My flat is factored by this company. The buzzer system has been broken since I moved in last year. I have tired of trying to contact them. They still send me invoices addressed to the previous owner despite me saying they moved out.

The residents of Craiglockhart Court submitted essentially identical complaints to James Gibb which were duly registered in March 2020. These specified nine aspects of concern about the service which they provided as our factors. It was agreed that, for their convenience, only our complaint would be taken forward meantime. Some issues have been addressed by statements which offered assurances to clients regarding improvements in office procedures but other undertakings remain undelivered. Recent requests seeking information about progress have elicited only confirmation of receipt. In essence there has been an unreasonable delay in providing a timeous Final Response as well as in taking promised actions. The remediation of defective painting (agreed as necessary in July 2020 following on-site inspection of & a formal report on the contractor’s work) has still to be arranged, while subsequent undertakings to credit agreed rebates & goodwill payments to our account are still to be honoured. The refund of a misapplied VAT charge identified during the scrutiny of invoices also remains un-actioned & there has been no transfer to our bank of the undisputed credit balance on our account, which includes the refund of our Float deposit posted in November 2020. We have also rebutted their unsubstantiatable assertion that residents authorised work other than the costed proposals to upgrade the lighting in the communal areas of the property. James Gibb admitted errors in issuing instructions to the contractor & the cheque for the agreed balloted cost has been collected. There were neither any grounds nor any authority for expecting residents to meet any additional costs for the replacement of incorrectly-installed luminaires. One star is an over-generous evaluation of the level of service provided.

Why is the government/regulatory body allowing this scam with regulatory hurdles to complain? If any of the property residents can get together to sack this factor, The fat cats or stakeholders may look at their questionable practices of total disregard for customer service with a telephone option intentionally designed to avoid hearing about their cock-up.

Just truly awful - twice I have had leaks in my ceiling and twice I’ve been left chasing to get a response out of my “property manager’ who never fails but to be out for lunch. What a gig this guy must have - paid not to manage his property portfolio but to dine out for 35 hours a week. James Gibb if you are reading this then please let me know where I can sign up to be a full time luncher, it’s the job of my dreams. Now back to that leaky ceiling….

This company should have their Property Factors registration taken off them they are a law into themselves. They go on about being transparent but in reality they are the complete opposite. They don't answer emails but always find the time to send demands and charging for late payments while you still await a reply to your emails you have sent. They charge for services that have not been done and and as for site visits you’ve got more chance in getting a visit from the Pope. They also have a revolving door system when it comes to Property Managers that last for a few months if your lucky. Their accounts department must get trained at the Diane Abbot School of Economics and as for their telephone manner they seem to forget who calls the shots. They have been taken to task many a time to the housing and property chamber Scotland ( Google and see for yourselves) which to me is a waste of time as they only seem to get a slap on the wrist when found in the wrong any other profession would be struck off if found to be in breach of rules that are set out to cover the rights of the public. It’s about time the Scottish Government looked in to the way some companies operate that’s why the Scottish Government set up the property factors code of conduct back in 2012 which in my opinion is not worth the paper it’s written on.

I have had the displeasure of having this company forced on me as my factor. They have promised site visits and never attended, charged for items we know nothing about and charge the paying customers to take the non paying customers to court, and guess what if they lose they charge us for the debt that is owed to them. We are now waiting fr the latest developement manager to attend a site visit (they did attend site however never told us so we could not be there) and now we are waiting for the new date to be set (no reply to an email sent two weeks ago ), these are chancers and we are desparate to get rid of them, anyone know a decent factor company?

I cannot give 0 stars otherwise I would ! Very poor communication , transparency and support provided . Dealing with them is frustrating and often they mislead you .. awful experience ever …

AVOID WITH A BARGE POLE! James Gibb are truly the worst company I have ever dealt with. I’m a homeowner in a property factored by James Gibb which has been severely mis-managed. To catalogue the list of errors, incompetences and damage sustained to the building due to their lack of professionalism would take an age. In summary, avoid renting or buying any property factored by these hack jobs and look else where.

Thanks to Jo Cooper at the Aberdeen office for overseeing the development where I own a flat. She has always been very helpful and professional. The building is now in a better state of repair as we underwent a massive roof upgrade which would have been challenging to organise. Unfortunately, the hall redecorating has fallen through as some owners have not paid but Jo has kept us informed at every step. Thankyou Jo.

I would rather cut my own legs off with a rusty bread knife than have to deal with this company ever again

James Gibb service as a residential factor are as useful as a chocolate fire guard! Wrong invoices sent three times for work that was never discussed with residents and no quotes from companys, emails sent, no communication and blaming covid as no one in office etc etc, they have now changed email address so everything sent they have written off. DO NOT TRUST OR USE THIS COMPANY We must vote them out and get Mickey Mouse to run the estate management.

Not in the least surprised these guys have such a bad rating, have encountered nothing but absolute incompetence from them on various occasions, here's an example...... Sold my property Oct 2020, got a letter 9 months later demanding a payment within 7 days or a late payment fee would be applied Letter took 5 days to arrive NO BILL enclosed Emailed them querying letter, requesting no "late payment charge" applied until query resolved Bill emailed to me [after I requested it] and turns out costs were for cleaning charges dating back to early 2020 - which due to their own incompetence they clearly omitted to invoice at the time. I sent a complaint email to their complains email address - as advised on their complaints procedure document. No reply received. A month and a half later they send me the bill again with the late payment charge added!! Jesus wept! Have only given 1 star because ZERO wasn't an option! Glad I have moved and I am rid of them - god help anyone moving into a property managed by them!

Trying to sell a property and they caused the sale to fall through because of incompetence.

James Gibb service as a residential factor is extremely poor. Poor communication, too close to the developer resulting in substandard areas being handed over and chargeable items being passed onto the residents. This is a cost plus business and it shows, they have no interest in looking for value for money as they make a profit on all works carried out on top of their 'Factoring Fee'. Incompetent staff and business. Look elsewhere!!

Terrible company took over our previous factor and service has steadily gone down hill. We are a small development of three entries but are being charged almost £4000.00 per annum for stair lighting and car park light. We have queried this repeatedly and get absolutely nowhere with them. Requests to repair damaged bin cupboard doors are simply ignored. It would appear that their system is set up to keep the client as far from them as possible.

Horrendous to deal with, charge a lot for very little service.

James Gibb & Co have just charged us for a portion charge of their legal fees for taking legal action against someone for retrieval of money owed which is then claimed from all the owners of the development. No details of the circumstances or breakdown of costs. Why on earth should all of the other owners pay when it is the factor pursuing someone for an overdue bill? Avoid these factors at all costs. Would give zero stars if possible- no wonder they have a terrible Trustpilot rating of 64%, I’m just surprised it’s not more.

The property manager at my estate Martin Murphy continues to reply to my queries in prompt fashion. He actually replied to one recently when he was on holiday which was most unexpected.

During COVID-19 with no communication still charged management fees for doing nothing. When challenged they kept adding a fee for late payment and then lawyer’s letters threatening us. We are a charity. Please be aware of their promises.

I just stumbled upon all those negative reviews for this company. I thought it only fair to mention that the service level that I have received from our Property Manager Clare Budgen is on another level. She will usual answer a query within the hour!