Easy to deal with, on time delivery and good communication, product is great, fantastic addition to my garden.

Just right in size and colour

Easy to order online, great communication with regards to delivery. Well labelled for easy assembly. It is time consuming to put together but probably much quicker if you have 2 people with an electric screwdriver instead of one. Quality product and it looks fantastic on our decking.

The garden furniture set arrived about a week after ordering and the transport company called the day before to make sure the timing was ok etc. Very pleased with the service and delivery and the furniture was expensive but the quality lives up to expectations and we are more than happy with the purchase and I can see the furniture lasting many many years.

Harbour lifestyle were very efficient and quick delivery. I did spend a lot of money and was a little shocked that I had to build the furniture myself. However it was relativity easy to put together. The quality is very good and it’s so comfortable. I did unfortunately order the extending table which I have to say I will not use this function as the extending leafs are flimsy and I would worry they will smash if anyone lent of them. I am only glad I did not order 10 chairs for the extending table as I would not be able to use them. I feel the table really needs to be reviewed as this was a disappointment.

From ordering to delivery I had a great experience with this company. The product itself is well made, easy to follow instructions. I love my pergola and have used it to entertain alot so far this year.

Fabulous quality. Really pleased with items.

Very happy with my purchase from harbour lifestyle. They didn't list on their website exactly what i wanted, but after speaking to Anna, she was able to create a custom order and I was able to purchase the perfect pergola. Arrived on time as promised, well packaged and protected. What more to say, highly recommend.

Awful. Pieces designed for outdoor use which cost over 5k are destroyed within 10 months. 1 pergola and 2 heaters. The metal within the pergola twisted and is beyond repair. The fabric sheets flew out in the slightest bit of wind, they eventually ripped. It has since had the LED lights fall due to the movement and destroyed the underlying furniture. My bbq and pots haven’t been affected by the weather l, haven’t moved during the bad weather but this has. It wavered back and forth in mild wind, even after being secured properly. Further securement we thought it was ok They have responded to my emails to accept no responsibility and advised to make an instance claim. Totally irresponsible as it’s an outdoor space that should sustain weather. Good luck to anyone purchasing their pergolas in the future; or their stand up heaters., they’ve had to be r placed and binned twice. It’s a lot of money to throw away

Great showroom, informed and friendly staff (Jade), superb delivery service. Couldn’t be more please with our pergola.

I find the delivery time from 5 to 10 days in todays time and than insisting to deliver orders after 10 to more days is very arrogant. I asked after 8 days where my order is and been told will need further 10 days, therefore I canceled my complete order, now the company insisted to send after 12 days and even I have cancelled to ship the unwanted goods to me, now I have to inform my credit card company that I have not received the goods. I ordered a Kamado Joe and had the Grill after 48 hours in my garage.

OK, Ok, ok,ok,ok

Perfect fit great

Having purchased our pergola recently and now built, we love it.. Service team were great and were great with advice about securing our pergola, given all our wonderful storms we are having in the UK! Love the heater (Bluetooth) and our funky lights. House of teenagers planning numerous outdoor parties already. Highly recommend Harbour lifestyle.

From start to finish Harbour Lifestyle have been excellent. We had a minor issue rang them and they were great sorted us out straight away. The term you get what you pay for is fitting. Excellent quality great customer service and even the delivery team were great. Would definitely recommend 5☆

We ordered our Pergola in February and opted for the fitting service offered. This company subcontracts the fitting. The Pergola was fitted on 19th March. Some aspects of the fitting are left to the customer but ok, however the crank handle that closes the louvres to provide a weather proof sitting area does not work. Harbour were informed the same day with a video, email and follow up call. We were informed that the subcontractor (Jigsaw - is that the only one they have?) would contact us, it was pointed out that our contract is with Harbourlifestyle not Jigsaw.we were eventually given a date if 9th April for them to come back which we said was not soon enough, Harbour said they would chase- no change to date until yesterday when a voice mail message from Jigsaw said they would not be coming on 9th April, did not even have the courtesy to offer another date as they are ‘behind’ because of the weather! Another email has gone to Harbour but just a standard response - have no faith in either company now and may well rescind our contract. Cannot believe it’s that difficult to get someone out to remedy what is probably a detached crank handle - covered by a plate. The company just has slopey shoulders saying we have to wait for Jugsaw - our contract is with you Harbour, not Jigsaw. Cannot believe you can just take money for a product that is not fit for purpose and then abandon your customer. Extremely poor customer service which needs remedying. Dissatisfied and disappointed of Somerset. Update: after posting this review amazingly the original date to remedy the problem with the pergola was reinstated. The 2 workmen from Jigsaw were not the original crew (of 4) but very swiftly identified that the final tightening up of bolts had not been carried out so everthing to do with the louvres was loose and the crank handle had come out of its fitting. We are pleased that this has all been remedied but still feel the delay between installation and follow up was poor. We therefore would give this a two star review. Harbourlife should have a back up crew available to troubleshoot especially given the country wide spread of customers. So we wouldn’t agree with “delighted” and hope that lessons will have been learnt!

This Eros cantilever parasol is great. My only negatives are 1. The instructions are not tailored to this particular model, but do give clues which help. The packet of screws etc doesn’t match the instructions, so initially we thought the required bits were missing. 2. It is quite huge when closed up so ideally needs a big space out of the way. We call it the monument. 3. I wish I’d had enough funds to buy the granite stand on wheels so that I could’ve pushed it out of the way when folded. There is no chance of moving it once the plastic stand is filled with sand and water in the 4 sections. Each section weighs about 22kgs and one would need 2 people to remove the parasol first. 4. A pole is supplied which we PRESUME is to help reach the top of zip & cover without a ladder, however it has no top plastic/silicone plug or hook on it, at the top or bottom of the pole and I’m worried the bare metal cut will damage the cover eventually. 5. I spent over 30mins on their chat bot staring at a screen waiting for a reply to my query and in the end gave up and phoned. They have asked for pics of the pole! Jury is out on this one.

Good service and a lovely product. Thank you.

Excellent customer service - I dealt with Siana who could not be more helpful - she answered our many many questions and fell over backwards to make the delivery date work for us The furniture appears to be fabulous - I guess time will tell if it lives up to its promises but I have no reason to doubt that it will If there is a negative it is nothing to do with the product or service but the courier company weren’t as ‘on the ball’ as the product and service!! They dropped the boxes by my car after lack of concentration meant he dragged a big heavy box along the back side of my car - fortunately the mark rubbed off - I think the courier service could be upgraded maybe?? After we placed the order we noticed that Costco were selling the loungers considerably less - I mentioned this in a message to Sania and she immediately offered to price match Overall I strongly recommend and have everything crossed that the product remains in good condition

Great friendly customer service and smooth transaction. Love the Quay outdoor dining set, beautiful quality and fits in the space it was intended for. Thanks so much!