Hope was most kind and helpful from the off. She called back to make sure everything was clear to myself during the set up and transfer process. Couldn't have been better really. A1 service.

The support was excellent. Not just replying to my questions but actively seeing I was not making the best choices and personally advising how to achieve better results. Best online and telephone help I have ever experienced by far.

Marco was very efficient with helping onboard us and the. whole process was very streamlined

Peter was a breath of fresh air, listened to our needs and provided immediate, flexible solution. The process to open a new account was quick and easy

I applied for an account in October, submitted all requested documents and now 5 months later the request is still being processed. If 5 months is not enough for the customer service to create a new account and get money from my business for which they'll earn interest and return my company just part of it, what expectations should I have once I really need their support? Other banks have higher rates, so I probably dodged a bullet here.

My relationship manager, Agata, has been excellent since I first opened an account for one of my clients. I have now opened an account for my own practice, and will be encouraging most of my clients to do the same. And I and my clients will have the same relationship manager. Having a bank that reponds with a human face was something we thought was a thing of the past. No longer!

In our recent dealings with Allica Bank and Hayley Jarvis in particular, we were pleasantly surprised to be talking to a very knowledgeable, helpful and efficient person who made the whole process a simple and enjoyable experience. Top Marks!

Such a great experience moving across to Allica from our previous bank. Liam Conroy was there every step of the way to give advice and help with any queries. Such a refreshing change to have a named person to help and give speedy responses to emails. I cant recommend highly enough!

Fawad was fantastic. Sorted any issues I was having and made the process a breeze. A definite credit to the bank !

I met Louise Read at XeroCon and was impressed by what she said Allica could offer my clients. Since then I have introduced several, and all are delighted. Some have even commented that they didn't think banks replied to emails or could be this efficient and helpful, based on their experience of onboarding with Louise! I am now considering moving my own accountancy practice banking over. Thank you to Louise Read & Allica.

We had the pleasure of dealing with Henok Aklilu. We were apprehensive moving banks, as we have been with Lloyd’s for over 40years. But he put our mind at ease, and made the switch over seamless. He had all the time to answer all questions in detail, and more importantly was readily available. We are so impressed with the service provided.

We have been using Allica Bank for our current account services and hold multiple accounts with them. Initially, we faced an issue where the bank’s app did not list account names in alphabetical order, making it difficult to locate specific accounts efficiently. I escalated this concern to our account manager, Ricky Kapoor, and was highly impressed by his proactive approach. He took the matter seriously, liaised with the bank’s online app team, and ensured the issue was promptly rectified on their app. This level of responsiveness and commitment to customer service made us feel truly valued as clients. Overall, our experience with Allica Bank has been excellent, and we feel well taken care of. I highly recommend them to anyone seeking a bank that prioritizes customer needs. A well-deserved 5-star rating!

One advantage that Allica has over other banks is the ability to send documents via their Securelink; none of the hassle and expense of using Royal Mail. This proved invaluable when dealing with the estate of a deceased account holder.

I highly recommend Allica Bank. So far, the switch-over process has been seamless, all thanks to Marco Dilema, who has been incredibly helpful every step of the way. If you’re on the fence about making the switch, I’d say go for it, you won’t regret it! Marco is a real asset to the company, and it’s clear he works tirelessly to ensure everything runs smoothly. I’m confident that the support behind the scenes is just as impressive. What stands out the most is that with Allica, you truly feel that your business and custom matter to them, something that’s definitely lost with many other banks these days. Allica is a pleasure to use, and the savings you’ll gain thanks to no fees and great interest rates are hard to ignore. It provides an added income stream and removes unnecessary costs, all while delivering excellent functionality and service. It’s a win-win in my book!

Just opened an account with Allica and I am really impressed with the service. A named account manager was assigned, Maria Khan. She was professional and followed up on all her commitments. The process was smooth and quick. Can't recommend this highly enough.

Ive been dealing with Agata for 2 years now on various business accounts and the level of service I have received and continue to receive is exceptional. Always on hand to assist with my queries efficiently, with positive outcomes every time.

Unbelievably easy to switch, the whole process took me back to opening my first Business Account with another in 1977, when one to one contact was the norm.

Great company, great rate! Good customer service!

Kudos to the onboarding manager Lauren Connor, very helpful and efficient. We're now looking forward to a fruitful relationship with Allica Bank 🙂

Very refreshing to talk to a real person, a great experience - thank you.