Never order from South Africa. Gets delivered via Post Office - import taxes due, besides that - very expensive pricing on extremely below than average product.

The product is awesome and the customer service is perfect!!! Great company!

Prompt reply, very great customer service. Issue was resolved and I’m looking forward to my order!

Lauryn You are awesome thanks for helping me she was very caring she solved my issue so quickly I was so impressed . What happened was I received the wrong item , i explained to Lauryn what I order and she quickly solved my problem and during the process she was so informative. This is what I. Call outstanding customer service thanks

I was impressed with customer service as they responded quick. Situation; I had ordered 3 pack of wands and received only one They mailed mr the remaining 2

Customer service was great. I sent an email regarding an issue with my order and it was addressed super fast. Very satisfied.

Great customer service. I reached out about missing products from my order and it was quickly resolved. Thank you

I have been a customer for a couple of years and have never had an issue. My order was incomplete and I reached out and Lauryn not only responded very promptly, but handled the issue immediately. I will definitely be a long term customer! P.S. The Retinol Body Glow wand really works!

Super responsive and helpful! I love the products and was pleasantly surprised how helpful customer service was when I accidentally forgot to input a discount code. They fixed it so easily. Not true for many other competitors.

This review is for customer service, as I havent received my product yet. I mistakenly submitted my order without using my discount code. Immediately, I emailed support to ask that my order be cancelled. They werent able to cancel it BUT, Lauryn offered to add the code to the order and refunded the difference to my card! I must say that I was in complete shock!! I was totally prepared for a long hassle! IMPECCABLE CUSTOMER SERVICE!! I will try other products based solely on my customer experience! Can't wait for my serum to arrive!

About to purchase their product, went through the whole process and as I was about to pay.. realized they added their shipping fee $30USD at the very last step... which cost as much as the tiny bottle of eye repair serum I wanted. Not a good way to do business... string your customer along and rip them off at the death... sorry I won't be buying your product.... noooo way !!

This is my third order from Glow Fairy. Not only do their products deliver as promised, the pricing is fantastic and their customer service is very prompt with their responses and very helpful. I could not ask for better.

I've always had a good experience with Glow Fairy. Their products are truly unreal and I'm hooked. Customer service response time is very quick and Lauren is great. I've had communication with her a few times and she has always satisfied my concerns and dealt with refunds etc promptly 😊

Lauryn responded to me within 24 hours. And upon seeing a copy of the packaging, including the serial numbers, had a new box sent to me, free of charge. Thank you.

I messed up my shipping address and emailed as soon as I realized my mistake. Lauryn responded right away that it was updated and corrected. She even gave me a future discount code! Amazing customer service!!

My initial order was sent to the wrong address, but when I contacted the company about this, they were extremely helpful and immediately arranged a re-shipment. I was really impressed.

One item was missing from the package, tried to contact the company three times with no response. And with a very high customs fee (I live in Canada) it's not worth it for me to purchase from this company again. I tried to order together so I only pay one custom fee and half the order wasn't even there. Now I'm being ghosted by this company. DO NOT ORDER FROM THESE PEOPLE. The previous products I got do an okay job, and now I'm convinced they aren't worth the price they charge, especially with a customs fee.

Customer service was quick to solve an issue with package arriving opened and replaced it for me

My packege arrived incomplete because the bag broke on the way to me. Lauryn was diligent and resolved the issue immediately! Thank you Lauryn!

The customer service was great. I bought 3 glow tubes and one had a funky rancid smell. It was replaced right away. The product works as well as any crepe reducing lotion. It’s nice though that it’s a compact stock not a lotion