The engineer arrived on time, was speedy and very friendly.

your engineer was timely, polite and efficient.

Attentive, friendly, professional

Banham engineer was helpful, efficient and checked the CCTV system seamlessly.

Had a nice chap who did his job by checking all the parts of the alarm bit by bit to make sure that everything is working properly.

On time and no fuss.

Polite efficient professional engineer

I have now been waiting three months for my alarm to be serviced. I have had three appointments cancelled and another has been booked for third week in December. We pay for an annual service have done for 25 years. They are citing a technical hitch in their booking system.

Our alarm was serviced by Kerry who was very helpful and conscientious

I recently reported an issue with keys getting stuck in my Banham lock. When I called customer service, I was surprised that no basic troubleshooting was offered; instead, I was immediately told I’d need to book a call-out for £144. When the engineer arrived, all he did was spray PTFE lubricant into the lock. While I appreciate the visit, this was something I could easily have done myself if customer service had just suggested it over the phone. A simple bit of advice could have saved me both time and money, and I expected a higher standard of support for a quick-fix issue. For future customers, I’d recommend Banham consider offering some basic troubleshooting steps before insisting on a costly call-out.

Engineer was prompt, polite and efficient.

Nothing went wrong aside from Banham postponing the date. The technicians arrived on time, were very polite, checked the alarm and left.

Last time, your engineer changed a faulty ‘viper’ in our bathroom. He did a terrible job at the time but I didn’t complain. I should have! This time, you failed to turn up to an appointment and wasted our time in waiting for you for 5 hours! You said you had sent me an email when you hadn’t! You then rescheduled for a week or two’s time and then your engineer turned up the next day completely unarranged and it was pure luck that one of us was in. I am not happy with your service. David Cooper

Very competent

Good communication prior to visit and timely arrival preceded by a phone call

Punctual, efficient and no hassle

On time very conscientious service wholly satisfied with Banham.

Your colleague answered all of my questions in a manner that I could understand. He has good teaching qualities. He also cleaned the camera lenses and that is something none of his predecessors had ever mentioned let alone done. So your colleague was impressive. Marking out of ten then he would be 10\10. The lad deserves a good pay rise.

Everything good and a delightful engineer 👍

Very efficient service