I received a bill nine months after I sold my property it included two charges. One had an increase of 1950% from prior month, one an increase of 205% from prior month. I have queried eight times but had no response - I'm beginning to think they are trying to defraud their customers charging baseless transactions without back-up after they move out and then threatening legal action and late fees when it isn't paid without responding to questions.

First of all it's ridiculous you have to rate one star to enable you to write a review as I would give a ZERO star rating for this company. I have contacted the company several times and have had little to no response over my numerous concerns. I did engage in one telephone conversation enlightening him to the terms of the missives home owners on my estate agreed to within a LEGALLY BINDING DOCUMENT at point of sale, yet to which they are not adhering to as the factoring company which would encompass given the nature of their undertaking. To date my issue has not been resolved; and one issue has now increased to three; and given that I have paid every invoice up until the last one and they had a cheek to send me a reminder when none of my issues have been rectified. I was advised a "reminder" to all residents would be put on their portal!!! PORTAL???? I have no reason to frequent your website to even stumble across this, the point being, when residents of an estate you choose to undertake to carry out factoring services, you should know the area(s) you are responsible for and you should know what is or isn't in the terms of the missives. People breaching said terms should be written to (not emailed nor alerted to via a group portal which no one knows about) and given a certain time period to put right what they are doing wrong!

They claim on their website and social platforms about being transparent when it comes to costs and yet when I’m selling my house, they are charging me £50 + VAT to close my account. And when I asked them exactly what it is they need to do that somehow justifies this ridiculous cost, they did not respond. This is nothing but extortion and I would recommend everyone to AVOID THIS COMPANY. Edit: They eventually responded with the reasons why they are charging this and it did not justify this charge at all. They could very easily change the name on the account to the new homeowner but instead would rather just rip customers off. Their maintenance services are crap. The communal grass has constantly been overgrown with mushrooms (poisonous to dogs) everywhere. Poor service so AVOID AVOID AVOID

James Gibb Residential Factors do not appear to have customer service as part of their core business model. We have sent a number of emails to them which have never been responded to and other residents in our development have suffered the same. They have charged us for work that has not been carried out and do not reply when we naturally ask them for a refund of the money paid. They at least, finally, appeared to have got the message and remedied the problem once (and hopefully for the future), a problem created when they took over from the previous factoring company i.e. caused by James Gibb RF. But they have not paid back the monies charged over the six months of the year when the majority of the site was untouched by any gardening contractor and they refuse to acknowledge this or respond to any enquiries. Honestly, if I could give them 0 stars as a rating I would. Update: Thanks for your stock response to a poor review on trust pilot JG! We live what you call the Milltimber West development where from 30 homes we have now collected 22 of their details (not bad considering it is the school holidays!) as they are all unhappy with how we have been treated and the parroted response that some seem to get from a Mr. Blackadder. I now represent the second phase of the development and you were contacted by the gentleman representing the first phase; Mr. Blackadder did respond to this mail - but we are still awaiting him at the development to meet with us. Also you would have my name if you check your email inbox as I have also emailed you 3 or 4 times before without getting any reply.

I’ve been dealing with Martin Murphy recently and have to say I’ve asked some stupid questions - he’s been brilliant in response, friendly, polite, professional and always gets back to me very quickly, I can’t thank him enough and I’m Very pleased to be dealing with him!

Since buying the flat in which James Gibb manages the tenement and common areas we have been very happy with the management of these. Our property manager Mark Powell has always responded promptly and coordinated the activities requested in a friendly, professional and efficient manner. I am very happy with the service and based on our experience would recommend them and Mark in the future.

I would like to thank Martin for his quick professional response and ongoing reassurance and willingness to help above and beyond what was needed. It’s always appreciated to have someone who genuinely wants to help rather than blunt, unhelpful emails. I can’t think him enough and think he deserves some praise.

I would like to thank Mark Powell for his quick professional response and ongoing reassurance and willingness to help. I had recently raised concern about untidy bin sheds and large bulky items dumped in the area. Mark was very helpful and understanding at resolving this issue. Due to COVID-19 there was a slight delay in action being taken but Mark was reassuring and checked in multiple times until the issue was cleared. Very approachable and helpful member of James Gibb team.

