From start to finish helpful considerate

The sales staff are very attentive, thorough, and respectful and patient. The buying experience was a good one.

We have recently brought the new Ford Kuga from Matt at John Grose at Lowestoft. We cannot recommend or rate Matt or John Grose high enough. He made the process so easy, enjoyable and stress free. Communication throughout has been fantastic and the team at John Grose have also been amazing when Matt hasn't been about to answer any questions we had. This is the second car purchased from John Grose and they always provide an outstanding service with especially fantastic hot chocolate! Will definitely be using them again in the future! Thank you again Matt!

The salesman, Gary, was professional, helpful and polite. He made the worry of purchasing a car easy. He addressed all my concerns and went out of his way to accommodate my needs. I shall certainly use this dealership in the future.

I had an amazing experience purchasing my new car with John Grose in Lowestoft. I was looked after by Alex Farrington, who couldn’t have been more helpful and knowledgeable. No question or query was too small, and I felt supported throughout the whole process. From the initial phone call to the day of delivery, Alex and his team were brilliant. Thank you!

Fantastic service from test drive and follow through on to receiving my new Mach e from Matthew. That he was a Southend supporter was a bonus. Thank you I’m loving my new car.

Friendly staff - good knowledge of the vehicle. Made purchasing a car easy .

Very good and efficency service

Adam Hills has been our contact during this transition. He seemed to understand what was missing with the new car. I appreciate his sense of humour - 5-star service! I like him. He laughs at my jokes! 5* service

Very warm and welcoming, not pushy, very up to date with every aspect of the car I purchased without looking up on a computer, its nice to talk to someone that knows what he is selling, the person I spoke to was polite, professional and friendly. I would definitely recommend them. I will be using them again. Ps. The hot chocolate is fab 👌

Very helpful options on purchase on what I wanted after sales is good

Stuart Morgan at Ford John Grose has consistently provided exceptional service, and our recent experience was no different. From the moment we engaged with Stuart, he impressed us with his friendly approach, attention to detail, and commitment to understanding our specific needs. He went above and beyond to source the perfect model for us, ensuring that it exceeded all our expectations. Stuart’s dedication to delivering outstanding customer service is truly commendable. He made the entire process smooth and enjoyable, from initial inquiry to the moment we drove away with our new vehicle. It’s no wonder we have chosen to upgrade with him three times in a row! Stuart is not just a customer-facing representative—he’s a leader in his field. His hard work, detailed approach, and unwavering commitment to his clients make him an invaluable asset to Ford John Grose. We highly recommend Stuart to anyone looking for a positive and seamless car-buying experience. Thank you Stuart!

Martin Abbott sales manager of john grose will lie Customer service will not help Never buy from john grose

The Purchase of my Ford Car could not have been easier .I was well looked after by David who kept me informed throughout the process . Top Marks .

John Grose Lowestoft. My wife and I have bought our 2nd new car recently. All of the staff are helpful, courteous and friendly. Nothing is too much trouble to deal with. They are a credit to the company. The Ford Focus is superb, we love it. Cheers you lot. Graham and Anne Pritchard.

The car is very good but I didn’t look at it properly so it is my fault that I can’t get the scooter in it.

We decided to try The John Grose Group in Lowestoft to purchase a new vehicle. They had a good selection of vehicles and all the staff were professional, helpful, polite, curtious and knowledgeable. We test drove the vehicles we liked and decided on a new Kia. They gave us a very good deal on our vehicle. The process from start to finish was made very simple and quick by Alex in the sales team. We have had the vehicle five weeks now and are very pleased.

John gross Peugeot Ipswich Gary was great from start to finish on my wife’s motability car. 5 star performance thanks Darren & Tracy Marsh

Friendly efficient competent service.knowledge of product. Thorough in explanations.

AVOID LIKE THE PLAGUE!! I had driven to the LOWESTOFT branch to buy a blue fiesta ecoboost 1.0 My initial experience on sale day was good and was promised the absolute world before I raised payment to them for the car. Then from there they do not want to know. I noticed on my test drive that the vehicle I had come to see had a CRACKED WINDSCREEN. I informed my sales assistant, LUKAN SQUIRES, of this matter who then promised it would be fixed and would not be visible. Therefore I agreed to purchase the vehicle under the promise that the crack in the windscreen would be completely fixed and not visible upon delivery. Upon delivery of the vehicle, the crack was still there. Bear In mind, Lukan had a whole week within this time to inform me this was the case. However decided to leave it until the day the vehicle was on my drive! I was told it had been fixed to the best it can be and that if it ever got bigger it could be replaced for free. I didn’t feel this was good enough and I didn’t appreciate the fact I hadn’t been told this until the very day it was on my drive. I paid for the car under the promise it wouldn’t be at all visible. John grose were clearly trying to pull a fast one and were hoping as a young girl I would accept this. Once I had spoken to Lukan, he told me he had spoken to his manager (JOHN PAYNE) and they had agreed to get someone to replace the screen. Why this couldn’t have been done to start with? God only knows!! I felt the inconvenience and stress the whole situation had caused myself wasnt necessary at all. Upon drop off of the vehicle, LUKAN had SPILT Starbucks COFFEE around the outer rim and inside door of the vehicle which he proceeded to wipe off with his hand.. I feel this was extremely unprofessional. LUKAN even had the audacity to hand me the empty up to put in my bin! Not only this, LUKAN FORGOT TO BRING MY VEHICLE DOCUMENTS / manual / service history etc. I emailed LUKAN regarding this who confirmed he had forgotten to bring them and had just put them in the post. (Monday 15th July.) Fast forward Saturday 20th July, I emailed him to query where these documents were as it had been a while and still hadn’t received them. He then confirmed they infact didn’t get posted on the Monday like what was said to me, and actually were posted in the second half of the week. This seemed rather dishonest as I was told they were posted Monday. I was also told the documents were posted first class, and then told by his manager it was infact second class. ANOTHER LIE. I then spoke to the after sales manager STEVEN SYRETT whereby every question I asked would get ignored and would choose to dance around it. It pushed me to the point of physical despair. The reason these documents were important is because when I was driving the vehicle at lower speed around corners / bends there was a nasty SQUEAKING SOUND coming from the drivers side front wheel area.  It was making me extremely uneasy and upon review with my family it was confirmed there was an issue with the breaks and bearings. Not only this, but the rear PANEL above the number plate was extremely LOOSE causing a loud banging noise while driving. I informed John grose of this and attached videos, as I highly doubt they would have believed me without the proof considering how I had been treated so far. They agreed to get this rectified. I was provided a hire car and had to deal with the stress of this in the meantime. Not only this, I was sent the PREVIOUS OWNERS FULL DETAILS, name, address, phone number, policy numbers and breakdown certificates. I informed John grose of this who quite frankly couldn’t care less. I was told it had then been actioned in the company policy? I dread to think how many times this has happened before! John grose broke DPA laws and did not adhere to GDPR! Once the vehicle was repaired, I was offered a meal voucher to compensate for all the above stress and inconvenience. I was mortified by this offer, especially considering the price of the car. The compensation amount was less than 2% of the entire car!!! I decided to save myself the hassle and return the vehicle. SAVE YOURSELF TIME, YOUR HARD EARNED MONEY AND DIGNITY! AVOID THIS PLACE! They do not care about the customer, only a quick turn around!