Dear team As a satisfied repeat customer I do have to share my utter disappointment in the last delivery on the 17th of November. These were for my grieving wife who will loose her mother imminently from end stage Dementia. It was supposed to be a highlight and some joy after many months of struggling. She loves Callas and thought they were perfect on your website. On arrival they were yellow instead of the red ones! Within a week they started wilting and dropping their heads and others started getting brown around the edges. Please see the attached pictures I hope you will make good in replacing them and we will continue giving you feedback on how the replacement flowers are doing Sincerely Dr Bert Laszlo IMG_1616.jpg IMG_1617.jpg IMG_1618.jpg IMG_1619.jpg IMG_1615.jpg IMG_1614.jpg I have also sent this to the generic e-mail address. A response would be appreciated.

They didnt delivered in 3rd floor but in ground floor building reception, moreover after COB. What a mess!!! ☹️

Thank you for your quick and prompt service and wonderful products ! Amazing service and quality !

Flowers were huge amazing and fantastic colour (memory lane) Customer service was brilliant The only thing that let it down was the website when ordering. it didn’t seem set up to recognise that it was a gift for my aunt so all correspondence is for my aunt including the receipt/invoice. Luckily My aunt doesn’t have an email so she never got any of the correspondence. Once the blip is sorted I would award it a 5 stars as the rest of the experience was excellent

Order flowers to my girlfriend. I thought i order the next day delivery. Was so confusing with the UX. Order from Sweden. They delivered one week later. I paid 45 pounds (5 pounds for express delivery) My girlfriend received a text saying it was delivered. No flowers appears. Im on their chat. Cant even receive a call because of a Swedish number. Asking me for time slots for calling me. Just spent 45 pounds of a really bad experience and no flowers. 8 days after order flowers. Get your processes together and step it up guys. Dont scale when you are not ready for it.

The Flowers which I have ordered on a special day were not the same as shown in the website. I was not expecting that much quality and color difference. The photographer is very talented and a good photoshoper I can say. This was my 4th time which I placed an order from Flowerbox and unfortunately It was such an unsatisfied customer experience I should say.

Thank you for the absolutely stunning roses and making the ordering process easy on your website for an international customer. And when I had a query on changing my order, your customer service team were friendly and efficient. Extremely impressed and will use your services again!

Absolutely the most glorious flowers; an impressive selection and they arrive in perfect condition. My most favourite flower company ever !

The card to D. Johnston in my last order which was delivered on Nov-15 was not included in the order. I just wrote you to requesting you send to me.

Great service. Beautiful product. Sensational blooms.

The most gorgeous hydrangea blooms, easy to order and delivered on time. Perfect!

The flowers were lovely and delivered on time

Fantastic flowers and timely delivery!

Amazing customer service, flowers are always beautiful! Recommended 100%

Your flowers are lovely. But for the 2nd time, they reached my friends without my note. They had to trace it back to me, which was embarrassing. Thank you for taking care of this issue. Maybe someone can look into it. Kind regards, Lady Fariba Thomson

Easy to use website, flowers delivered were lovely and best of all when I forgot the important bit, adding the birthday message the customer support replied quickly, updated my order and sent my new order confirmation through. Great service and thank you

The recipients were delighted.

Exceptionally beautiful flowers! The most beautiful I've seen in a very long time! Customer service is also 10/10 I am obsessed with their range of hydrangeas and roses

I bought what I hoped would be some beautiful white hydrangeas for a friend who’d had a bereavement. Unfortunately 3 of the flower heads had areas of brown dying petals on arrival. She got in touch with FlowerBx and they promptly put things right but it had been my intention to brighten her day not add another hassle to her growing list at a very difficult and sad time.

Have used FLOWERBX several times & have always been pleased with the service & quality of the flowers. This time I messed my order up & had put the wrong delivery day. I got in touch with customer services & Anna replied immediately, even though it was outside of normal business hours & quite late in the evening. The problem was sorted out & I was kept informed. My daughter-in-law received her flowers on the correct day for her birthday and loved them. Big thanks to Anna……. she was so helpfully & so efficient in providing a first class service. Many thanks Anna!!!