Charming engineer who has the most remarkable customer service skills. We weren't too sure about one of the particular functions of the entry phonecamd he explained everything we needed to know. Great guy and an asset to Banhams

Very good job

Prompt and efficient

Engineer did good technical job but left greasy hand marks on living room wall

Had the most patient and solution oriented engineer who was able to overcome issues and ensured I had both cctv and intruder alarm. He has been with them 20 years and I would say an Ambassador for the Banham brand.

quick and prompt

On time Cheerful Got on with the job with no messing about

The appointment time hasn’t been kept well in the past year and engineers always turned up 1 hour late or didn’t not turn up at all. No communication from the admin team at all. Appalling services and definitely a lot worse than when I started using Banham a few years ago.

Engineer Polite, and explained what he was doing. Answered questions ref Clocks changing etc.

Unfortunately our experience has been really unsatisfactory. We installed a complete system (doors / entry system / screens / cameras). Installation and flexibility was all good. I was surprised to see software and hardware that really looked like from the early 2000’s. The team argued that this is the most up to date and most reliable system in the market. You are not able to amend recording times, the lag between ringing and when your phone starts ringing is >15 seconds and even changing ringtones on the doorbell is not available beyond 3 very weird sounds. I was fine with all that, if not for the software to suddenly have some hickups after ca. 13 months. I’ve reached out to the Banham team in the phone and via email, just to get the same answer: you are out of the guarantee period, so please pay £240+VAT for someone to come and check the system (ca. 20% of the cost of the entire system) - just fyi, we removed the system and placed Ring doorbells for not only a lower price than the “call out fee”, but also a more modern and more reliable hardware. I have tried finding someone within Banham to understand the issue and help me somehow, but the team clearly has a “procedure” and every single time I received almost the exact some wording as a response. Don’t expect customized customer service. Very unfortunate, but I would strongly recommend staying away from Banham, do your research on much cheaper and better alternatives, you will thank me.

Operative arrived within the specified and completed the annual service.

The engineer was polite, friendly and helpful, unlike Banham’s office staff!!

Engineer arrived at expected time was polite and helpful.

Very helpful service from the engineer. Makes up for last year's lack of flexibility around a family/vet emergency

The agent who came along was helpful and competent

As I have come to expect from Banham, excellent service, with the engineer arriving within the time scale promised. He was polite, efficient and we had a chuckle about the mice in the garage.

The engineer was very prompt and very efficient

Third time servicing has been cancelled since July 2024. Wondering if this company going out of business or what is happening. Paid up front for service as have done for years. Extremely disappointed

Showed up on time. Thorough test of system and answered varous questions I had.

Excellent professional service