I received two exams results for the same exam which cost me my jobs and all my contracts was cancelled and I and up on job centre because someone from Phoenix sent me incomplete results. No one word of apology just it’s what is it , good bye. This kind of behaviour makes me sick

I would recommend Phoenix to everyone who is thinking to change their life/carrier! There are lots of eye opener facts what you won't see anywhere else but here!! Yeah it's not a cheap course but you really get what you paid for!!!

Everyone is knowledgable and had first hand experience of what they are teaching so it’s made relatable. Intense course but enjoyable at the same time.

Great course. Full on. Immersive. Definitely levelled up my CPD. These are the building blocks with which to continue my progression. Tutors, Lance and Jaye, were class. Professional, and human enough to encourage us to become better versions of ourselves amd work as a team.

It was really good and intensive course. Some of the parts was good some was better. The overall of that course is good 👍. The company have a good view outside.

Instructors knew what they were talking about alot of information and good experiences would recommend

All modules covered on the Phoenix CP course by our two instructors was made very easy to follow. The instructors had total knowledge, patience, understanding to our needs as well as giving us every possible opportunity to better ourselves and make use of time appreciation. In summary I would recommend this course to anybody wanting to look into working in a CP environment.

Very helpful and knowledgeable staff, good equipment and experience.

Great experience. Very well run courses and the trainers had great knowledge and experience of doing the job and was amazing in the classroom. Would definitely recommend this company

Firstly, I would like to extend my sincere gratitude to the Phoenix Group for providing such a remarkable learning environment. I have had the pleasure of a truly enriching experience, and I can confidently state that the investment of time and resources has been well worth it. The knowledge and skills I have gained have transformed me profoundly, and I am no longer the same individual I was when I commenced this course.

I'll be honest from the start (Lance, one of instructors, WILL know if you lie about anything...), you need to have a decent level of physical mobility before you enrol on the CP course. Sadly, my lower back turned into a block of wood as I entered the final week, so had to pull out on medical grounds. I will, however, be joining the course again at a later date to complete it. My review is based on the time I was there.... Please understand that you are not buying a CP license. You are paying to be trained to become a CPO by instructors who have a vast amount of experience in the field at the highest levels of CP. You will be pushed, physically and mentally, right from the start, as the course appears to have been designed for you to experience what the real life demands of being a CPO will be like. The training goes way past the basic requirements of what can be taught in a classroom. The instructors, Jaye and Lance, and the CEO are genuinely passionate about the training and knowledge they provide and really do want you to succeed but you are expected to put 100% effort in at all times. They will, however, support you every step of the way. I genuinely look forward to getting back on the course later this year and earning a CPO qualification through Phoenix.

I’ve had a great experience! The course was beyond my expectations, in every aspect. Would like to congratulate all team, specially our instructors, Mr Lance and Mr Jay, who were brilliant pushing us to achieve hi levels!

I recently completed my Close Protection Level 3 course with Phoenix Group, expecting a high standard of service. Unfortunately, my experience has been far from satisfactory. Not only has the FREC 3 course I paid extra for been delayed three times, but attempts to communicate and request a refund have been met with silence. What's more, the lack of certificates or results post-course completion is concerning. Considering the significant financial investment of approximately £4,000, along with £945 for accommodation that fell short of expectations, the overall experience has been disappointing and has hindered my employment prospects. I urge everyone to exercise caution when considering Phoenix Group for training services. It’s essential to be informed and make decisions that align with your expectations and standards. Fast forward 2 weeks… still no refund.

I contacted Phoenix in regards to being given a refund. I had paid £1400 so far and they said I was only liable for £905, fair enough. I was told the payment was scheduled for 10 days time, so I waited 11. I contacted Phoenix again and they said they didn’t have my bank details to pay me. I gave my details and it has been well over a month and I haven’t had contact with them since. No email, not calls, NO PAYMENT! I have tried contacting by WhatsApp, email and Instagram but they won’t open or answer anything. Debt collectors have now been contacted 👍🏼

I attended Phoenix bar and club a lot of times, a big thank u to Scott the bartender was very professional and very good at his job, big big thanks to Damien and colm security they are a pleasure to this company I really enjoy coming here with these genuine men they are the best for this company and this job Keep been you guys I adore ye

As someone who has been in the security industry for a few years I am often asked or emailed by someone who has recently done the Phoenix course for guidance on work and where to look. This is a big red flag as this shows the training provider is not giving guidance which should be part of the course. Also you should realise that Phoenix is an utter cash cow putting 30 students a month through a course that costs £4k when most are £2500 and have 8-12 students. You SHOULD also realise that you are not going to get a job with Sly Stallone or Connor McGregor and that Phoenix are truly great with marketing. Myself and many more have been blocked by Phoenix and will continue to have our comments deleted. This will be deleted within 24 hours. Please do your research properly and use another training provider.

Arriving on the first day, the Phoenix team were very welcoming. I am not from a military/police background myself and i found the course itself was great, the training from all the instructors involved were great and their experience in the field was shown very early on. I would recommend this course to anyone.

Training staff worked really hard to give us the most experience possible

Bad time keeping, misleading, and did not get time to eat or sleep during the course

The instructors are very knowledgeable in their field and their experience is evident in the way they coach each attendee of the course. They employ real life situations and allow you to take operations within the training to focus on expanding your skillset and identifying areas for improvement before applying them in real life scenarios.