Would give them zero stars if that was an option. As TP PT said, we’ve also just had a bill for outstanding electrical charges so I’d be really keen if you see this, can you get in touch with me? Would be curious to see how you took it further as my block are away to Jodiekilminster look me up on FB

i had an issue logging in to their website initially - apparently you don't need to register on their website. Contacted them and received a very prompt and helpful reply from Martin Murphy. I am very happy with their service

Martin responded incredibly quickly to my requests and answered all my questions, cannot fault his service. Thank you.

James Gibb are by far the worst company I have ever dealt with. My so called property manager Lauren Gallagher is useless can never answer a simple question and the girl Kerry from customer support I’ve just spoken to could not be bothered helping to the point I just ended the call as she’s absolutely hopeless at her job . James Gibb are forever adding stuff on to my bill without explanation or evidence and if questioned your told its within the deeds whoever got all the extra stuff written into the deeds is a genius . I would seriously reconsider buying another house in an area where James Gibb operated

Just scumbags

Team at Glasgow office, especially Mark, always promptly responds to any enquiries, and usually has these resolved within a decent time frame. Many thanks to you and the team for keeping our estate looking good during difficult times, when so many other areas are in much need of attention.

To echo what almost every other review says on this site, i have never dealt with such a terrible company. Have recently received two dubious emails, one which states they have been absorbing the cost of pensions for their employees for years and now would need to pass the cost on to property owners. I will struggle to explain the second email as it was so vague and poorly explained. Basically, there is an outstanding electricity debt on the block of flats, dating back to 2018. Apparantly the energy use from the property has not been apportioned correctly. Property owners have been forewarned of a pending large bill. In their good grace jamesgibb is offering payment plans for what i essentially view as their mistake. I have emailed the company for a clearer explanation only to receive an automated reply that no one is in the office. I will be investigating the legality of these charges and contacting landlords in my block to tender the factor contract out to a different company

I would give zero if I could - Pilrig Heights resident

This factor served our steading development for a few years and I can honestly say we have never dealt with a less efficient company. There were several changes of staff and they never dealt with any of the work that the owners requested. We changed to Hacking and Paterson who are super efficient, great communicators and really on the ball about ongoing maintenance as well as one off tasks. If you are considering James Gibb, I would strongly recommend you don't bother as they were terrible.

Received exceptionally poor value whilst I was a ‘customer’, then after selling property, due to a terribly managed account, was given a a massive bill to settle. Agreed to pay via DD as it was their fault the debt accrued and returned DD setup slips twice. Neither were received or processed (both RM 1st class - very suspicious). They sent an email asking about the DD to which I replied speedily, but their client correspondence email was a non reply-able address so email bounced. Have since tried to charge me for their mistake, incredible. Legal advice has been sought, but to be honest I just want to be done with this company for good now. Really shockingly bad company to deal with with poor, sporadic communication. It amazes me that such a poor company can remain in business but due to the way they operate, quality service is not a requirement, people still have to pay.

Just moved to this factoring company in January 2020. So far not impressed. Have asked for their Welcome Letter which they apparently sent out to all owners in. January but used an incorrect flat number and postcode for mine ( which took around 5 phone calls for them to amend), so did not receive it. I have asked for one at least 8 times since and now we’re in. April and I’m still waiting! Also takes ages to hear back from our property manager , you have to keep chasing him. Also waiting on a response to a noise issue complaint from the 16 March and still nothing, despite numerous chase up emails from myself. Received 1st invoice from them and already incorrect charges. I’m beginning to think we’ve made a big mistake changing to these factors. I also asked in January the names of some of the tradespeople who would be cleaning our stair and looking after the grounds of our development. Our property manager still hasn’t told me, I had to see them coming to our development to find out their companies names. Not impressed one bit and I’m a committee member of our development so this will be discussed at some point with my fellow members. Very, very disappointed withJames Gibb so far. Paying them for a crap service at the moment!

Terrible communications, take weeks to reply to simple emails and take little or no action when notified of repairs that are needed. Could do with being more proactive in their approach to estate management. Can’t think of any other company that would last 5 mins if they treated customers this way.