Pros - When it comes to making a claim, it takes minutes to make them aware of the issue to resolve accordingly. Particularly useful when the issue pertains to multiple neighbouring flats, such as water egress, or shared garage. - Certain people are outstanding when dealing with questions, such as Alison Strachan from the Glasgow office for any finance-related queries. Cons - Incredibly challenging to contact development managers, let alone receive a timely response. - Very little to no evidence provided for receipt of work carried out or services rendered, whether it be electricians, cleaners, admin or lawyers.

In a previous comment I mentioned James Gibb attitude towards issues with contractors: "If contractors are incompetent they don't care, they simply answer 'Not my problem, how could I know?'" And James Gibb replied: "Your comment ‘not my problem’ as you know is not fair nor is it accurate" However, a recent issue of the Written Statement of Services kind of says that in section "Unsatisfactory Work from Contractors". I would advice prospective customers of James Gibb to read that and make your judgement. You can find it the WSS in their own web site.

I would like to leave a review about Rachel Henry who is the property manager for our development in Glasgow. As a group of residents we have not always been happy with the overall service provided by James Gibb. However, since Rachel has taken over as our property manager we have been very impressed with her pro-active approach, her enthusiasm to take projects forward, her good communication skills and her willingness to attend residents meetings out of hours on a regular basis. She is an asset to James Gibb and, finally, we have an excellent property manager who takes a real interest in our development.

The worst management company of all time. I have never dealt with a company that never responds to emails. They are -10 stars for communication. They can't do any simple jobs. They can't do the bear minimum. They are totally inept. If you are ever presented with James Gibb as an option to be your factors, avoid them like the plague. I can't say enough bad things about them. They have never ever handled anything for me as a landlord. You need to email many times, call many times. and push them many times just to get a simple job done and most of the time nothing happens. I could write a book about how inept this company is.

Fraud. They still my money!!! Im trying to chane factoring company!!!!!! but its very difficult

This company is easily the worst company I have ever had the misfortune of dealing with. I could mention so many reasons but their main problem is a chronic lack of communication with their clients. This has led me to make a formal complaint following the process they set out. I sent my complaint to my local office 50 working days ago and I have heard nothing. This has left me no choice but to now proceed to take this complaint straight to the first-tier tribunal for Scotland with a failure to respond from them.

Stay clear of this company. Still being plagued by these guys 2 years after moving out, backdated electricity charges, due to a complete failure of J.G. part. Only saving grace is that I now don’t have to deal with them or any factor. I would not trust these guys to run a hotdog stand, let alone a factoring company. Disorganised, chaotic, and their service to customers is beyond abysmal. During my time at the development, countless issues were reported, no action was taken, no communication between their staff. The right arm does not know what the left is doing. Stay well clear, save yourself the hassle.

From the time I moved in until now, I’ve not had a good experience with James Gibb. My most recent statement, I queried a couple of charges which weren’t related to my flat and have now saved over £171 just because I queried it. Scary to think that if I didn’t realise this, they would’ve happily taken my money for it, these things should be double checked and it wasn’t so I’ll be keeping a very close eye on all the incoming charges in future now that I know these mistakes can be so easily made. When contractors come in to do work, we have no prior notification and we aren’t given any say in who comes in and can compare the prices, which in my eyes is a joke because we got charged £590 for the lock on the bin shed and bike shed to be replaced, it’s daylight robbery some of the prices that are coming on to the statement and I know that’s not James Gibb setting these prices but we should at least have some say in what contractors are brought in!

I have indicated 1 star as this site doesnt allow the chance to select 0! This company is terrible and treats customers with utter distain.

We had a difficult EGM, with some misunderstandings among residents. These were dealt with very calmly, with clear explanations given by the representatives from James Gibb. Also, any time I have reported a problem in the development,(e.g. garage lights out), I have contacted Jonathan, the development manager by email. He has always replied promptly and courteously, and has ensured that the issues have been dealt with effectively. Generally good service from this company.

