From the first contact I had with Matt I found him very helpful, he sent me a personalised video showing the car I was interested in and discussed different finance options. A sale was agreed and I took delivery of the car on Friday 21/03/25. Peter who delivered the car was very friendly and helpful. The whole experience was straight forward and stress free!

I found the service from John Grose Group excellent from initial contact to hand over of the car. Terry Harvey the new car sales executive who dealt with our purchase was very helpful and over 5 months from original order to picking up the car kept us informed very regular of the progress of the cars production and availability. I was not surprised because this was my second purchase and travel 160 miles from the midlands because of the 5 star service

Saw Ben yesterday when collecting my car and he was very good and really good service highly recommended.

Had a brilliant experience purchasing my car from start to finish cant thank james enough for my brilliant handover wasnt over baring with extras and took our reponse nothing too much trouble

Very good care from James Sutton

dealt with everything professionally and were very helpfull

Excellent service everything went smoothly and I’m enjoying my new car

We had very good advice about the choice of car, including the issues about electric cars. Easy pick up. Only problem is a rear door not working properly.

Julian (Des) at Ipswich was really helpful and explained everything very clearly about the 5008 and the options that were available. The only reason we did not purchase from John Grose Group is because an alternative car was available elsewhere with the specifications we required sooner than Des was able to secure

From start to finish of the process of buying a new car the salesman was very knowlegable and helpful everything went very smoothly.

As always a very pleasurable experience.

Couldn’t ask for a better service

Luke was very polite and offered great customer support.

I've been a customer at John Grose Ipswich for the last 9 years and can't fault the service that I have had in that time. For the last 6 years I have had the pleasure of dealing with James Honeywood, and this is the third car that I have bought through him. It has been a big step for me this year due to the Fiesta being discontinued (it's all I've ever driven) as I was unsure that I could step into a Puma. James was his usually helpful, and experienced self, and went through all the possible options I had to be able to manage the change. It's been great to be able to deal with the same person in all those years as you develop a friendly, understanding, and professional relationship that certainly makes it 'less scary' when you a making the biggest purchase you have ever made.

I have been a customer at John Grose for many years and over that time service at the point of purchase and after sales have always been good. Great emphasis is always placed on customer care and satisfaction.

We were extremely impressed with Ryan who dealt with our purchase. It was so refreshing to be helped through this process with such an efficient, professional and knowledgeable person such as Ryan who was very pleasant to deal with throughout. As a result we would not hesitate to deal with him at John Grose at Woodbridge again. At the start of our interest in making this purchase, we previously spoke to other Ford dealers who were inefficient, unhelpful and who didn’t appear to be interested in our enquiries.

Excellent customer service 👏🏽

We had a hiccup when we attended for our extended test drive which meant it did not go ahead. I left a review here. I was impressed with how quickly John Grose got in touch to resolve the situation so I have amended the review.

Excellent service from James @John Grose. Kept us informed for the point of purchase back in December to the point of collection. He was able to talk us through completion of all forms which made the transfer from our old vehicle to our new vehicle seamless. We have been using John Grose for over a decade now to buy our new cars and wouldn't dream of buying elsewhere.

very helpful with a disable partner making sure they can get into the car.