I have recently taken over a commercial property below tenement flats which is factored by James Gibb factors. I am encountering a few water ingress issues from the property above which has been a challenge as the landlords to the flat above my property are not particularly interested in the problem as there is no direct implications to there property. I have found the property manager Mark Powell extremely helpful, informative to try and resolve this issue & am hopefully to get this issue resolved soon. Also James Gibb subcontractors McGregor’s have been very helpful. Fingers crossed this is satisfactorily resolved soon.

James gibb started sending me letters for money after more than ten years of not having a factor on my estate I stay on the new fields development blackhill Glasgow surely its up to the residents to choose there factor ?

Hello. I would like to thank Amna. I waited a while to get through to enquiries, eventually giving up. Phoned again, picked a different option and Amna answered. Within a short space of time she answered my query and was very professional with it. I would like her manager to know what a great member of staff she is. I would rate Amna 5 stars, but 4 stars for the length of time to answer. Mrs Paterson.

I bought a new flat in July this year and have been trying to get hold of someone regularly since then. All I want to know is what on going maintenance works are being provided, what works are programmed and the share of repairs as they seem incorrect. I have called at least 10 times and only once managed to get through after waiting for over an hour. I was told that Annie Dunlie was my manager and that she would contact me directly, that was a fortnight ago. I have since emailed and had a simple response saying that me email was being forwarded to the relevant person. Currently I am on the phone waiting to get through to someone - anyone - hopefully. I have gone down from number 4 in the quest to number 2 in the que after 37 mins of holding. I dont believe they have only gone through 2 calls in this time. My impression of this company so far is very poor. Hopefully someone from James Gibb will read this and respond - If you do rather than asking for my details, please ask Alison Tait who forwarded the email I sent and also who I have replied to. your JG Ref number is 306710071

Do not recommend. Ongoing issues with what has now become a public health issue have been ignored. No response to emails, but quick enough to chase payment. Shocking service. Account number 303160094

Leaving this building. Being billed for "significant internal administration requirements" (unquote) for changing a name on a computer. I suppose we're all wearing masks now, eh?

Finally got round to doing this for you Mark 😊! Well deserved review for without doubt the best property manager we have ever had, Mark really turned round our estate which was a bit run down! He tries his hardest and sends out regular correspondence which we love! Thank you xx

I tried emailing James gibb, with no success, not even a read receipt. I phoned and waited in the queue for 59 mins. During that time my place in the queue changed down and up. Eventually I got through to Lesley McGreish. I was so impressed with her. She listened to me, apologised for what had gone on and said she would sort it and phone me back the next morning. She did. She was so professional and lovely with it. The reason I gave 4 stars and not 5 was due to the bad experience on the phone. Client from Inverness

Horrific levels of negligence and inaction over the course of 1.5 years leading to extensive water damage and deteriorating condition of a B listed building. Despite numerous attempts to push them into action private flats are now seeing serious water ingress. Despite photos, videos, emails and calls. They do as little as humanly possibly to rectify the situation. Shameful and sickening lack of compassion.

I Would like to thank Mark Powell for his outstanding service and attention to detail, his commitment to my current case was outstanding always gave 100% in resolving a personal and extremely challenging situation. his input has allowed us to move forward at speed and he has been a pleasure to deal with many thanks, Elaine

Thnx Mark 4 everything , u r a star 🌟

Factors and I never usually seen eye to eye as I used to see them as money grabbing thugs however my experiences with Mark have changed that. He tells the truth and tells you everything up front and what to expect! He really does care about the property he manages and it's refreshing

I was delighted to see so many negative reviews for James Gibb as it seems I am not alo e in my thoughts about this terrible company if you could call it that. How this company is still in business is beyond belief. What is it you actually Do JG? Other than send emails about paying for services which are almost non existent. As a company you will one day have your payback. Greed greed greed Stop ripping people off and do some proper business.

Billing Spoke with Fiona Watson regarding an issue with billing & with her expertise she was able to resolve my concerns moving forward. Thanks Fiona Lorna

I've had a lot more confidence in James Gibb since Mark Powell took over managing my street. He genuinely cares & wants to make a positive difference. He has made a lot more effort than anyone previous in organising quotes for repairs, arranging rubbish collections & investigating issues. Very much appreciated!

Recently my property manager changed and since then working with Mr Mark P. @glasgow things massively improved.

Correspondence had left me somewhat confused about how, when, and how much I needed to balance an account that I manage on my 97 y.o mother's behalf. She's in care with dementia and I thought I would be going to join her until Fiona Watson James Gibb's fixer sorted my confusion and easily led to accounts being settled. Skilled person skills; effective manager

To echo most of the comments on here I would give zero stars if I could. E-mailed on 5 June 2020 and reminder e-mail sent and have telephoned twice. James Gibb have not had the courtesy to respond to my e-mails or telephone calls. Abysmal service. 6 days after my initial message still no direct contact from James Gibb. Account No. 411713601

Mark Powell provides a prompt and diligent service. Recommended.

I recently had some issues with damp around my window. I contacted David at James Gibb who was incredibly helpful. Within a couple of days he had arranged someone to come out and check the window, and he even got back in touch to check everything was alright.