MyBoost/The Collect Group have severely impacted my business—avoid them at all costs. Without any prior notice, they abruptly pulled our agreed rates and cancelled our collection driver. They informed us at 14:59—literally one minute before our collection was due. They then stated they could no longer offer any collections and that our rates would be drastically increased. The only services that we could use for our products now come with a staggering 300-400% price hike. This left us with a significant number of orders already labelled and prepared for dispatch. As a result, we've had to issue refunds to customers, leading to a substantial loss of revenue, negative reviews, and damage to our reputation. We simply didn’t have the time to find and set up an alternative courier service in time. The situation could have been managed far better on their part. Despite promising to revert us back to the old rates to fulfil our existing orders, I've been waiting over 48-72 hours for any kind of confirmation or email response. There’s no way to contact them by phone, and they never return calls or voicemails left through their automated system. Even my 3PL team, who handle our orders, were shocked by the sheer level of unprofessionalism and the lack of consideration for the impact of their actions. If you or your couriers are unhappy with the pricing stipulated in your agreements, perhaps you should reconsider offering those rates in the first place. This entire experience has been beyond frustrating, and I will be sharing it widely to warn others. Dan Drazdauskas Founder & Director Outshine Gaming

A great service at a competitive price. I've used these for my business for around a year, we send 2,500+ parcels a month. We do have issues with the couriers sometimes, loss of parcels etc but these issues are resolved as quickly as possible by Collect Group/Boost the support is always fantastic. Our parcels are collected on time everyday by their very reliable and friendly driver Paul. Support tickets & emails are always responded to quickly. I was surprised to read the low reviews on trustpilot as my experience couldn't be further away from some of the comments made. I thought it was only right to leave a review, give these guys a go for your business.

It does not show who is the courier. It took me ages to figure out myself. It barely gives any info at all. No names , no contacts, no clear updates, and you just don't know what to do if your parcel is lost or late. There should be a link to couriers website. Also as a parcel receiver i do not see any benefits of what they do, perhaps it's different for senders.

I have only been with Collect Group for 3 months and I soon realised that they are all about passing on the blame to someone else. Everytime, I had an issue with a parcel, it was always had to be their way, they never wanted to meet in the middle and try and help more. A lot of my next day parcels were not delivered next day, they only have 14 days to claim for lost package ( which they fail yo tell you when you sign up, but then tell you that you need to read the small print on their portal) I wouldn't recommend Collect Group to any business as you will have a problem very soon, and when you do you wouldn't like the way Collect Group deals with it. They don't care about their customer retention or value their existing customers, they said if you don't like it you can leave. This is not the company I want to work with or give my money too.

One company to avoid doing business with. We run a business and we have been using Collect Group for over 8 months. On a Friday afternoon, I got a strange email from some escalations team saying that they have challenges in recruitment and today will be the last day that they can do collection. As someone who have been writing business communications in banks at senior level for number of years, it was assumed that the issue is with collection. On Monday morning, when we tried to access the portal to book more parcels, we learnt that it was not just collection, but they have suspended the account. We have set-up direct debits for all payments and there was not just one default. In the middle of Diwali season when we had 100s of dispatches to be dispatched on Monday, this was a real kick in the teeth. Having worked in large Banks for over 20 years at senior level, I have never seen such absolute unprofessionalism in my life. I will never do and want to do business with organisations such as Collect Group again. I would never recommend any of my entrepreneurial friends to do business with these guys.

Failed to deliver to a large supermarket then tried to charge to return the parcel undelivered ! Frequently charge excesses for alleged oversize parcels. Contents of parcels delivered damaged but there’s always a reason it’s not their fault ! Won’t be using them again and I have cancelled my account.

Sending out bespoke box sizes,then once taken away are squashed and mis shaped so they can charge extra £120 fine for oversized box,ripping people off big time,THEN NOT BEING ABLE TO PRODUCE ANY EVIDENCE ,

My parcel should have arrived on Tuesday were now on Thursday,upon putting the tracking number it stated address query and the driver had tried to delivery parcel twice but couldn't find the house,I've in the middle off a estate not in a country lane ffs

There custom service is not good at all there drivers never come on time to be honest they are rude and try to over invoice for items all the time

Today I got home from work to find a parcel just left on my drive Anybody walking past could see it so really shocked we still have it What a complete bunch of cowboys

This is was a job interview which I attended in the middle of April. After the interview I was told would probably not be taking on until June? What a complete waste of everyone’s time. Who conducts interviews in the middle of April if not taking on new starters until sometime in June? All the gear no idea springs to mind.

Stay clear. Worst delivery company. Items damaged even when labeled fragile.

Low cost idiot's is more appropriate. We have been sending parcels for over 22 years and this outfit has to be the worst we've used. Pay peanuts and you will get monkeys..... It's simple! There brand says taking the hassle out parcels I've never had so much hassle with a parcel company!! We're paying about 50p a parcel more with parcel force and are receiving a quality service. Be very careful with their surcharge policies as within days of opening a account we received our first of many for £199 for a so called over size parcel.. After hrs of sending emails of proof they eventually apologised saying it was there mistake, then weekly they keeptd on sending surcharge after surcharge for even small parcels 😵 Everyone was sorted out eventually but It became a weekly job on top of everything else you need to do running a business with out wasting our time trying to prove your innercent on a weekly basis. BE WARNED small businesses!!!

They'd said that a delivery attempt was made yesterday but there was no-one to accept the delivery (19.01.21), this was false, I was at home all day... no-one attempted a delivery. Checked tracking details, apparently a card was left... this was also false, no card was left. I attempted to call them to arrange a redelivery... I'm unable to speak to a representative and have been told to resolve with the sender instead! What kind of a cowboy operation is this?! I thought Yodel were bad BUT Collect Group Ltd (or Low Cost Parcels) is THE. WORST!

In order to leave this review I had to select one star. I don’t even rate them 1 star. How can they justify it when their driver leaves the package leaning against the wall, in the rain, right at the far end of the driveway which is 30 yards from the front door ON WHICH THE DRIVER DID NOT KNOCK OR RING THE DOORBELL!!! Shocking service!

Absolutely shocking! This company has lost me over £1,000 in lost orders in just one month. This is something a small business just can't stand to lose. The most you can claim back is £50 and sometimes NOTHING AT ALL!!!!! One lost order alone was for over £400! What they don't tell you is that they use yodel. If I had known that I would never have put my trust in them. One month down the line and I have had enough and gone elsewhere. The collect group is a joke, and not a very funny one!! STEER CLEAR AT ALL COSTS!

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No problems, arrived on schedule.

Fast delivery

Running a small business and having used most couriers over the past couple of years, these are easily my number one !!! Pricing straight forward, NO surprise surcharges, the price they quoted is what you pay !! Add to that all parcels picked up from us are delivered on a Saturday at no extra cost, and they also show all delivery statuses so no need to log in to lots of individual orders to see if they have been delivered. Also will add they are very easy to contact and have dealt with any queries pretty instantly