Terrible company. DO NOT BUY. I placed online order TH18895 for five items on 25 November 2024. I was sent three items. I have sent multiple emails and left voicemails requesting a refund for the two items not delivered. In December Turmeric & Honey responded with: "Thank you for providing images, your request has been forwarded to the refund department to be reviewed. Thank you for your patience." Despite further follow ups, there has been zero communication from the business. £36.58 worth of items have yet to be refunded. Do not recommend at all.

Bad costumer service. The phone number doesn’t work and they don’t write back on emails! Now I write here to try to reach them. My order number is: TH27326 I will give further rewievs if you don’t answer - I payed a lot of money for the order! I have now been in touch with Tumerich and honey and my order is on its way. I had a pleasent conversation with Tumerich and Honey

great productt range and service thank you

Late deliveries & still missing ordered items.

I was hoping to update my previous review (made on 3rd Feb 2025) but couldn't. Turmeric and Honey reached out to me in person and rectified all my issues and couldn't do enough to put things right. I appreciated being able to speak in person and felt I was heard. They have removed the spurious line from my account, have fixed the basket issue and kindly reimbursed the postage that I had to pay for the unasked for goods. Their response has encouraged me to use them again as their products are competitively priced and they are selling the supplements that I find help the health of my family. Therefore I ask you to ignore my previous review as I feel that they have moved on from the errors they made and are worth doing business with.

I placed a fairly large order with this company, spending over £170.00, and on the main advert on the web site it stated that orders over £50.00 would be delivered for FREE, a day later I received a mail asking me to pay an extra £20.00 towards postage, I think that is rather rude as the web site says all orders over £50.00 would be FREE, never buy again

Excellent service and very responsive when I needed extra help with an item!

Wish I had read the reviews before ordering. No reply to emails or phone calls after waiting 2 weeks for an order that still has not arrived. Will be posting on their social media if I do not receive my order or refund.

The item I ordered online arrived promptly next day and packed to a very high standard for this product requiring cold environment. Docked one star for shaky website.

If I could give no stars, this would be more accurate. I had a new member discount. Filled my basket using the discount but decided to wait until the next day to order. Basket was empty but appeared on my account as if I had purchased it. Emailed them but they didn't seem to understand the issue and said I couldn't use the discount as there was already 10% off the site. This was not true as I could have both 10%off site and the new code when I first did my basket. I ordered without the discount and they sent me the goods twice. I let them know. No apology, no thankyou for my honesty but they sent me in the post an envelope and a large stamp to cover postage. Took to post office and it was underpaid postage. I let Turmeric and Honey know and I offered to buy the goods off them with the included new member discount and another 10% discount for inconvenience (1 hour round trip to post office) and they have not replied. I sent again and am still waiting. I will post the goods back to them, paying the correct postage as I will not be accused of stealing, but will NEVER use them again. I am out of pocket for their mistake which they dealt with zero customer service. I have no confidence that they will process my order correctly in the future or deal with my issues in a professional and efficient way or send me the correct postage to return errors made by them.

I specifically emailed before ordering to ensure they had stock, they lied and said they did. Now they say they don't and it's on 'backorder' (I'm sure they didnt sell out in the 15 mins between their email and my order placement). I will update this review if the refund my money but I currently consider them to be running a scam. Avoid.

Quickly resolved my issue

Ordered a specific type of thiamine from here to me in Spain, months ago. Customs stopped it and wanted approx the same amount of money as the order, for them to open it / potentially destroy it or send it on to me. Or to return to sender. I opted for it to be returned so I could be refunded. All the customer service email addresses I have bounce back as if I've been blocked (?) And on Instagram since 10 Jan I've been ignored despite being told they'd look into it immediately. I'm without my thiamine and without a refund. Really disappointing.

pay atention! Placed an order on december 2024 12th, waited nearly 3 weeks, emailed to check when the order would be arriving and had no response. I have sent messages on live chat and have not received any information yet. The phone number on their website is not working. They did refund but after a lot of insistence and messages.

They’ve still got my money and have never sent my order. They don’t reply to emails and their phone isn’t answered. DO NOT BUY FROM THIS COMPANY. Complete con artists. Disgraceful.

Excellent service at a great price. We order 4 lots of 5 x 1.5kg bags of six seed Wessex Mill flour, so that's 20 bags of flour! Ordered on the 5th of December and a very well wrapped parcel just arrived on the 12th December. 7 days turnaround on a large order is excellent! Thank you.

Would give 0 stars if I could. My item has not arrived. No response to 3 emails sent or a voicemail. If the product is not sent soon I will have to pursue the money back through my bank. Absolutely appalling. Really needed this item. Order no. TH20042

Absolutely awful service. Order never arrived, still waiting for a refund. Have no idea if they even posted the order or if they've processed the refund. Consistent with other reviews, cmmunication is diabolical. Don't order from here!

You charge my credit card on 15 Nov 2024 as website stated items in stock. Then you message to say items are in fact out of stock. I replied asking to cancel the order and refund, as I had sourced elsewhere. Numerous emails and phone messages later and I am STILL waiting for my refund. This is appalling! Zero customer service. What on earth is going on?

Ghosted by Customer services. I ordered some Optimal Prenatal MF supplements, but managed to order the wrong kind, so emailed Turmeric and Honey to request a refund 3 days after ordering. I got absolutely no reply from them 2 weeks on. I have since sent several emails, and tried calling multiple times, leaving a voicemail, and have got no reply whatsoever. I don't understand what is going on, but I suspect I will receive a reply to this review with the empty promise of being contacted, but will hear nothing from them. If you are reading this Honey and Turmeric, please contact me so that I can return the supplements and get my refund for over £100.