Great service from Ms Jo Cooper Abardeen Issued repair from Friday problem fixed on Monday

James Gibb issued hundreds of pounds in backdated charges, as I have posted about here previously. They claimed they had challenged these and the utility company had proven them. We have not seen this proof, we only have access to bills with vague estimated usage amounts not broken down by area or block, but JG believed it was sufficient to issue us historical charges going back almost 2 years. Naturally, we suggested this be paid in instalments as to expect instant payment of 2 years worth was ridiculous. James Gibb initially agreed to this: " I wont be placing the utilities on dispute and would instead refer you to previous communications on the matter, that being said if you wish to advise when you wish to settle the bill/if you wish to spread the cost I can note this on the account to prevent any reminders." - Jonathan Togneri Pilrig Heights estate manager 30th May 2024 "I understand the DD is only for the electrical charges as I can see you pay your invoice each quarter, as indicated you can set the DD based on the number of payments which has been agreed to pay this charge off and then at this point once these costs are settled you can cancel the DD or contact us to cancel this for you." - Alison Strachan James Gibb accounts 25th April 2024 Today (9th July 2024) I have received threatening letters demanding instant payment of the total amount accompanied by legal threats and late payment charges: "Our records show that there remains an outstanding balance on your account as detailed above. A late payment charge of £40 will be included within your next service charge account. Please arrange settlement of the Total Due NOW (excluding disputed balance) within 7 days of the dispatch date of this letter to avoid the matter being passed to our solicitor for legal recovery. Legal recovery via our solicitor may incur legal fees and affect your ability to obtain credit in the future." Completely going against their previous promises and threatening legal action unless we immediately pay charges we have not seen proof of and go back over a year. Their word is worthless. I have already paid £300 this month and they are now demanding a further £300 as if it were nothing. Their accounts department and estate manager do not respond to any of my emails and they have stonewalled our estates steering group and so I am forced to publish their communications here as it is the only site where I get a reply, though as you will see it is usually one threatening defamation lawsuits rather than addressing my points. Everything I have posted here can be backed up with emails from their official accounts which I will provide to TrustPilot when they inevitably flag this as 'hateful or spam'.

I'm here to leave another review for Roxanne. We had problems with our locker for a while, but as soon as I contacted the Edinburgh office, Roxanne took my request and followed it through. A locksmith came the very next day to investigate, and within 10 days, all arrangements were in place, and the problematic locker had been changed. You are truly amazing!

Terrible company been my factors for years never any improvements made front tree and bush area has not been touched in the 5 years i have owned my property the slabs out front are all uneven and a trip hazard. Lights in the close come on at the same time in winter as summer so wasting electricity during summer and lights not on until around 7pm during winter cant see where you are walking neighbours do more work around the building and surrounding areas

Thank you for your reply (4thJuly) to my review of 15th of June. Your insurance commission is 23.6% and the Brokers fees are 4.1%. Apologies that I added these together but you still make a hefty amount from our insurance.

Terrible factoring company who put profit and protecting themselves over customer service every single time.

Awful factoring company. Avoid any complex with James gibb managing it. You will regret it if you do not.

Dreadful service. Waiting 5 months for simple jobs to be carried out and still on going. Error made with billing resulting in residents direct debits increasing by some 60% to back pay this. No response to emails/calls. No updates given, development in poor condition. Complaints unanswered.

If JG can get away with doing the bare minimum, they will. As they often can get away with doing the bare minimum -after all changing factor is a difficult process- that's exactly what they do. Despite the amount of money they are paid by a 300+ households development, they claim to be unable to process more than one important request at a time. Their fees are high and the overall monthly factoring charges seem too high for the level of service they provide. There's little checks on the quality of the repairs undertaken by contractors and an overall lack of accountability and responsiveness. They may well not be worse than other factoring companies, after all it's difficult to compare, but they're definitely far from providing good value.

Would give zero if I could. JG been my factors for 4 years- in that time, they’ve managed to get 3 quarterly invoices wrong, couldn’t get payment from an ex resident so decided to charge the current residents rather than take the hit themselves, haven’t made 1 improvement, have almost doubled the costs (I’m £63 a MONTH plus whatever surprise bill they choose each quarter) and now the one service we got, the gardening, hasn’t been completed in 8 months. Avoid at all costs, really wish I could move flat they are horrendous