Plenty of communication pre appt and on time, professional, clean and tidy and quick! James was a credit to Banham

The engineer was very polite. .great service

Excellent maintenance service as always.

The engineer was not competent. He didn't teat things he should have, like the lines for communicating the alarm status. Then, he made a number of statements that were the opposite of reality, and provably so, and then he started most sentences with "obviously", when, not only what he was saying was not obvious, but it was provably wrong.

Always a friendly and professional service from the engineer

The chap that came did our service last time He is very pleasant very careful around the house Good advert for Banham

Always professional

The engineer turned up on time, was smartly dressed and proceeded to check over our system very thoroughly. The whole process was done speedily and efficiently.

Very professional - quick and easy Very nice people who carried out the survey

Our engineer was prompt, exceptionally polite and did his work quietly and with no fuss. Highly commended.

The engineer arrived on time, was cheery, took half an hour to check the system and was super efficient.

Engineer arrived in the allocated time slot, was polite, checked the system over, answered my question about moving to digital

The engineer was on time, helpful, and carefully explained what he was doing. No unpleasant surprises- a very professional job.

Efficient and polite

On time, professionally, clean and tidy, and super polite gentleman...can highly recommend Banham for all security issues

A lovely engineer Callum arrived 2.75 hours late and this was not his fault. This was because Head Office booked him in between 1pm and 4.30pm and I my email communication from the service dept stated the appointment was between 8.30am and 1pm. When I rang the service dept I was also told by Head Office my appointment time was between 1pm and 4.30pm initially. Then Rajib who I spoke with changed his mind and said I was correct. This meant I was late for work not to mention I had to stay in for nearly 8 hours which is not acceptable. In addition my previous appointment with Banhams was cancelled. I would like the complaints manager at Banhams to call me back.

Helpful engineer to do our maintenance visit.

Excellent Service A very efficient & kind engineer (Max Dixon) arrived very quickly after l locked myself out. Thank you

Very satisfactory - and a pleasant chap too (James King). He was late arriving but rang first to advise of the situation, so not a problem. Service carried out and suggestion made that one more detector needed - this was fitted at same visit.

Just such a calm and helpful keyholder at 2 in the morning