Very efficient operation. Engineer was very helpful and tidy!

I've been fortunate to speak to Neil Grose over the last couple of years regarding getting connected to Lit Fibre at my main property. Unfortunately it doesn't seem like it is ever going to happen but Neil has been kind enough to explain the reasons along the way and due to the helpful way Neil has communicated with me and the overall good customer service that Lit Fibre has, I've recommended Lit to many family and friends and will continue to do so.

Been excellent since we signed up 3 years ago.

Great customer service Best Full Fibre Broadband Company. Hope Stays like this forever.

Great customer service, no waiting for a response. Everything clearly explained. Have recommitted to a new contract. Highly recommend LIT FIBRE.

Very competent Internet provider, completely satisfied.

Easy to contact and are helpful when needed. Service is good and the internet connection and speed has been reliable and fast.

Our engineer (Luke B) was very polite and friendly. Done the job very quickly too! He also explained everything that I needed to know. 10/10

Absolutely wonderful experience with your engineer yusif today. Cannot fault this installation he was polite efficient and knowledgeable Will definitely be recommending lit broadband to my colleagues Thank you very much A+

Ryan and Colin installed our lit WiFi, They were great and very professional, we're early and set it up under the time specified it would take and in the perfect position Very good 10/10

This review is for litfibre not the individual engineers, they were 5 stars. We only got it on Monday and by Friday the same week our internet stopped working. We called but had to wait over the weekend without internet as they were only able to come fix the issue on Monday. The issue was that we (husband and I) both work from home and it was a massive inconvenience.

Friendly quick and tidy installation, and the connection is noticeably more reliable than Virgin Media at the same rated speed. My ping and jitter figures are way better, my downloads, gaming and video calling are buttery smooth

Exceptional service

Good installation, great service and excellent value

Chris was a great person and fixed our problem very quickly

What a refreshing start to what I hope is a long relationship. Over the years I have used both Virgin and Other broadband services. So far I have to say from a customer service view your pre installation engineer turned up 2 days before the install to make sure there were no surprises ✔️ then on the install day the engineer called to ask if I wanted an earlier appointment which was great ✔️. Both the pre-installation engineer and the installation engineer picked up on the fact that I didn’t want to see cables inside or out. They both consulted with me to find the best cable routes and the solutions mean cables are hidden. The broadband speeds are as advertised 1gb up and down the price is the same as I was paying sky for 70mb. It’s a no brainer. Assuming the prices don’t increase too much at my renewal in 24 I’m a very happy customer.

A lit fibre engineer called Tom visited today and went above and beyond to get our internet service back up and running. He found the issue, fixed it and then made a few alterations to prevent it happening again. He was very polite and helpful and was a pleasure to meet.

Good information and updates. Very helpful and polite advice.

I was booked in for a Lit installation and changed the date a couple of times, and then ended up cancelling for unforeseen reasons. Despite not even actually paying Lit anything in the end, their customer support agent Meria was extremely prompt and polite in addressing my issues. I've also heard good things about Lit from my neighbours, who all have the service. I'd be happy to switch to them in future.

Great service, quick and speedy in contacting them