Disgusting company there is no way to speak to a person, they don’t support their clients and ignore complaints. Twice in the last year I need to call the emergency out of hours number and both times they failed to respond, and even on the second time didn’t even answer the phone. The fire brigade had to come out and deal with the issues. Their main priority is to take the money and that is what their only communication is about. The contractors they use are cowboys as the work is terrible but we get charged premium rates. The only reason they are still our factor is the cladding issues are stopping moving because of the block insurance. Update after the response below. Completely disgraceful that they can respond to reviews but still ignore emails and complaints from their clients, i have already tried to communicate with with them through all avenues as they have said in their response to just be ignored.

Jo Cooper (Senior Development Manager) from Aberdeen office was an amazing help. I cant thank enough for all the guide and effort she provided when we needed it most. James Gibb is constantly providing great service with aim to improve all the time. Thank you so much.

Shocking company that treat their customers with complete disdain. I have an issue regarding billing with them and have asked them now on three separate occasions (since mid November) to reply to me, and indeed, I’ve raised a formal complaint, under their own ‘complaints procedure’ and they haven’t even had the courtesy to acknowledge or respond and day 10 is tomorrow. I’ve actually never encountered such an incompetent and unprofessional company in a very long time; if their radio silence hadn’t been so frustrating it would be almost comical. I observe this poor service seems to be endemic and common practice across JG, according to what other reviewers have written; which suggests to me, my situation is not an isolated example and for that reason, I too decided to leave a genuine and honest review of my experience. Treating customers with disdain, discourtesy and acting in an unprofessional manner really does speak volumes about the ethnics and values of an organisation. I note, however, they do find the time to attentively respond to reviews written here with the usual corporate standardisation, yet abdicate any form of responsibility as if the customer is somewhat an inconvenience. If I had the choice, I would never use this company and certainly would not recommend them. The one thing they will do well though is invoicing (and threats of legal action!).

Absolutely shocking. We lived on a development for which James Gibb manages the ground maintenance. We sold our house on 17th November 2022, received the final bill for £62.22 on 7th December. This includes £40 moving house charge? They hold a £250 float paid to them in 2013 when we moved in. I contacted them and told them to deduct the invoice due from the £250 they owe me. I was told that I am not due to receive the float until the end of February 2023 and if I don’t pay this bill within 14 days they will take debt recovery action. This is quite simply daylight robbery, I cannot believe that this is permitted under the factoring legislation. I am disgusted

Updating my review from 16 August 2022 to re-iterate that this company are f**king useless. I've been lied to multiple times and palmed off at every single chance they've had. It's been 7 months since I complained about the rattling pipes keeping me awake for days. During this they've apparently sent someone out to take decibel readings and deemed it "not that bad" when I reported the banging happens between 1am and 9am. I asked for evidence of readings taken during this time and been completely ignored every time I bring it up. I'm also seeking therapy for sleep deprivaton which is weird cause JG said it "wasn't that bad". No one ever came out to fix anything, no one spoke to me about what the noise was like, where it was coming from, what times it happened. I have hundreds of videos, voice clips as evidence of the noise and was never asked to show them to anyone. Now after all this time, I've been forgotten about. No one has been in touch for over a month. They act as if I'm being unreasonable when I've been very patient. My official complaint wasn't sufficient because I'm not the home owner so I've just been left to think about moving while rent is at a record high and the cost of living is terrible. Very good service from my lettng agency and James Gibb. Avoid at all costs.

Very helpful and courteous. Carol-Anne and Karen got back to me really quickly and saved me a lot of hassle. Great Service!

Avoid at all costs. Incompetent factors. They do not respond to problems, ignore calls and emails and are only interested in taking your money. I sold my property 5.5 months ago and I am still waiting for my float to be returned to me.

Both Carolanne and Karen (in the sales team) went above and beyond to help me out after I stupidly forgot to arranging the factor letter for a sale. They didn’t have to help as it was well outwith their timescales but I had the information I needed in less than an hour. Can’t thank them enough

I have always found both Carol-Anne and Karen to be extremely helpful when requesting information from James Gibb on any sale and purchase transactions. Although very busy, they are always courteous and helpful in their responses and to requests for specific information. A credit to their company!

Appalling company, only interested in taking your money. Adds it's own commission to everything! Buildings insurance, electricity a complete immoral company. New development manager every year as they don't stay long once inside. Do not respond to emails or follow up issues, literally just ignore you. Expertise in solving billing issues is non existent. A money grabbing disgrace of a company with owners in it to line their own pockets. Sad sad exploitation of the company once owned by the Gibb brothers. Avoid avoid avoid, you have been warned.

Any dealings with James Gibb have always been handled exceptionally well. My point of contact has always been Gemma who is efficient, professional and always deals with things in a timely manner. Excellent service provided at Redcastle View.

Gemma is very helpful on any queries and often see her walking round the development and chatting to residents

David McCallister, our property manager does a good job, responsive and helpful. James Gibb is a much better company than 2 other property factor companies I have had direct experience of. Would recommend

We have been staying in our property ever since it was built and saw the factor change from LPM to James Gibb. In the early days of this transition we've had mixed experiences with our development managers who moved on in quick succession. Our current development manager David however has made a huge difference and we have nothing but the best experience. Naturally issues in the development do come up, but David responds quickly to these and personally replies to individual emails. He keeps us updated proactively via email (and even phone calls) when there are issues and follows through with contractors until things are fixed and closed out.

I've owned a property in a development managed by James Gibb since 2014. During this time, the development has been under the attentive eye and care of David McCallister, who is an excellent property manager. David ensures any issues/repairs are resolved in a timely manner, and he communicates clearly and honestly with owners. Many thanks David; you're a wonderful asset to the James Gibb team!

Our contact Gemma provides a very responsive service and aims to have the highest quality of grounds maintenance in place.

Dealt with Carol-Anne who was extremely helpful and quick to respond. Nothing was too much trouble.

James Gibb have factored our property for nearly 10 years, David McCallister has dealt with all issues promptly and professionally, I would gladly recommend his services.

I've owned a property in a development managed by James Gibb for the best part of 20 years. For most of this time David McAllister has been our property manager and I have been delighted by the way he has looked after our development, ensuring that the development has been kept in a good state of repair thus protecting my asset. Communication with him is clear and speedy and I alwayus feel that he cares about the development as much as if he lived here

Sold property in July 2022. James Gibb advised that float would not be returned to me until December 2022. James Gibb believes that it is acceptable to hold a customer's money for approximately 5 months after the sale date for no valid reason. James Gibb deliberately makes it difficult to contact employees by not including contact numbers for key members such as Development Managers in correspondence. A disgrace to the UK property sector.