Professional, friendly and fantastic company providing brilliant system for Domiciliary Care company. The training and support on the system has be great. Highly recommend.

Rob is always there on command and ready to help no matter the circumstance. He goes above and beyond! He is very enthusiastic and always polite and upbeat. He seems ever happy to help! Neb Ikéh Abundant Care

I am very happy with everything

As always the support is fab and always takes into account my lack of techy ability which is very low!

Easy to use, saved us lots of time. Would recommend to anyone.

Katie was excellent and patient as well as very helpful.

Penrose Care has been using Care Planner since I believe right before the global pandemic. It is vastly superior to any rota management software we’ve ever used. Very dependable. We still have many features we haven’t used yet and am therefore sure it is even more useful than we already have found it. Penrose Care is a home care provider rated Outstanding by the CQC.

Tam Thistleton has been brilliant throughout the whole set up of our company with CarePlanner. I have received two in-depth training sessions within 1 week of joining, which Tam squeezed in for me, with very little notice, which has enabled us to start using CarePlanner straight away. During both of them sessions, if i asked any questions which Tam was not 100% sure of, she would ask a colleague straight away during the training, rather than doing what most companies to, and say i'll find out and come back to you shortly- which you can sometimes wait weeks for. Tams communication,customer service, attitude, friendliness and professionalism has been 100% throughout - Thankyou Tam.

We had got stuck using an older Homecare planning system .. how amazing has Care Planner been as we switched so far!! It just ummm ... works .. it is intuitive and easy to use and makes all our (207 Clients) rostering a doddle .. the staff ability to log on as 'Unplanned' means we can suss fast changes easily and the system lets us match them later - it really helps with our person centredness .. and .. its a good price .. go try it ..!

We as a care provider have been using their system for 3+ years . Overall, they are a smashing team. Friendly and trusting. They keep their prices the same year on year which is amazing and rare compared to the likes of ( Access Group- stay clear of) . Their system has never faulted at all ever in all the years we have used. Our carers love the app and never complained. Looking forward to their upcoming new digital documents system. The app works easily within homes and remote locations. As you can tell, we are so pleased with care planner and how good they have been with us that our loyalty to them is massive. Thank you Mark Scotland

A very good, simple to use, system. Always very helpful when we enquire about anything.

Lauren has been very informative and a great support, Careplanner is a great and easy App to use and they are always on hand to support. Thank you Lauren, keep up the great work

My employer has been using Care Planner for around 18 months. The system is easy to use and does everything we need it to. I have personally found the customer support to be very helpful.

Ryan Booth was very helpful and friendly. We had a wonderful conversation. Amazing help!

Great customer service

Great piece of software that does exactly what it is supposed to do. We never have any downtime or issues and literally take the whole system for granted as it's always there doing exactly what we need it to do. I cannot comment on the support as it has been so long since we have needed any, however when we first started using Careplanner and we were still learning the system the support needed was provided quickly and faultlessly, the team were very helpful and supportive.

The person I spoke to assisted with the problem I had. He was polite and solved the issue I had.

Alex was really helpful and patient throughout the training process enabling me to grasp how care planner works in no time. The website is user friendly and easy to navigate and has definitely helped in streamlining several processes within our workflow. Highly recommend!

I am very pleased with the overall platform and especially the service team. I had an issue which was very urgent and they were able to resolve it promptly! This service has helped increase productivity at my homecare and would definitely recommend this.

The training was quiet in-depth