Very happy with end result and very professional installation and the selection made very easy and great opinion given.

Excellent service and product.

Fiona very helpful and installation well done.

Dealing with Victory blinds was so easy, they came out and measured not long after my request and installation was prompt. The product quality is excellent.

I could not fault the product or service. Very happy that we made the right choice

After i rang and spoke to someone at the messaging centre, I was told someone from Geelong office would return my call. No one called...

I will never buy anything from them again. Poor customer service. Not happy with my blinds

went well, 3 week lead time a bit long

Excellent service from the advise of Maria the sales consultant. Also from the boys who measured and installed the blinds . Mick who installed the sheer curtains was also excellent, quite a perfectionist. Very happy with the quality of fabrics and detail in my sheer and blockout blinds and also beautiful white curtains .Thank you Lisa .

Good result in the end but 2 blinds had been measured incorrectly and had to be reordered

Third time customer. Always happy with service and product.

The initial consult was a positive experience; the consultant showed good attention to detail and was able to consider options along the way. The delivery time was a disappointment. The blinds (which were quite well priced) were to be installed a week before I moved into the new house. Then there was a brief call saying they would be delayed by two weeks. My next contact, three weeks after was a cryptic text saying I haven't paid the second installment. I received no request for a second lot of money. So I called to make the payment and was told there was going to be further delays. Then I was told that the blinds would not be ready for another two weeks. I complained. To Victory Blind's credit, they assigned what I would call a "Service Recovery" Team member, Jess. She commiserated and acknowledged that they could have been more helpful in offering alternative fabrics to speed things up. They agreed to compensate me and the blinds are going in this week. Lessons here - 1) allow your field salespeople access to a live database to ensure knowledge of turnaround times on selected fabrics with some way of offering a similar alternative in a more timely fashion if required. 2) ensure that your accounts team is briefed if things have gone awry so that they handle the customer in a more conciliatory fashion. 3. Employ more "Jess's"!

Great sales and install staff all very friendly and prompt service. Very happy with our blinds

The installer was great not as happy with the product as I had hoped.

good quality, good service and fair pricing

Good product, shocking service, not one phone call over the covid period when they had my thousands of dollars deposit, I had to ring at.least twice a month for four months.... then the product is inatalled and I get phone call and threatening email day after day because I needed to pay the balance, never ever deal with again

professional outfit and fitout.

I didn’t want to pay upfront to ensure there weren’t any delays. Management agreed, however job still didn’t get completed for 5 months, way longer than quoted, which was very disappointing. Curtains were not measured correctly first time. I was assured I was high priority due to mistake, however, I had to keep following up a lot to see when order would be completed. Curtains were finally ready to go when I rang the final time - who knows how long they had been ready? Installation guys left a mess and hole in wall. Two blinds came off their rails and we had to get someone out to fix them. Customer service team was frustrating and lacked knowledge of my job even when they called me. Liam was one who was good to work with. Happy with the colours and material of curtains and blinds. Didn’t enjoy the experience, wouldn’t use victory again unfortunately.

Happy with the product provided, but once the full price was paid no email from us was answered.

Our third house fitted with plantation shutters, we love them. These are the best yet! The initial measure and constellation was super professional. Everything clarified, we wanted some unusual options. Second measurement, again informative and super professional. Delivered on time and fitted beautifully, again by professional polite staff. Couldn’t be happier with the whole experience.