they arrived 5 days ago and still look stunning! I came across FLOWERBX when looking for sustainably sourced roses and it's safe to say these guys know what they're doing. I would 100% buy again and would 100% recommend to anyone looking to level up their flower game - unreal!

Amazing! Great service and lovely flowers 😍

I bought some flowers for my friend's birthday, and not only was she sooo happy with the bouquet but I was super pleased I they got there on time! I can't rate them high enough- will definitely use them for more presents!

Bought some flowers for my wife. Had heard good things from friends. And everything was perfect. Happy all round.

A great service. Couldnt ask for more! Flowers beautiful for a special celebration Thank you and will be back.

Wonderful flowers and great customer service! Will definitely order again!!