First class buying experience with my new Ford Kuga. Extremely helpful salesman Jaques. Recommended 5*

Excellent customer service

Excellent experience from start to finish, all carried out in a jovial atmosphere Everything explained simply and in great detail, really happy with the service I received. First visit to order a new car and the second visit to collect it and all trouble free. Excellent.

Excellent experience from start to finish with Lukan. Being allowed a reasonably long unsupervised test drive was a big plus and allowed us to make an unpressurised decision. All the paperwork was sent digitally and was seamless meaning the pick up day was very smooth

We have bought vehicles from John Grose prior to this latest exchange and have always dealt with Ben. We have found him to be very thorough and considerate and would have no hesitation in recommending anyone to deal with him!

From start to finish Luca at John Grose dealt with all my questions and issues in getting a motability vehicle. He was extremely accommodating, professional, personable, and empathetic. He answered all my questions and made sure everything was set up, understood and ready to go. I felt I could ask anything or approach him with any concerns, and just walk into the dealership knowing everyone was welcome. Love my car and wouldn’t use anyone else going forward!

Excellent customer service, From walking into the showroom to meting up with the customer advisor. Alex is a credit to your company, When we picked up our car he went through all of the features which come with the Sportage. (Amazing car lovely to drive I must add) I've been down a couple of times since and Alex has sorted out our enquiries. Would highly recommend John Grose 👌

Happy with service received so far. Sold car by Gary Day, he has gone out of his way to help and would definitely recommend John Grose to friends.

We have used John Grose in the past despite being that Some 70 miles away from where we live because of their prices & service. However, we have on this occasion because we become entitled to a Motability car we tried local dealers, unfortunately none of those could meet our expectations. (They could not arrange a test drive of any vehicle over the period of two months), however we spoke to the James Honeywood at John Gross via Phone, he arranged test drives in the models we were interested in and he achieved everything we could ever think of, he arranged test drives in three cars to make sure that my wife was actually comfortable with the ride of the vehicle. He was a professional thorough out, he wasn’t pushy he wasn’t into just selling a car, he was the concerned compassionate person you want to talk to and discuss what you need and he was great at his job. As I said before his extremely professional and he actually met our needs, the car was delivered early and when we came to arrange a handover date which involved a hoist it was actually on time waiting for us as we pulled in, which was lovely & reassuring to see.

This is my 6th year of using Ford for my Motability car. I have always found that I can rely on them for help, should I ever need it. Alex Reid has been my contact since the beginning and has always been on hand for any information that I might need. His knowledge and experience is vast, and he feels more like a friend than just a Ford employee. In fact all of the people involved with Ford at Lowestoft have been most welcoming, friendly and eager to help.

From my first meeting with Alex Read I found he was a knowledgeable and pleasent salesman who kept us informed throughout the purchase and provided timely response to questions questions raised. In his absence other members of the sales team were helpful. The handover was efficiently handled and basic explanation of the vehicles equipment and capabilities clearly given.

Was looked after by Joe today who provided the upmost in customer service at John Grose peugeot Ipswich. A shining example off care all round.

Adam kept me informed as to when the car would be ready for collection .He also made sure that my mobility scooter would get in it as it goes in to the back of the car via a ramp. All the adaptions were on the car. I am disabled. It can be driven by hand controls.

Very good customer service, updated me all the way from start to finish. highly recommend.

From the moment you entre you are made to feel at ease and comfortable, Matthew was the best salesman across the board of showrooms kia vaxhaul included. He took the time and effort to make me feel like nothing was to much trouble

This is my 3rd motability car from John Grose. Alex listened to what i wanted from my next car. He kept me informed about the delivery of my new car & helped to make the process easy on collection. John Grose collect & deliver the car for services & mots. I would definately recommend them.

I bought my next new car from John Grose in Woodbridge this month. I would like to say how pleased I am with the purchase of the car and the excellent contact with Ryan. His professionalism is visible at every step. The amount of information Ryan gave me about the car prior to purchasing was enormous and very helpful. Thanks to this, I felt confident and made a conscious decision to buy a new car. Ryan, with his person, activities and approach to me, is definitely a trustworthy person. Thanks to his honesty and professionalism, I was sure what I was buying and had the opportunity to conduct an honest seller-buyer dialogue. And I would also like to thank the entire team very much. You were all very helpful, polite and knowledgeable. I wish I could always do business the way I do with you. Maria W

I received excellent service throughout the complete process of buying my new car. The sales team were extremely polite, knowledgeable and most helpful at all times This also applied to the after sales follow up.

I have been with John Grose in Woodbridge for a long time changing my cars every 2-3 years. I always find the team very friendly and and ever so helpful. I have exchanged my Focus for new Puma this month and Ryan made my buying experience very pleasent one as always, everything went so smooth. Ryan made everything as easy as possible, very flexible with dates, great communication throughout, extremely helpful, very chatty and treated me like friend. Ryan done the handover and he took his time to help me to learn and understand my new car, he also allowed me to ask any questions and answerred them with a great knowledge. I always find Ryan very approachable, helpful and supportive and what I am always greatful for is that the customer care with Ryan does not finish when you buy the car, it continues throughout the contract. I can always call for anything and he finds time for me, nothing is ever too much. I will most definitely recommend the garage in Woodbridge to my friends and colleagues as I find the service exellent. Anna W

Really attentive, perfect customer service. Reacted quickly to my needs to ensure everything with the transaction went smoothly with the document preparation and on the pick up day. Really appreciate the time taken to make the car buying experince a great one.