Lee was diligent and courteous. He explained everything and did a thorough job.

The engineer was very polite, very thorough and immediately took his shoes off before coming in. He checked if we had any questions and we felt well looked after.

Fast and efficient

The engineer came within the time frame , was very polite and efficient .

The whole service took 15 minutes of effort, hard to see how I’m getting value for money for spending £270 per annum in the how.

The service was carried out efficiently and promptly

Great communication about appointments time and efficient service from engineer.

Polite, efficient, took care of our property, putting bags over his shoes etc.

Engineer was on time, very polite, did his job quicky and well, would recomend him to anyone.

He has been here before and now will be our regular servicer as he lives locally and will cover local areas.

Engineer was punctual and polite

Everything went perfect, the engineer was very good

The technician arrived on time and was courteous and efficient.

Your engineer was promt, efficient and v pleasant

I’ve had a basic maintenance contract for four years now, and every year they try to charge me for batteries that should be included in my plan. Most recently, my siren stopped working, and I was forced to pay for a replacement. On top of that, they charged me extra for the siren cover, which I wasn’t aware would incur an additional fee—all of this, of course, on top of my annual subscription. It feels like Banham is more focused on squeezing money out of me than providing reliable service. I’d love to switch to a different company, but that would require replacing the entire system, which I don’t have the energy to deal with right now. Still, I’m extremely dissatisfied with their service.

Prompt polite and efficient

The engineer who attended was very polite, efficient with great inter-personal skills. You MUST do something to make it easy for Customers to get through to you on the phone. To make my maintenance call appointment took me THREE Days. After 4 attempts - I was quite fed up. The phone just rang and rang. When I eventually got through - I think it was an engineer that answered the phone . The telephone is a shop window to any business. Somehow this doesn't bode well when you ask for the invoice to be paid up front. Happy to discuss if required. Thanks MJ

Engineer arrived early, and was polite and efficient.

THENENGINEER WAS HELPFUL AND ANSWERED MY QUESTIONS ABOUT THE FRONT DOOR SATISFACTORILY.HE WAS PUNCTUAL AND POLITE.

seamless service